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ZOS Took All My Homestead Items, Crowns, Gold
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SatanicSister✭✭✭I really can't understand the logic here. If I wanted a refund for a glichy house that has so many faults then why on earth would I even go back in the house after I've already gotten my money back. What amazes me even more is the fact that after OP got the refund, he decided that "oh, this house must be me mine now for free" and moved in more of his stuff. [SNIp]
[Edited for bait]Edited by ZOS_JohanaB on March 1, 2017 1:28PMThere is life after death, be patient and you will see.11 -
sevomd69✭✭✭✭✭
✭AI still don't understand why you would decorate a house you didn't like and wanted a refund for
I am also slightly amused you found a way to link your Maelstrom staves again
This... If there was so much glitching... then why would you even invest in all the Crowns and gold to decorate a house that you did not want? Something just doesn't equate here...5 -
Koensol✭✭✭✭✭
✭✭Hey OP. It sucks of course that you lost all your money. But to be honest, you made the big mistake of assuming that after the refund, they let you keep the home for free. I am sorry, but that is just naive. There should have been a gnawing feeling in your stomach that told you "I just got the refund, but I still have my house... Would it be wise to spend a ton of crown on this house, even if I'm not 100% sure I may keep usong this house for free?" You should have contacted CS about the fact your house was still there, not just assume it is yours for free. A hard lesson learned I hope.
I understand you need to lose frustration by posting here, but its not going to bring you anything. Your best bet, unfortunately, is bringing it up with CS. They might give you a refund, or they might not. Good luck.2 -
BigBragg✭✭✭✭✭
✭✭✭✭Why would you think that they would just let you keep something after giving you a refund? I don't follow the reasoning behind that. May want to contact support again before doing that charge back and getting your account suspended.0 -
sevomd69✭✭✭✭✭
✭[SNIp]
https://forums.elderscrollsonline.com/en/discussion/comment/3849812#Comment_3849812
Like I posted on that thread...
"To make mistakes is human; to stumble is commonplace; to be able to laugh at yourself is maturity."
-William Arthur Ward
[Edited for removed content]Edited by ZOS_JohanaB on March 1, 2017 1:26PM1 -
Cadbury✭✭✭✭✭
✭✭✭✭✭SatanicSister wrote: »I really can't understand the logic here. If I wanted a refund for a glichy house that has so many faults then why on earth would I even go back in the house after I've already gotten my money back. What amazes me even more is the fact that after OP got the refund, he decided that "oh, this house must be me mine now for free" and moved in more of his stuff.
^This is what really confuses me. Why tempt fate or whatever by putting your stuff back in a house that OP didn't want and was already refunded back to you? Just from reading other ZOS CS horror stories, I would never assume they were giving me the house for free. If that was the case, could imagine how many people would buy a house then ask for a refund, only for ZOS to refund them and let them keep the house? I mean, come on..."If a person is truly desirous of something, perhaps being set on fire does not seem so bad."5 -
Knootewoot✭✭✭✭✭
✭✭✭SatanicSister wrote: »I really can't understand the logic here. If I wanted a refund for a glichy house that has so many faults then why on earth would I even go back in the house after I've already gotten my money back. What amazes me even more is the fact that after OP got the refund, he decided that "oh, this house must be me mine now for free" and moved in more of his stuff.
^This is what really confuses me. Why tempt fate or whatever by putting your stuff back in a house that OP didn't want and was already refunded back to you? Just from reading other ZOS CS horror stories, I would never assume they were giving me the house for free. If that was the case, could imagine how many people would buy a house then ask for a refund, only for ZOS to refund them and let them keep the house? I mean, come on...
And basically, nothing is yours. All virtual items are still Zos's. You only "rent" them to use them. But you don't own them. Zos can do with it what they want.
It's is still harsh to loose crowns and money you spent on furniture which is not accessible.
but it's pretty dumb to decorate a house you didn't want and got refunded for. You didn't think the house would magically disappear? these things take time.٩(͡๏̯͡๏)۶
"I am a nightblade. Blending the disciplines of the stealthy agent and subtle wizard, I move unseen and undetected, foil locks and traps, and teleport to safety when threatened, or strike like a viper from ambush. The College of Illusion hides me and fuddles or pacifies my opponents. The College of Mysticism detects my object, reflects and dispels enemy spells, and makes good my escape. The key to a nightblade's success is avoidance, by spell or by stealth; with these skills, all things are possible."1 -
kyle.wilson✭✭✭✭✭
✭
Never assume anything, you didn't check with ZOS why you still had access to a house you got a refund for. If you would've asked instead of hoping it would be forgotten about. You wouldn't be in this situation.Sheezabeast wrote: »So uh...how are you the victim? You got your refund, they removed the house as you no longer desired it and demanded a refund on it, then you complain about it? This isn't McDonald's, you can't order a meal, complain, keep it, and get a refund, whether the motives were justified or selfish.
