Customer service over the phone?

Micah_Bayer · March 2017

Is there a way you can verbally speak to customer service? Been having an issue that has not been resolved in days. Tired of waiting 12 hours per automated response.

Molydeus · March 2017

I'd be surprised if ZOS does that. Even WoW doesn't and if anyone has the money for customer service reps to man the phones, it's them.

Voxicity · March 2017

I'm 99% sure not

Micah_Bayer · March 2017

Thank you the replies

NinJake · March 2017

That would be awesome... I'm just happy I finally got this forum invitation code! Took the full 72 hours. I'm surprised we can't just log in to the forum using our in-game account.

Best of luck to you with whatever issue you are encountering though!

Nestor · March 2017

They had Phone Customer Service at launch, and about 4 to 6 months later it was eliminated.

Micah_Bayer · March 2017

I am tempted In putting out a 3rd ticket, what do you think @NinJake?

Nestor · March 2017

That only restarts the process. Just keep replying to the emails that you get and a human will get involved at some point.

NinJake · March 2017

Micah_Bayer wrote: »

I am tempted In putting out a 3rd ticket, what do you think @NinJake?

I'd recommend waiting whatever time-frame they allotted in the support ticket. It comes down to the severity of the issue really. (Or at least how severe or game-changing/breaking you consider it to be)

JKorr · March 2017

Don't keep making new tickets. A new ticket starts at the beginning of the process, again.

Reply to the ticket you already made.