Just wasted 5000 crowns on Merchant Assistant.

Ozzfest · February 2017

tunepunk wrote: »

Just wasted 5000 crowns on Merchant Assistant. Bookmark

Wrong move.

AlnilamE · February 2017

tunepunk wrote: »

@Sigtric It would be fun to see what would happen if they left out that the assistants doesn't travel to Cyrodiil as well. Maybe they could earn a bit of money from people lazy to do the research.

Then watch the rage of PvP:ers expecting it to work there, where it's even harder to fast travel to Merchants.

Ohhh .... I shouldn't give them any ideas...

The fact that they don't work in Cyrodiil, even in the dungeons is what kept me from buying one for the longest time.

I really don't miss the fact that they don't repair, since my gear never goes down to 0 before I go back to town, and I can't remember the last time I bought something from a merchant.

But I eventually did get her, and she is indeed very useful when you are out and about. I have not gotten the banker yet, but I have friends that do.

Also, I'm sitting on almost 200 repair kits from all the writs I've been doing. If you are in NA, I'd be happy to send you some.

NewBlacksmurf · February 2017

CoconutMonkey06X wrote: »

Has anyone successfully gotten a refund on this? Just curious

Not this but on a limited costume, yes @CoconutMonkey06X

Cpt_Teemo · February 2017

NewBlacksmurf wrote: »

CoconutMonkey06X wrote: »

Has anyone successfully gotten a refund on this? Just curious

Not this but on a limited costume, yes @CoconutMonkey06X

They should just allow us to refund one item per month that either we didn't know what it was truly going to be or that we have no use for anymore, for the crowns back tbh.

ChaosWotan · February 2017

I'm often salty on this forum if I'm unhappy with things in the game, but I really like my merchant and banker. Using the merchant to repair during trials would defeat the purpose of repair kits, and getting a way to implement guild bank in the travelling banker might be difficult, I imagine, since people change guilds more or less often.

linoge63 · February 2017

and while this thread is active may i suggest that if we are going to pay this level of moola for an assistant that they not act like they are the investor themselves and take a % of a sale? They are my paid "assistants" ....and live for free in my home etc.

I feel like hanging that " fence " assistant upside down on a fence! and blade of woeing them ...slowly P

alexkdd99 · February 2017

Gavner wrote: »

I can't say I blame you, it's a huge mistake on their side for not adding a more detailed description about an item that costs so much... but at the same time you could have saved yourself a lot of trouble if you'd have made a post here asking whatever questions you had, before buying the item.

Now instead of a simple "I need some info..." we have yet another "hate" thread.

I do hope you get your money back and resolve this situation, so good luck.

Honestly though do you go and make a post on forums before making a purchase in crown store? I know I don't. Can't say I have seen many post asking about crown store items prior to purchase.

Zos really can't expect people to go research basic items on their store prior to purchase. And there can really only be 1 reason as to why it is not in the description.

The_Protagonist wrote: »

tunepunk wrote: »

Gavner wrote: »

I can't say I blame you, it's a huge mistake on their side for not adding a more detailed description about an item that costs so much... but at the same time you could have saved yourself a lot of trouble if you'd have made a post here asking whatever questions you had, before buying the item.

Now instead of a simple "I need some info..." we have yet another "hate" thread.

I do hope you get your money back and resolve this situation, so good luck.

Why should i need to google and ask around in forums before buying something in game? Should I just assume that everyone is trying to rip me off all the time? Seriously? It's basic merchant functionality... repairs! All merchants have it... a simple line in the description sayin. "Does not repair armor" would have made much more easier to decide whether I wan't to buy it or not.
They did mention that it does not go to cyrodiil? why not mention it doesn't repair?

Well if you put it that way, then don't ever read reviews before buying something, people put up reviews just for the heck of it, and forums really only exist for self-entitled people to come and vent their ignorant frustrations.

Lazy self-entitled consumers are the reason why retail markets are like this today.

