Maintenance for the week of July 7:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – July 8, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – July 9, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – July 9, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• ESO Store and Account System for maintenance – July 9, 12:00PM EDT (16:00 UTC) - 3:00PM EDT (19:00 UTC)
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – July 8, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – July 9, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – July 9, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• ESO Store and Account System for maintenance – July 9, 12:00PM EDT (16:00 UTC) - 3:00PM EDT (19:00 UTC)
Customer service over the phone?
Micah_Bayer
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Is there a way you can verbally speak to customer service? Been having an issue that has not been resolved in days. Tired of waiting 12 hours per automated response.
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Molydeus✭✭✭✭✭
✭I'd be surprised if ZOS does that. Even WoW doesn't and if anyone has the money for customer service reps to man the phones, it's them.0 -
NinJake✭✭That would be awesome... I'm just happy I finally got this forum invitation code! Took the full 72 hours. I'm surprised we can't just log in to the forum using our in-game account.
Best of luck to you with whatever issue you are encountering though!Lunaethir - Dark Elf Dragonknight
Lunithia - High Elf Templar
Oden Ravenson - Nord Dragonknight
Za' Rei - Khajiit Nightblade
Vlanarus Curassius - Imperial Sorcerer
Helventhia - Breton Templar (Current WIP)0 -
Nestor✭✭✭✭✭
✭✭✭✭✭They had Phone Customer Service at launch, and about 4 to 6 months later it was eliminated.Enjoy the game, life is what you really want to be worried about.
PakKat "Everything was going well, until I died"
Gary Gravestink "I am glad you died, I needed the help"0 -
Nestor✭✭✭✭✭
✭✭✭✭✭That only restarts the process. Just keep replying to the emails that you get and a human will get involved at some point.Enjoy the game, life is what you really want to be worried about.
PakKat "Everything was going well, until I died"
Gary Gravestink "I am glad you died, I needed the help"0 -
NinJake✭✭Micah_Bayer wrote: »I am tempted In putting out a 3rd ticket, what do you think @NinJake?
I'd recommend waiting whatever time-frame they allotted in the support ticket. It comes down to the severity of the issue really. (Or at least how severe or game-changing/breaking you consider it to be)Lunaethir - Dark Elf Dragonknight
Lunithia - High Elf Templar
Oden Ravenson - Nord Dragonknight
Za' Rei - Khajiit Nightblade
Vlanarus Curassius - Imperial Sorcerer
Helventhia - Breton Templar (Current WIP)0 -
JKorr✭✭✭✭✭
✭✭✭Don't keep making new tickets. A new ticket starts at the beginning of the process, again.
Reply to the ticket you already made.0