Did you check your furniture tab for the crown purchased?
@Sheezabeast So why didn't they take the house back, and return all the items I bought and crafted upon the moment of giving me back my crowns? I was swindled and robbed. And no. Nothing is in my crown store purchased tab. Not a damn thing. Literally everything was wiped. EVERYTHING.
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Waffennacht✭✭✭✭✭
✭✭✭✭✭Can I have your stuff?
...
Oh wait... that's right..
....
Joking! I couldn't help it.
You getting anything back?3 -
ArvenAldmeri✭✭✭✭✭This just makes no sense? Are you complaining here because of your naivity ZOS would let you keep the house for free [SNIp]. You said you did not want the house in the first place. Just sentence "I had to buy it" is beyond me. You did not "have to" buy anything.
Zenimax speed at removing the house from you is sure something they should think about but you are not in better possition either for decorating house you basically got refunded (refund does not mean you can keep the stuff)
Ps: I dont know what bugs and clipping you are talking about. I have the manor and everything is fine.
[Edited for bait]Edited by ZOS_JohanaB on March 1, 2017 1:29PMMagicka sorcerer from start until the end. Always. Through the good times and the bad, even now when its probably saddest PvE dps it has ever been.
Even as an owner of one radiant apex mounts I am against radiant apex mounts and anything thats not obtainable by direct purchase.1 -
N0TPLAYER2✭✭✭✭✭Two questions
How many crowns total did you use?
Are you counting the crowns you spent on the house, then once those were returned (and spent again on housing items) as two amounts of crowns or the same?
I really am curious how many crowns were spent in total that they took from you.
Edit - to clarify, I think you spent $100 on a house, got the refund, still had the house, dropped the returned $100 again on items for the house and now it's all gone. I really wanna know a crown, gold and ap value here.Edited by N0TPLAYER2 on March 1, 2017 7:57AM1 -
Betheny✭✭✭✭✭
✭✭Why did you start to decorate it after you got refunded?
That was your error for a start.
You didn't want the house, petitioned ZOS for a refund on Crowns, got your Crowns refund for the house, then proceeded to decorate a house you no longer owned...expecting to keep it?
And this after you made it clear you thought the house was rubbish and you didn't want it.
Now you'll just have to hope they have some record of your items in that house, or you might not get back what you put in there.1 -
JD2013✭✭✭✭✭
✭✭✭✭✭You asked for a refund and they gave it to you. They did their part. That you assumed they were letting you keep the house after you got your refund is the big mistake on your part. Never assume. That there is an important lesson to learn. Assuming usually doesn't end well, especially when it comes to purchases.
It's not a good situation to be in for sure, having spent all those crowns and gold and AP. But say you bought a house in real life and then wanted to sell it, you wouldn't carry on decorating it after it had sold. You would just think "not my house anymore, so I won't touch it."
You can absolutely contact customer support but I'm not sure they will help. I hope they do.Sweetrolls for all!
Christophe Mottierre - Breton Templar with his own whole darn estate! Templar Houses are so 2015. EU DC
PC Beta Tester January 2014
Elder of The Black
Order of Sithis
The Runners
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https://tamrieltraveller.wordpress.com/
Crafting bag OP! ZOS nerf pls!3 -
Sigtric✭✭✭✭✭
✭✭✭✭✭I fail to see how this is anyone's problem or fault but your own OP.