I understand it's a loss and it's pretty frustrating, but to defend ignorance and promote self-entitlement is not a healthy attitude.

Like I said before, I honestly wish you good luck on the refund. Let us know how it goes, because that it would set a precedent and many others will follow up with ZOS to get their refunds.

Ummmm poeple have already gotten refunds on the same ground op is posting about. It is not on the consumer for basic purchases like this. It is actually really misleading in how they advertise the merchant, and definitely provides grounds for a refund.

Ignorance and self entitlement? Sorry don't think so. Top expect things to work as advertised is not ignorance or self entitled, honestly don't understand how you could even construe any of this as sold entitlement. The misleading information is ground for a refund, that is not being self entitled.

BlackPhillip · February 2017

merchants could repair and banker could access your guid store they would be worth it for me

Khaos_Bane · February 2017

5k crowns WOW. That is expensive.

sevomd69 · February 2017

notimetocare wrote: »

sevomd69 wrote: »

notimetocare wrote: »

Description says buy 'anything'. Thats all it days she does. Why exactly did you expect more? Has a basic understanding of English become to hard?

Says the one who can't spell basic English words...

U done showed me gurlfriend. Them little typos is just as bad as someone whining because they don't understand they own langedge!

I'm sure there are some good ESL courses at your local community college...

Maybe they'll start off with some proverbs... Mr. Pot meet Mr. Kettle...

AlMcFly · February 2017

tunepunk wrote: »

Can you please put in the description that it ....

Does NOT have anything for sale. No lockpicks, no Armor repair kits, no Soulgems, nothing useful.
Does NOT allow you to repair armor.

The reason i bought it was so I wouldn't have to go a town and sell stuff that often, and MAINLY don't have to go to repair that often. Especially if I'm waiting in dungeon finder Que, out farming or doing some daily quests while I wait. I thought it would be great to not worry about repairing my armor once i get teleported to the dungeon. Just pop the merchant, sell some trash and repair. It would be a nice perk for your group also, but this crown item is a scam... Don't buy it...

Every Merchant in Tamriel can repair, even a Grocer that sells tomatoes... but not this one....

This is what it says in the description...

"This alert merchant is on hand whenever she's needed, and will buy anything you or your group offer her. She won't come to Cyrodiil, though—war is bad for business
When summoned, her services can be used by you and your groupmates."

Don't waste your money....

Going to be contacting ZOS for a crown refund. For misleading description.

I agree, it should probably have a description in its details letting players like you know what is and isn't included with this merchant. I hope ZOS gives you a refund.

However, if they choose to NOT give you a refund, I support ZOS' decision. You know why? Because the current description is not "misleading" as you say. Nowhere does it say that the merchant sells items or repairs. You just made the assumption that "because merchants in game can repair, this merchant must have repair ability." ZOS should not be held accountable for your false assumptions.

Also, I don't fully have sympathy for you OP. One Google search would have given you this information as it has been discussed everywhere ad nauseum already. I own the merchant, though I knew for several months before I bought it that it had no repair capability because it has been talked about over and over and over. Treat this as a learning experience OP. Don't buy anything without researching them first.

Prof_Bawbag · February 2017

notimetocare wrote: »

Prof_Bawbag wrote: »

notimetocare wrote: »

Description says buy 'anything'. Thats all it days she does. Why exactly did you expect more? Has a basic understanding of English become to hard?

There really are some apologists on here. Find fault in everyone that dare to speak out about certain concerns. Of course, though, it's the rest of us that are the dim wits whilst you superior mortals go on stroking your overly inflated opinion of yourselves. A clearer description is all that is required. Just more detail. It's not too far fetched to think that repair services are included because almost every other merchant in the game offers the service other than a select few.

They took the time out to make it clear we can't use them in Cyrodiil, it would have taken mere minutes to add a little bit about not being able to repair. Add to that and because people like to nit pick, the description also states "When summoned, her services can be used by you and your groupmates" What services are they? I only see a single service that she offers. Services implies she offers more than a single service, which she doesn't. No doubt I'm dumb as *** for highlighting that too. But coming from the likes of you, I shall wear that as a badge of honour.

