Maintenance for the week of September 29:
• [IN PROGRESS] PC/Mac: NA and EU megaservers for patch maintenance – September 29, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· Xbox: NA and EU megaservers for patch maintenance – October 1, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
· PlayStation®: NA and EU megaservers for patch maintenance – October 1, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
• [IN PROGRESS] PC/Mac: NA and EU megaservers for patch maintenance – September 29, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· Xbox: NA and EU megaservers for patch maintenance – October 1, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
· PlayStation®: NA and EU megaservers for patch maintenance – October 1, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
We are currently investigating connection issues some players are having on the North American and European megaservers. We will update as new information becomes available.
Customer service over the phone?
Micah_Bayer
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Is there a way you can verbally speak to customer service? Been having an issue that has not been resolved in days. Tired of waiting 12 hours per automated response.
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Molydeus✭✭✭✭✭
✭I'd be surprised if ZOS does that. Even WoW doesn't and if anyone has the money for customer service reps to man the phones, it's them.0 -
NinJake✭✭That would be awesome... I'm just happy I finally got this forum invitation code! Took the full 72 hours. I'm surprised we can't just log in to the forum using our in-game account.
Best of luck to you with whatever issue you are encountering though!Lunaethir - Dark Elf Dragonknight
Lunithia - High Elf Templar
Oden Ravenson - Nord Dragonknight
Za' Rei - Khajiit Nightblade
Vlanarus Curassius - Imperial Sorcerer
Helventhia - Breton Templar (Current WIP)0 -
Nestor✭✭✭✭✭
✭✭✭✭✭They had Phone Customer Service at launch, and about 4 to 6 months later it was eliminated.Enjoy the game, life is what you really want to be worried about.
PakKat "Everything was going well, until I died"
Gary Gravestink "I am glad you died, I needed the help"0 -
Nestor✭✭✭✭✭
✭✭✭✭✭That only restarts the process. Just keep replying to the emails that you get and a human will get involved at some point.Enjoy the game, life is what you really want to be worried about.
PakKat "Everything was going well, until I died"
Gary Gravestink "I am glad you died, I needed the help"0 -
NinJake✭✭Micah_Bayer wrote: »I am tempted In putting out a 3rd ticket, what do you think @NinJake?
I'd recommend waiting whatever time-frame they allotted in the support ticket. It comes down to the severity of the issue really. (Or at least how severe or game-changing/breaking you consider it to be)Lunaethir - Dark Elf Dragonknight
Lunithia - High Elf Templar
Oden Ravenson - Nord Dragonknight
Za' Rei - Khajiit Nightblade
Vlanarus Curassius - Imperial Sorcerer
Helventhia - Breton Templar (Current WIP)0 -
JKorr✭✭✭✭✭
✭✭✭Don't keep making new tickets. A new ticket starts at the beginning of the process, again.
Reply to the ticket you already made.0
