Update 49 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of January 12:
• [COMPLETE] ESO Store and Account System for maintenance – January 13, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
• ESO Store and Account System for maintenance – January 14, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)

PC NA Server down March 4th 2017

  • fergusonlm
    fergusonlm
    Soul Shriven
    Why not add an Asian and a South America server?
  • Saturn
    Saturn
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    Poncho88 wrote: »
    Maybe if North America had two servers, ZOS could fail over on one while maintenance is performed on the other. You know, no disruption of service?

    Just saying.

    Or maybe they could just focus on fixing the problem...
    "Madness is a bitter mercy, perhaps, but a mercy nonetheless."

    Fire and Ice
  • FuriousStar
    FuriousStar
    ✭✭✭
    Magdalina wrote: »
    Either way, I think it's safe to say that removing CP didn't fix any problem.

    Given the sizes of the zergs fighting full time, everywhere pretty much, performance has actually been somewhat decent I'd say. Laggy yes, did ping out to login screen a few times, did get red ping a lot but overall was quite a bit less than I'd normally have near groups THAT size.
    80v80 20/20 siege on Chalman went at ~350 stable ping(normal is 200-250), that's actually quite an improvement. Was playable somewhat still.

    Saw this on ps4..40 something ebonheart coming down a flight of stairs at once to our castle. Game seemed to be working at like 2 fps! and I have around 100 mbps, hard lined in. I wouldn't say ddos or anything like that, just everyone in the same spot at once. Game kinda does it to itself. Group everyone up for epic battles, and game crashes. I'd say scrap current servers, and spend the crown store profits for a much needed upgrade :)

  • Lady_Rosabella
    Lady_Rosabella
    ✭✭✭✭✭
    UrQuan wrote: »
    @ZOS_GinaBruno is it too early to ask for ZOS to extend the Cyrodiil testing so we can get more of the double AP to make up for the servers being down?
    Actually, the real concern is that their data is going to be missing a big chunk of prime weekend time because of this. Extending the double AP event wouldn't really help that - they'd pretty much need to do another identical mini-event next Saturday instead of extending this test event if they wanted good data. Or they could hope that they have good enough Saturday data from the other servers (which is probably reasonable).

    Agreed
  • hexnotic
    hexnotic
    ✭✭✭✭
    UrQuan wrote: »
    Hey all, just tried to log on only to find a maintenance alert for PC/NA. I can't find any clear time for when the maintenance should be over, does anyone know what's up?

    https://t.co/63ZtcYjwqw

    Thanks! I had to dig a few pages, probably should've read the thread before asking questions. :x Welp, guess I'll do some computer work then. Ffffff
  • Immortal_Dark410
    Immortal_Dark410
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    One-Does-Not-Simply-Log-in-To-ESO-Online-There-Are-Crashes-Their-That-One-Does-Not-Know-About.jpg
    Retired Guild Leader Of AMAZING DEALS OF TAMRIEL
    Retired Guild Leader Of AMAZING DEALS OF NIRN
    (ALL FACTION TRADE GUILDS)

    PC NA SERVER
    DC - DARKDROGO | ORC | STAM DK | LVL 50 | CP 1285
    AD - DARK-GEARLT-OF-RIVIA | ALTMER | MAG SORC | LVL 50 | CP 1285
    EP - DARK-ABYSS | DUNMER | MAG TEMP | LVL 50 | CP 1285
    DC - REAPERS-CLOACK-OF-YASSASEEN | BRETON | MAG NB | LVL 50 | CP 1285
    AD - DARK-SLADE-WILSON | KHAJIIT | STAM NB | LVL 50 | CP 585
    AD - THE-LAST-DRUID-OF-PARANOR | ALTMER | MAG DK | LVL 50 | CP 1285
    AD - GALADRIEL-LADY OF LIGHT | IMPERIAL | STAM SORC | LVL 50 | CP 1285

    CONSOLE PS5 NA SERVER AS WELL
  • runagate
    runagate
    ✭✭✭✭✭
    ✭✭✭
    I was also at a toddler's birthday party today. Eventually, though, some spoil sport adult asked around and they all agreed they hadn't hired a clown. Or Batman.