English. You should learn it. Services is correct even for just 1 service.

The description he shared clearly stated only buying items. If it were any more clear we could use the description to replace glass for windows

Nope, she offers a single service "Services" in this instance only adds to the confusion more. Normally I'd agree with you, but as this very thread proves and many others that have appeared in the past, there's a lot of ambiguity surrounding the entire product, along with the banker. You'd even have a point if almost every in-game vendor did what the CS vendor does.

Like i said first time around, keep stroking that ego and bending over that barrel for your beloved corp(s). They love you guys.

Thank God the majority of people expect some sort of standard of service otherwise corps, businesses etc would be able to sell us anything in any state if it were left to apologists such as yourself. No doubt you yourself have benefited from consumer laws that have evolved, but there again, you wouldn't have cared as you're willing to be walked over, then spat out as long as you get to feel all superior and fuzzy inside.

Prof_Bawbag · February 2017

ADarklore wrote: »

tist wrote: »

No repairs? Mark that as something I will never purchase. For those giving the OP ***.. every merchant in the game repairs, except the one that cost 5000 crowns.

You DO realize that if ZOS sold the Merchant with the ability to repair, it would cost them ongoing money for Crown Store repair kits; they're never going to introduce something that also takes away an ongoing revenue source. So there IS a method to their madness, it is just a shame that they don't outright STATE the limitation in the description.

However, I bought both and I find both extremely useful. Either when I'm out grinding with an alt, I can pop the merchant to buy all the junk I've looted which keeps my inventory low and stuff I want to save to sell at Guild Trader later, I pop into my bank. Even when I'm just out questing, the merchant/banker can be very useful at inventory management when there's no wandering merchant around.

We get the option to repair at almost every other vendor, though. I suspect had the in-game CS vendor had a repair option too, we'd have had to pay her gold. It would have changed nothing. It's not as if you can't run into a vendor ever 2mins when out and about if you kept to the main roads.

method__01 · February 2017

both merchant and banker -plus repair kits got many from daily writs - can save your time while farming,i can spend days without visit a town and worried about my inventory space or the goods im carrying

bulbousb16_ESO · February 2017

If I understand correctly, the description says that the merchant will buy things from the group, and the simple people are upset because they felt that this meant that the merchant would SELL things?

Ojustaboo · February 2017

bulbousb16_ESO wrote: »

If I understand correctly, the description says that the merchant will buy things from the group, and the simple people are upset because they felt that this meant that the merchant would SELL things?

You call us simple, yet you appear to lack total common sense and reasonable thinking. The way some of you stick up for Zos beggars belief.

When a banker and a merchant are advertised in the store, common sense says most people will expect them to behave like your own personal version of the in game ones.

I presumed this, luckily I saw this thread first, Was going to buy myself one when my sub runs out in 3 weeks.

Zos KNOWS many people will think they are getting the full merchant, the wordings irrelevant, unless it clearly specifically says something along the lines of

NOTE: This merchant is not the same as the in game merchants, it is a way to conveniently sell stuff from your inv, it doesn't sell repair kits neither offer a repair service

Saved myself from buying 10000 crowns.

DeusExMachina · February 2017

I lol'd. It's a thread full of may I speak to your Manager haircuts and I am amused by it. Carry on, more threats to sue though, not enough in here yet xD.

notimetocare · February 2017

NewBlacksmurf wrote: »

notimetocare wrote: »

NewBlacksmurf wrote: »

Duiwel wrote: »

They have been out for a year already, research your product before purchasing OP.

While it would be convenient for all of that, I must add that being able to SELL a full inventory anywhere without having to port back is a MASSIVE convenience you should not easily overlook.

Also it's not really a waste in the long run it's a good investment.

