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Bought a Brand New Imperial Edition Physical and the CD-KEY won't work

dmthomasb14_ESO
dmthomasb14_ESO
Soul Shriven
I bought a brand new, sealed PC/MAC Imperial Edition off eBay and the main game CD-KEY won't work. It just goes to the digital store and nothing happens when I enter it.

The imperial edition key says my account isn't valid for it when I try that one, probably because I don't have the base game on my account.

What can I do?
  • dmthomasb14_ESO
    dmthomasb14_ESO
    Soul Shriven
    I figured out the problem. I participated in the beta and my account is wonky because of that. I made a new account and the key works on it just fine, but I didn't finish the redemption of the key because I want to use my original account.

    I contacted support, hopefully they can work it out.
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