    Running from the law in a clown costume and I had to hide in a bush to post. Will come back with updates.

    b4148af082846d05243a70ecc6528190.gif
  • Cronopoly
    Cronopoly
    ✭✭✭✭✭
    There
    BFT88 wrote: »
    It seems 95% of ESO forum posters have no idea what a DDoS is. They just keep assuming it's server hardware, and it's cute.

    Several of us know what it is however there's no way for anyone to point a finger in that direction here on the forums.

    That said they should however be using a service like Prolexic to honeypot most DDoS's for their Internet facing inbound traffic. My company faced DDoS's routinely from places all over the globe and eventually started using Prolexic. DDoS's stopped being a problem on any type of routine basis.

    Also referring to Hardware systems where something "could" go wrong:
    Firewall's (NATS, SSL, Failover that doesnt failover correctly, Failed Policy pushes)
    SQL Servers (multiple types, stats or indexes not optimized)
    Storage farms (EMC etc, simple hard drives full)
    Core Routers - A million thjings that could go wrong. Spanning tree loop.
    DMZ Routers
    ACE Network appliances
    CSS appliances
    App Servers (lack of purging policies filling hard drive(s)...sooo common)
    HTTP Servers in DMZ
    Login Servers
    Backup/Media Servers running against production resources killing prod systems
    DNS servers

    In my 22 years of Enterprise Datacenter experience, Most "Denial of Services" are caused by unmanaged, on the fly configuration changesmade inside an enterprise, not from the outside.

    With the plethora of issues occurring on the platforms lately it's obvious they do not have a handle on it. I'm a (SAM) Systems Availability Manager and have worked with the US top IT firms and have witnessed and managed over 18K "IT" incidents within my tenure. If they wish to hire me I guess I would be willing to help. :)

    As is unpaid consultant is boring. I miss the excitement of sitting on a 2am conference call with 20 people for 12 hours on superbowl sunday... :( Not a happy call at all.

    P.S. hearing some of the wives curse out their IT husbands for being on a late night call was always priceless. :#
  • rootimus
    rootimus
    ✭✭✭✭✭
    Poncho88 wrote: »
    Maybe if North America had two servers, ZOS could fail over on one while maintenance is performed on the other. You know, no disruption of service?

    Just saying.

    That would cost an insane amount of money, especially for something that would seldom need using. Just saying.
    Even on the internet, clear communication is important; it can be the difference between "helping your Uncle Jack off a horse" and "helping your uncle jack off a horse"; the difference between "knowing your s***" and "knowing you're s***".
    Greybeards & Gals - Civilised, laid-back, mature gamers. Beards optional. |
  • Rohamad_Ali
    Rohamad_Ali
    ✭✭✭✭✭
    ✭✭✭✭✭
    Oh no it's our turn to suck ...
  • seaef
    seaef
    ✭✭✭✭✭
    Oh no it's our turn to suck ...

    Not really. Even a non-functional PC is better than a console.

    "The Illuminati are very achievement focused. It's like Xbox - only everything is hardcore."
    - Kirsten Geary
  • wenchmore420b14_ESO
    wenchmore420b14_ESO
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    ✭✭✭
    Well, was hoping for that 100k AP mark before work. Oh well. Guess I'll wait till tonight.
    Thank You @ZOS_GinaBruno for the updates!
    Huzzah!!!
    Drakon Koryn~Oryndill, Rogue~Mage,- CP ~Doesn't matter any more
    NA / PC Beta Member since Nov 2013
    GM~Conclave-of-Shadows, EP Social Guild, ~Proud member of: The Wandering Merchants, Phoenix Rising, Imperial Trade Union & Celestials of Nirn
    Sister Guilds with: Coroner's Report, Children of Skyrim, Sunshine Daydream, Tamriel Fisheries, Knights Arcanum and more
    "Not All Who Wander are Lost"
    #MOREHOUSINGSLOTS
    “When the people that can make the company more successful are sales and marketing people, they end up running the companies. The product people get driven out of the decision making forums, and the companies forget what it means to make great products.”