You asked for a refund, got it, and continued to squat in the house like a noob. Put in another ticket and hope the CS agent has sympathy for you [SNIp]
[Edited for bait]Edited by ZOS_JohanaB on March 1, 2017 1:29PM
Stormproof: Vibeke - 50 EP mDragonknight | Savi Dreloth - 50 EP Magsorc | Sadi Dreloth - 50 EP Magblade | Sigtric Stormaxe - 50 EP Stamsorc | Valora Dreloth - 50 EP Magplar | Sigtric the Unbearable 50 EP Stam Warden
Scrub: Chews-on-Beavers - 50 EP DK Tank | Vera the Wild - 50 EP magicka Warden | Sigtric the Axe - 50 EP Dragonknight Crafter | Sigtric the Blade - 50 EP Lost Nightblade | Sigtric the Savage - 50 EP magicka Templar | Vibeka Shadowblade - 50 Ep Stealthy Ganky Nightblade |
Show Me Your Dunmer
[/center]6 -
Riga_Mortis✭✭✭✭✭Hahahaha you got refunded the crowns OP but ZOS got the last laugh by waiting for you to spend those refunded crowns decorating that free house you thought you gained, then they repossesed it changed the locks and evicted your dumb ass with their original crowns still inside.
Well played ZOS, well played.XBOX 1X
GT - TAGNUTZ5 -
Purrmaid✭✭The belated house-removal was probably just a bug. I'm sure if you contact customer support you can get your decoration back and explain that you [SNIp] thought they let you have the house out of the goodness of their heart.
[Edited for bait]Edited by ZOS_JohanaB on March 1, 2017 1:30PM1 -
NeillMcAttack✭✭✭✭✭
✭So you decided to spend the crowns you got refunded for your house, on stuff for the house that they were refunded for. And then some.
I mean, what in the hell were you thinking? That they had decided to allow you keep it!! Without any written of even verbal confirmation!?
ZOS support are not your personal assistant's. You don't 'assume' anything without written confirmation. This is totally on you. But, I do hope you recieve the items you purchased after said refund. But, I mean, duh!!!!PC EU - NoCP PvP, is real PvPTiidehunter Nord StamDK EP PvP MainLegion Commander Tresdin Stamplar DC PvE MainSephirith Altmer MagPlar EP Gondar the Bounty Hunter Khajiit StamBlade DCThe Dirge Redguard StamNecro EP Disruptor Stormcrafter Nord StamSorc ADLone Druid Bosmer Stam Warden EP Necro-Phos Argonian MagBlade AD@ McAttack in gamePlayed since beta, and then on console at release, until the game became unplayable on console.6 -
Knootewoot✭✭✭✭✭
✭✭✭I buy a car. I drive around and I do not like it. I take it to the garage and say I do not want it and want my money back. The car salesman goes inside to get the paperwork done.
The car is outside. Did the salesman leave it there for me for free?
I take the car, drive around , take it to a garage and pimp it up with spoilers, car mats, keychains, wings and styling kits.
I go back after I refuel the car to the car salesman. The paperwork is done. I get my money, I step outside and.... the car is gone
٩(͡๏̯͡๏)۶
"I am a nightblade. Blending the disciplines of the stealthy agent and subtle wizard, I move unseen and undetected, foil locks and traps, and teleport to safety when threatened, or strike like a viper from ambush. The College of Illusion hides me and fuddles or pacifies my opponents. The College of Mysticism detects my object, reflects and dispels enemy spells, and makes good my escape. The key to a nightblade's success is avoidance, by spell or by stealth; with these skills, all things are possible."4 -
Zenzuki✭✭✭✭✭Buyer's Remorse all day long! You didn't like house, you asked for refund!
LilSusieZOS in accounting issued said refund, and rather quickly! (Which btw equals excellent CS). That refund generates a ticket for LilBobbyZOS back in assets! You know, because LilSusieZOS has no idea how any of the coding and such works within the system (nor should she).
The ticket to remove your (no longer owned) property arrives in LilBobbyZOS's inbox, back in assets. Since LilBobbyZOS isn't just waiting around for Ch4mps ticket, it goes into his queue. You see, LilBobbyZOS is busy with other asset issues from other customers (because Ch4mp isn't the only person in Tamriel)! A few days later (in this case three), Ch4mps ticket has arrived in the number one position in LilBobbyZOS's to do list. (This natural timeline is also helpful in that it would have given you time to remove your goodies from the home)
He reads the ticket (we all know what it says to do), he go's into the code and deletes said property (just as the ticket required - and what he's paid to do). He then marks the ticket as closed, moves it into the completed folder, selects the next ticket in the queue and continues with his work day!
You beginning to see how this works? Big companies don't have ONE employee. They also don't have ONE customer!
You hated the property enough to demand a refund. You were quickly issued said refund. At this point in the story, you should have put the crowns in your saddle bag, turned your back on the accursed property, mounted up and rode off into the Tamriel sunset!
