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No Customer service

jaye63
jaye63
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It's painfully obvious there is no customer service here. I bought a second motif of the same thing because it didnt say I had already purchased it and tried to return it ... I got a form letter and a big FU

All day I've been waiting for ingame help on a bugged quest, 3 hours of forum help request... 2 more FUs.

Really? I get better customer service from Bill's Bait shop.
  • JamieAubrey
    JamieAubrey
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    0 Crown store refunds = Sorry
  • starkerealm
    starkerealm
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    jaye63 wrote: »
    All day I've been waiting for ingame help on a bugged quest, 3 hours of forum help request... 2 more FUs.

    Uh... what forum request for help? I looked at your posts, I'm not seeing anything in your recent history about a bugged quest. Complaints about how addons were briefly derped by the homestead update, but nothing about getting stuck on a quest.
  • SanSan
    SanSan
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    I've had a wonderful experience with them.
  • Runs
    Runs
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    jaye63 wrote: »
    All day I've been waiting for ingame help on a bugged quest, 3 hours of forum help request... 2 more FUs.

    Uh... what forum request for help? I looked at your posts, I'm not seeing anything in your recent history about a bugged quest. Complaints about how addons were briefly derped by the homestead update, but nothing about getting stuck on a quest.

    https://forums.elderscrollsonline.com/en/discussion/322140/darien-gautier-and-retaking-camlorn#latest

    I vaguely recall something about the gate glowing but not being able to open it. I think there was something else that had to be done, another entrance with a switch... But it's been so long since I have done this quest that I forget.

    Have you watched any play through videos to see if there was something you missed, OP?

    There is also this thread, in which a few replies(miked83b14_ESO's and Endoc's next to last comment) may help out https://forums.elderscrollsonline.com/en/discussion/196031/retaking-camlorn-bug
    Runs| Orc NightbladeChim-el Adabal| Dunmer TemplarM'air the Honest| Khajiit Templar
    Oddity| Altmer SorcerorDrizlo| Orc DragonKnightLady Ra Gada| Redguard Sorceror
    Taste-of-Hist-Sap| Argonian NightbladeWar'den Peace| Khajiit WardenLittle Warden Annie Altmer Warden
    Ports with Blood| Breton TemplarDirty-Old-Man| Dunmer DragonKnightEyes-of-the-Sun| Argonian DragonKnight
    Bleak Mystique| Nord WardenPolychronopolous| Imperial SorcerorBullcrit| Khajiit Nightblade
    PC NA CP 1250+ and still a noob
    At Writs End - A place to complete master writs
  • KingYogi415
    KingYogi415
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    If you knew what you were buying they won't refund.

    I heard of plenty of people return bankers because it didnt have a guild bank feature like they thought.
  • starkerealm
    starkerealm
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    Runs wrote: »
    jaye63 wrote: »
    All day I've been waiting for ingame help on a bugged quest, 3 hours of forum help request... 2 more FUs.

    Uh... what forum request for help? I looked at your posts, I'm not seeing anything in your recent history about a bugged quest. Complaints about how addons were briefly derped by the homestead update, but nothing about getting stuck on a quest.

    https://forums.elderscrollsonline.com/en/discussion/322140/darien-gautier-and-retaking-camlorn#latest

    I vaguely recall something about the gate glowing but not being able to open it. I think there was something else that had to be done, another entrance with a switch... But it's been so long since I have done this quest that I forget.

    Have you watched any play through videos to see if there was something you missed, OP?

    There is also this thread, in which a few replies(miked83b14_ESO's and Endoc's next to last comment) may help out https://forums.elderscrollsonline.com/en/discussion/196031/retaking-camlorn-bug

    D'oh. I clicked on comments instead of discussions.
  • deepseamk20b14_ESO
    deepseamk20b14_ESO
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    I've always had good experiences with customer support.
    Hey everyone! Look! It's a signature!
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    We've moved this thread to the General Help forum where it should receive more attention from the folks that can help. @jaye63, I've made sure your ticket is in the correct queue now.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • jaye63
    jaye63
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    ZOS_DaryaK wrote: »
    We've moved this thread to the General Help forum where it should receive more attention from the folks that can help. @jaye63, I've made sure your ticket is in the correct queue now.

    Thank you
  • jaye63
    jaye63
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    jaye63 wrote: »
    All day I've been waiting for ingame help on a bugged quest, 3 hours of forum help request... 2 more FUs.

    Uh... what forum request for help? I looked at your posts, I'm not seeing anything in your recent history about a bugged quest. Complaints about how addons were briefly derped by the homestead update, but nothing about getting stuck on a quest.

    PC customer service
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