    _Steve Jobs (The Lost Interview)
  • jaye63
    jaye63
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    rootimus wrote: »
    Poncho88 wrote: »
    Maybe if North America had two servers, ZOS could fail over on one while maintenance is performed on the other. You know, no disruption of service?

    Just saying.

    That would cost an insane amount of money, especially for something that would seldom need using. Just saying.

    Really? You just said that knowing WoW has more than a dozen, failing DDO has 8, Lotro has a dozen and so on. You really just said this?

    Your lack of knowledge on the subject is headache worthy.
  • Poncho28
    Poncho28
    ✭✭✭
    rootimus wrote: »
    Poncho88 wrote: »
    Maybe if North America had two servers, ZOS could fail over on one while maintenance is performed on the other. You know, no disruption of service?

    Just saying.

    That would cost an insane amount of money, especially for something that would seldom need using. Just saying.

    Shouldn't cost that much if both servers were used as a cluster, that is run them at the same time. When one has to go down for maintenance, fail over to the 2nd server during non-peak times. Enterprise data centers do this all the time for patches/upgrades.

    Again, just saying.
    Poncho-Dovahkiin (Defilers of Molag Bal, Lost Souls of Tamriel, Rebellious Spirit, EP ***)
  • oMrRust
    oMrRust
    ✭✭✭✭
    Tasear wrote: »
    I went to make a sandwich ... Came back and everything was on fire :'(

    I just left a toddler's birthday party and everything was suddenly on fire! We should have PC back up within a couple hours. Thanks for hanging in there with us, all.

    what issue is it that is being fixed?
  • rootimus
    rootimus
    ✭✭✭✭✭
    jaye63 wrote: »
    rootimus wrote: »
    Poncho88 wrote: »
    Maybe if North America had two servers, ZOS could fail over on one while maintenance is performed on the other. You know, no disruption of service?

    Just saying.

    That would cost an insane amount of money, especially for something that would seldom need using. Just saying.

    Really? You just said that knowing WoW has more than a dozen, failing DDO has 8, Lotro has a dozen and so on. You really just said this?

    Your lack of knowledge on the subject is headache worthy.

    You'd have to have twice the amount of hardware they currently have. That's insanely expensive anyway, but even more so for a company like ZOS, who seem to cut every financial corner they can because their customers don't have to be here.
    Even on the internet, clear communication is important; it can be the difference between "helping your Uncle Jack off a horse" and "helping your uncle jack off a horse"; the difference between "knowing your s***" and "knowing you're s***".
    Greybeards & Gals - Civilised, laid-back, mature gamers. Beards optional. |
  • TerraDewBerry
    TerraDewBerry
    ✭✭✭✭✭

    Thanks for being awesome at your job Gina! :smiley:
    LOL really ? If they were awesome at their jobs we wouldn't be having the issues we have (especially on weekends).

    Look, Gina has nothing to do with the servers being down... and it is a Saturday (day off) for her...
    Edited by TerraDewBerry on March 4, 2017 9:25PM
  • Knights12
    Knights12
    ✭✭✭
    One-Does-Not-Simply-Log-in-To-ESO-Online-There-Are-Crashes-Their-That-One-Does-Not-Know-About.jpg

    Meme's with bad spelling...smh
  • giinoz2011rwb17_ESO
    Tried to log in. Ha BAD JOKE!!! loader has no message saying server offline. put id and password get message after all the time waster screens to be greeted with....
    MAINTENANCE MODE
    The server is currently undergoing maintenance.
    Please try logging in later.

    Then I have to find whats going on so come here and find lots of issues.
    Would be grateful Gina and rest of ZOS staff to have a message on loader (With a link to this site re ISSUES.) offline to maintenance update or something???.

    An ETA would be to much to be expected from ZOS or more information.
    Guess the issue is to sensitive to make public.

    Wonder if the PTS is up?
    Going to have a look.