But Ch4mp don't roll like that!
Hopefully Ch4mp has learned a lesson (or not). You want to find a person to blame for this? Go to the nearest mirror and have a looksie!
Btw: All names in above missive are fictional!
Can Open...
Worms EVERYWHERE!14 -
Egonieser✭✭✭✭✭
✭I am assuming housing is like the ww/vampire skill line, if you don't respec your skillpoints prior to the cure, you will lose them.
Here's a thought, buy the house again, your old furnishings might still be there xD
Obviously i don't mean any of this seriously, but ZoS is ZoS - there's not much to add. Just keep pestering Chet, maybe he will have a soul and pass you through to a human being at CS.Sometimes, I dream about...cheese...
Dermont - v16 Pompous Altmer Sorcerer (With a very arrogant face!)
Egonieser - v16 Nord Stamina Dragonborn Wannabe
Endoly - v16 Tiny Redguard Sharpened MaceBlade
Egosalina - v16 Breton Cheesus Beam Specialist
Egowen - v16 Dunmer Whipping Expert (Riding crops eluded her)
(Yes, I had to grind all these to v16)
Akamanakh - lvl 22 Khajiit GankBlade (Inspired by Top Cat)
Targos Icewind - lvl 34 Imperial (Future) Jabplar
(CP 830+)
PC - EU0 -
pattyLtd✭✭✭✭✭I am actually surprised they refunded the crowns in the first place to be honest.
Hope they will help you again and refund the crowns you spend after they refunded them again.
It's a bit naive to assume they'll let you keep the house they just refunded you the crowns for to be honest but I could see how you might think they messed up or something and forgot to take it from you.English is not my native language, no grammar police please, tyvm1 -
Glamdring✭✭✭✭✭let me get this straight. You bought a house, it was buggy as hell, you asked for a refund and got it, you can still use the house after refund, you start using it, you cant use it. you lost Everything you put into a house you didnt had the right to use. GG tbagged by Zo$1
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DPShiro✭✭✭✭✭
✭This is hilarious!!
And even better when he calls out people mentally disturbed etc!~ Gryphon Heart ~
~ Immortal Redeemer ~
~ Grand Master Crafter ~
~ Master Angler ~
~ Former Emperor ~4 -
NeillMcAttack✭✭✭✭✭
✭I also just want to say that all the ZOS support bashing in this thread is totally un-warranted! If anything they should be commended on how quickly they were able to refund your crowns.PC EU - NoCP PvP, is real PvPTiidehunter Nord StamDK EP PvP MainLegion Commander Tresdin Stamplar DC PvE MainSephirith Altmer MagPlar EP Gondar the Bounty Hunter Khajiit StamBlade DCThe Dirge Redguard StamNecro EP Disruptor Stormcrafter Nord StamSorc ADLone Druid Bosmer Stam Warden EP Necro-Phos Argonian MagBlade AD@ McAttack in gamePlayed since beta, and then on console at release, until the game became unplayable on console.8 -
anitajoneb17_ESO✭✭✭✭✭
✭✭✭✭✭@Ch4mpTW : OK the joke was nicely done, but you can end it now.
You want us to believe that you managed to get a refund from ZOS for a crown purchase, then that they returned the crowns to you but didn't remove access to the house, and finally that the house you disliked and had "clipping issues" all of a sudden became your favourite place, up to the point where you spend horrendous amounts and hours to decorate and furnish it ?
You really want us to buy that story ? Just how naive do you think we are ? Is this a test ?
Edited by anitajoneb17_ESO on March 1, 2017 10:57AM5 -
Zenzuki✭✭✭✭✭NeillMcAttack wrote: »I also just want to say that all the ZOS support bashing in this thread is totally un-warranted! If anything they should be commended on how quickly they were able to refund your crowns.
^^^ This! 100%Can Open...
Worms EVERYWHERE!2 -
Tyrion87✭✭✭✭✭
✭✭While I agree with every single person posting above on how naive you were with thinking that you can simply keep the house for free, especially since you're an 'old' player as you described yourself so you really should have known how these things work and how they need some time to be 'processed', just submit a ticket for crown refund for all the furniture/decoration you bought from the Crown Store and I'm pretty sure you will get it. But don't count that ZOS will give you back all the AP/gold you had spent. It's all your fault after all and ZOS can't be blamed for your unwarranted assumptions.2
This discussion has been closed.