300 000 gold gone, support doesn't help!!!

Vrayd
Vrayd
Soul Shriven
One day ago I deposited 300 000 in guild bank and money just gone.Also there is no deposits in guild bank acivity log. And it was not mistake when donate money in wrong guild, because i consist in only 1 guild, and it was not mistake when put money in my own bank, money just gone! Looks like support cant help - they sent me 2 autoresponses about my issue solved, but its not solved i still have no idea where is my money. Its not a first time btw, 2 monthes ago about 3000 gold gone the same way, but i've forgot about it cus 3000 is nothing, but 300 000 is huge summ for me do something and give me refund.
  • SirAndy
    SirAndy
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    The guy at ZOS that convinced them that "Never trust the client!" was an outdated phrase needs to be fired.
    He needs to be publicly named and shamed to make sure he never ever gets a job in the industry again.
    Single worst conceptual mistake ever.

    The problem is most likely related to lag and failure to do a correct client/server handshake when communicating the deposit.


    I always wait until the guild bank inventory has fully loaded before i do any interaction with it. So far so good.
    dry.gif
  • ZOS_GregoryV
    @Vrayd please check your inbox.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Vrayd
    Vrayd
    Soul Shriven
    Well, thanks for refund.
    Greetings!

    Thank you for contacting us back, and thank you so much for your patience. My name is Tuesday.

    After reviewing your account, I can confirm that your deposit did not go through.

    I have returned the 300,000 gold to your bank. You should see it on your next log in. :D

    Please make sure when you are depositing your gold that you let the guild screen fully load as that may help avoid further issues with depositing.

    If you have any more problems or questions, please contact us again.

    Have a great day!


    Kind regards,

    Tuesday
    The Elder Scrolls Online Team

    here is my tip to anyone who read this: never donate a huge sums in guild bank in prime time, and also wait until guild screen fully load of course...
  • Ep1kMalware
    Ep1kMalware
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    Vrayd wrote: »
    One day ago I deposited 300 000 in guild bank and money just gone.Also there is no deposits in guild bank acivity log. And it was not mistake when donate money in wrong guild, because i consist in only 1 guild, and it was not mistake when put money in my own bank, money just gone! Looks like support cant help - they sent me 2 autoresponses about my issue solved, but its not solved i still have no idea where is my money. Its not a first time btw, 2 monthes ago about 3000 gold gone the same way, but i've forgot about it cus 3000 is nothing, but 300 000 is huge summ for me do something and give me refund.

    I had this happen with 1.7m sometime before 1tam. money shifted out of ky invontory, but not into the gbank. I checked guild history and everything. It was just 'gone'. Whatever bug you are experiencing it's been in the game for a while.
  • Balibe
    Balibe
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    It does happen, I have had my weekly guild fees not deposit on a couple occasions. After a deposit, I check the history to see if it shows. When it does not show in history, I send in a ticket from the game. Both times I received the automated response, but within 24 hours a CS has replied. They see the issue and refund the deposit that did not go thru.

    On one occasion I was told it went into another guild. I was in a heavily populated area at the time. So now I do my weekly guild deposits in a low populated area, seems to have helped .....

  • Ep1kMalware
    Ep1kMalware
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    Balibe wrote: »
    It does happen, I have had my weekly guild fees not deposit on a couple occasions. After a deposit, I check the history to see if it shows. When it does not show in history, I send in a ticket from the game. Both times I received the automated response, but within 24 hours a CS has replied. They see the issue and refund the deposit that did not go thru.

    On one occasion I was told it went into another guild. I was in a heavily populated area at the time. So now I do my weekly guild deposits in a low populated area, seems to have helped .....

    I got griped at when i sent fees to gm lol.Glad my guild doesnt charge fees nemore.
  • M0bi
    M0bi
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    ZoS plz gif me 3001654004633333333 gold too plozx thnx
    FOR THE DOMINION!!
  • Turelus
    Turelus
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    SirAndy wrote: »
    The guy at ZOS that convinced them that "Never trust the client!" was an outdated phrase needs to be fired.
    He needs to be publicly named and shamed to make sure he never ever gets a job in the industry again.
    Single worst conceptual mistake ever.
    I really hope you're joking.

    If not this kind of BS needs to stop. Even if mistakes are made you're talking about ruining the life of another person.

    Ask yourself how you would feel if you could be fired, then find out you've been doxxed and can't get a job you're qualified for any more because someone you've never met campaigned for it.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • Jitterbug
    Jitterbug
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    My name is Tuesday.

    O.o
  • Cadbury
    Cadbury
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    Jitterbug wrote: »
    My name is Tuesday.

    O.o

    There's an actress named Tuesday Weld.
    "If a person is truly desirous of something, perhaps being set on fire does not seem so bad."
  • Duiwel
    Duiwel
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    Tuesday huh?

    Wonder if he/she is related to...

    __________________Wednesday___________________
    Christina-Ricci-Addams-Family-CROP.jpg
    @Duiwel:
    Join ORDER OF SITHIS We're recruiting! PC EU

    "Dear Brother. I do not spread rumours. I create them..."
  • SirAndy
    SirAndy
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    Turelus wrote: »
    SirAndy wrote: »
    The guy at ZOS that convinced them that "Never trust the client!" was an outdated phrase needs to be fired.
    He needs to be publicly named and shamed to make sure he never ever gets a job in the industry again.
    Single worst conceptual mistake ever.
    I really hope you're joking.
    If not this kind of BS needs to stop. Even if mistakes are made you're talking about ruining the life of another person.
    Ask yourself how you would feel if you could be fired, then find out you've been doxxed and can't get a job you're qualified for any more because someone you've never met campaigned for it.
    Nope, i wasn't joking at all.

    I've been in this industry long enough to know that some people simply shouldn't be in a position where they can make important decisions.
    type.gif
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