    Funny how a MMOG Elite Dangerous give a warning about updates and maintenance and an ETA to game back online and either come in under ETA or on time, forthcoming on issues to all users. Can have single player mode and multiplayer mode and all currency called credits (ESO currency gold.) / equipment is interchangeable between single player and multiplayer servers.)

    When I try to log in later I'm greeted with above and Login Attempts Enabled counter????
    Oh and then a notice just popped up Announcements re megaserver unavailable.

    At least a sign of life I guess. LOL.
    Oh well any decent game play for me today is a total bust.
    Edited by giinoz2011rwb17_ESO on March 4, 2017 9:41PM
  • wenchmore420b14_ESO
    wenchmore420b14_ESO
    ✭✭✭✭✭
    ✭✭✭
    jaye63 wrote: »
    rootimus wrote: »
    Poncho88 wrote: »
    Maybe if North America had two servers, ZOS could fail over on one while maintenance is performed on the other. You know, no disruption of service?

    Just saying.

    That would cost an insane amount of money, especially for something that would seldom need using. Just saying.

    Really? You just said that knowing WoW has more than a dozen, failing DDO has 8, Lotro has a dozen and so on. You really just said this?

    Your lack of knowledge on the subject is headache worthy.

    You yourself should go and see the Devs vids during beta and at launch and learn why we have the servers we have, which is to get away from the "WoW" model. The Mega Server Zos has is a great idea, but, yes, still needs work.
    Also, look at WoW when it was only 2 years old.. It sucked too...
    Drakon Koryn~Oryndill, Rogue~Mage,- CP ~Doesn't matter any more
    NA / PC Beta Member since Nov 2013
    GM~Conclave-of-Shadows, EP Social Guild, ~Proud member of: The Wandering Merchants, Phoenix Rising, Imperial Trade Union & Celestials of Nirn
    Sister Guilds with: Coroner's Report, Children of Skyrim, Sunshine Daydream, Tamriel Fisheries, Knights Arcanum and more
    "Not All Who Wander are Lost"
    #MOREHOUSINGSLOTS
    “When the people that can make the company more successful are sales and marketing people, they end up running the companies. The product people get driven out of the decision making forums, and the companies forget what it means to make great products.”

    _Steve Jobs (The Lost Interview)
  • Pyr0xyrecuprotite
    Pyr0xyrecuprotite
    ✭✭✭✭✭
    Launcher is not indicating that the servers are offline anymore, but I still get an error 200 (login failed), so I suspect logins are still disabled while they check out the servers further.
  • wenchmore420b14_ESO
    wenchmore420b14_ESO
    ✭✭✭✭✭
    ✭✭✭
    Tried to log in. Ha BAD JOKE!!! loader has no message saying server offline. put id and password get message after all the time waster screens to be greeted with....
    MAINTENANCE MODE
    The server is currently undergoing maintenance.
    Please try logging in later.

    Then I have to find whats going on so come here and find lots of issues.
    Would be grateful Gina and rest of ZOS staff to have a message on loader (With a link to this site re ISSUES.) offline to maintenance update or something???.

    An ETA would be to much to be expected from ZOS or more information.
    Guess the issue is to sensitive to make public.

    Wonder if the PTS is up?
    Going to have a look.

    Funny how a MMOG Elite Dangerous give a warning about updates and maintenance and an ETA to game back online and either come in under ETA or on time, forthcoming on issues to all users. Can have single player mode and multiplayer mode and all currency called credits (ESO currency gold.) / equipment is interchangeable between single player and multiplayer servers.)

    At your pass word screen, it will say "Unable to load Announcements". Thats how I know they are off line. Hope this will save you some frustrating load times. I did me... :smile:
    Drakon Koryn~Oryndill, Rogue~Mage,- CP ~Doesn't matter any more
    NA / PC Beta Member since Nov 2013
    GM~Conclave-of-Shadows, EP Social Guild, ~Proud member of: The Wandering Merchants, Phoenix Rising, Imperial Trade Union & Celestials of Nirn
    Sister Guilds with: Coroner's Report, Children of Skyrim, Sunshine Daydream, Tamriel Fisheries, Knights Arcanum and more
    "Not All Who Wander are Lost"
    #MOREHOUSINGSLOTS
    “When the people that can make the company more successful are sales and marketing people, they end up running the companies. The product people get driven out of the decision making forums, and the companies forget what it means to make great products.”

    _Steve Jobs (The Lost Interview)
  • NobleNerd
    NobleNerd
    ✭✭✭✭
    rootimus wrote: »
    Poncho88 wrote: »
    Maybe if North America had two servers, ZOS could fail over on one while maintenance is performed on the other. You know, no disruption of service?

    Just saying.

    That would cost an insane amount of money, especially for something that would seldom need using. Just saying.

    It is more they need to invest in localized servers and upgrades across the board AND yes it will cost them, but if they have these "millions" of players they can afford and absolutely need to invest in infrastructure for their servers.
    BLOOD RAVENS GAMING
    ~a mature gaming community~
    Website
    DISCORD
  • Idinuse
    Idinuse
    ✭✭✭✭✭
    ✭✭
    Tried to log in. Ha BAD JOKE!!! loader has no message saying server offline. put id and password get message after all the time waster screens to be greeted with....
    MAINTENANCE MODE
    The server is currently undergoing maintenance.
    Please try logging in later.

    Then I have to find whats going on so come here and find lots of issues.
    Would be grateful Gina and rest of ZOS staff to have a message on loader (With a link to this site re ISSUES.) offline to maintenance update or something???.

    An ETA would be to much to be expected from ZOS or more information.
    Guess the issue is to sensitive to make public.

    Wonder if the PTS is up?
    Going to have a look.

    Funny how a MMOG Elite Dangerous give a warning about updates and maintenance and an ETA to game back online and either come in under ETA or on time, forthcoming on issues to all users. Can have single player mode and multiplayer mode and all currency called credits (ESO currency gold.) / equipment is interchangeable between single player and multiplayer servers.)

    Damn it! I Agree! I **** *** ** ****** this **** **and **** for the money ****** back ****** so called servers **** hamster *** *** cheese ******* wine ****** company **** might be fun if it weren't for **** ***** back!

    Ha!
    Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolorem que laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?
  • WardogAce
    WardogAce
    ✭✭✭
    You walk the narrow path that cuts between glory and sacrifice--valor and patience. You measure your pursuit of honor with reason and foresight.
    Playing since October 2013
    • Armazd Krikor: Stamina Sorcerer- DC Redguard | PVE/PVP DPS
    • Artemis Mihr: Magicka Templar - EP Dunmer | PVP DPS
    • Arwen Lucine: Magicka Sorcerer - DC Dunmer | PVE DPS
    vMA | vDSA | vSO HM | vHRC HM | vAA HM | vMoL HM | vHoF HM | vAS +1 | vCR +2

  • Cronopoly
    Cronopoly
    ✭✭✭✭✭
    Poncho88 wrote: »
    Maybe if North America had two servers, ZOS could fail over on one while maintenance is performed on the other. You know, no disruption of service?

    Just saying.

    I wrote this above...ANY of the components below could be "The" problem. It's not just a Server when you are talking potential redundancy systems, and yes it's an expensive option for hardware sitting idle. And sure they could do it, if we all didn't mind buying more Crown Store crates every month and buying every available house with Ca$h. then after they have finished buying their new homes and Beemers they might decide to invest in redundancy. Oops i got sarcastic there . I apologize. :p

    Also referring to Hardware systems where something "could" go wrong:
    Firewall's (NATS, SSL, Failover that doesnt failover correctly, Failed Policy pushes)
    SQL Servers (multiple types, stats or indexes not optimized)
    Storage farms (EMC etc, simple hard drives full)
    Core Routers - A million thjings that could go wrong. Spanning tree loop.
    DMZ Routers
    ACE Network appliances
    CSS appliances
    App Servers (lack of purging policies filling hard drive(s)...sooo common)
    HTTP Servers in DMZ
    Login Servers
    Backup/Media Servers running against production resources killing prod systems
    DNS servers
  • rootimus
    rootimus
    ✭✭✭✭✭
    NobleNerd wrote: »
    rootimus wrote: »
    Poncho88 wrote: »
    Maybe if North America had two servers, ZOS could fail over on one while maintenance is performed on the other. You know, no disruption of service?

    Just saying.

    That would cost an insane amount of money, especially for something that would seldom need using. Just saying.

    It is more they need to invest in localized servers and upgrades across the board AND yes it will cost them, but if they have these "millions" of players they can afford and absolutely need to invest in infrastructure for their servers.

    Don't get me wrong, I'd love to see them invest more in hardware, software and personnel, I just think duplicating that crazy-large server setup we play on is the wrong way. It's not like me spinning up a $10 server so I have failover for my guild services.
    Even on the internet, clear communication is important; it can be the difference between "helping your Uncle Jack off a horse" and "helping your uncle jack off a horse"; the difference between "knowing your s***" and "knowing you're s***".
    Greybeards & Gals - Civilised, laid-back, mature gamers. Beards optional. |
  • Poncho28
    Poncho28
    ✭✭✭
    rootimus wrote: »
    jaye63 wrote: »
    rootimus wrote: »
    Poncho88 wrote: »
    Maybe if North America had two servers, ZOS could fail over on one while maintenance is performed on the other. You know, no disruption of service?

    Just saying.

    That would cost an insane amount of money, especially for something that would seldom need using. Just saying.

    Really? You just said that knowing WoW has more than a dozen, failing DDO has 8, Lotro has a dozen and so on. You really just said this?

    Your lack of knowledge on the subject is headache worthy.

    You'd have to have twice the amount of hardware they currently have. That's insanely expensive anyway, but even more so for a company like ZOS, who seem to cut every financial corner they can because their customers don't have to be here.

    Another server doesn't cost that much more, especially compared to the money lost due to down-time.

    If one server is all any online service is providing, then one point-of-failure is the risk that business is assuming. And to put it bluntly, that's an unacceptable business risk anyone should assume.

    Lastly, and more importantly, when ZOS moved to centralized processing (I believe it was patch v1.6) to counter hax to client side code, the amount of server side processing went through the roof. You can see the affect of this during PvP play in concentrated amounts of players. Run your FPS/latency display and you'll see these numbers change dramatically (FPS goes down, latency goes up) during keep assaults or open field battles.

    Clustering two or more servers would ease the burden of hardware resource consumption and provide a no-disruption service.

    Edited by Poncho28 on March 4, 2017 9:19PM
    Poncho-Dovahkiin (Defilers of Molag Bal, Lost Souls of Tamriel, Rebellious Spirit, EP ***)
  • Canofwhoopass

    Thanks for being awesome at your job Gina! :smiley:

    LOL really ? If they were awesome at their jobs we wouldn't be having the issues we have (especially on weekends).

    Look, Gina has nothing to do with the servers being down... and it is a Saturday (day off) for her... [/quote]
    Notice I said THEY (as in Zos) in general ,but thank you for pointing out the blatantly obvious.

  • TerraDewBerry
    TerraDewBerry
    ✭✭✭✭✭
    heaven13 wrote: »
    Tabbycat wrote: »
    Hmm I guess it's time for Netflix and wait.

    Man, don't netflix it.. EU it.. it gives you a chance to see how those "EU" people live.. :)

    I took your advice. Created a character (one I have been wanting/waiting to redo on PC) and loved how she was looking in chargen. So I took screenshots of all my slider values. Then got to Wailing Prison and realized that my screenshot key hadn't been bound yet. Shoot!

    Darn!!! You could always try again and maybe make it even better (if possible). All my NA key bindings carried over cuz I use a addon for that. Votan's keybinder. Maybe try that one out. . and good luck! See you on EU. :)
    Edited by TerraDewBerry on March 4, 2017 9:19PM
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