I have a char stuck in IC that has probably lost out on 20-50k of items on the floor just because of a full inventory RIP

I have both and it's not worth $25 or $39 each regardless. Now their services being limited vs the description in another big problem but now with housing, I see that descriptions are intentionally left off to get ppl to buy

It's time ppl stand together vs saying you should've searched the Internet.

Nothing important is left out. It tells you EXACTLY what she does. The people assuming she had other functions... lol. You conspiracy types are a barrel of laughs.

@notimetocare

No it doesn't tell you exactly anything.
If it did this post and so many others wouldn't exist.

There is no conspiracy types here....it's reality. The product label misleads the customer just like the banker, just like the houses

Yes it does. You are all complaining because it doesn't say what she does not do

NewBlacksmurf · February 2017

notimetocare wrote: »

NewBlacksmurf wrote: »

notimetocare wrote: »

NewBlacksmurf wrote: »

Duiwel wrote: »

They have been out for a year already, research your product before purchasing OP.

While it would be convenient for all of that, I must add that being able to SELL a full inventory anywhere without having to port back is a MASSIVE convenience you should not easily overlook.

Also it's not really a waste in the long run it's a good investment.

I have a char stuck in IC that has probably lost out on 20-50k of items on the floor just because of a full inventory RIP

I have both and it's not worth $25 or $39 each regardless. Now their services being limited vs the description in another big problem but now with housing, I see that descriptions are intentionally left off to get ppl to buy

It's time ppl stand together vs saying you should've searched the Internet.

Nothing important is left out. It tells you EXACTLY what she does. The people assuming she had other functions... lol. You conspiracy types are a barrel of laughs.

@notimetocare

No it doesn't tell you exactly anything.
If it did this post and so many others wouldn't exist.

There is no conspiracy types here....it's reality. The product label misleads the customer just like the banker, just like the houses

Yes it does. You are all complaining because it doesn't say what she does not do

@notimetocare
The description conveys it as a merchant and that she offers merchant services.

100% of all merchant, buy items, sale items and repair

This merchant only buys items. The description doesn't say she only buys items

ArchMikem · February 2017

I once bought several Crown Mimic Stones, thinking I could use them to craft pieces of ANY Motif style in the game without having learned them. Always learning the truth the hard way.

Cpt_Teemo · February 2017

Yeah I really wish they would allow us 1 refund a month to whatever purchase we made with crowns for the crowns back

tunepunk · February 2017

To put it simple. Why is it so hard for them to add a few simple words like "does not provide repairs" to the description? It's a simple job they can do on their coffee break, and add to the next update.

1. It will avoid confusion, on what's included.
2. They will save time on less support tickets, and refund requests.
3. People don't need to rant about it.
4. People can take informed decisions on weather they find it's still worth to spend 5000 crowns on.

What's bad about being clear and precise?

Updating to original post with this.

POps75p · February 2017

Dracindo wrote: »

Honestly, I wouldn't ever buy the merchant assistant. After carefully exploring the game and going through the quests, it only takes me 1 or 2 minutes to get to one, when I need one. When you count up all those minutes, then yeah, I'd have lost hours and eventually days, going back and forth, but there are more usefull things I can spend €35 on.

The price of these assistants should be cut in half and function like a normal banker/merchant, maybe even better.

lol, good luck in trying to get money back (EVEN DUPS PURCHASED BY ACCIDENT FOR CROWN CREDITS) from the crown Store. It's never happen..........

Your SOL....LOL

Oreyn_Bearclaw · February 2017

It was pretty clear when these first released in the patch notes that they had nothing to sell and would not repair, but I suppose expecting everyone to read those is not realistic.

They will never make them repair because they want to sell crown repair kits.

bulbousb16_ESO · February 2017

Ojustaboo wrote: »

When a banker and a merchant are advertised in the store, common sense says most people will expect them to behave like your own personal version of the in game ones.

This is true. Most people lack common sense and do not read descriptions or instructions. If the description that told you the merchant would buy your items led people to believe that the merchant would also sell and repair items, then it really doesn't matter what you put in the description as some people won't pay attention anyway.

Not reading instructions for something isn't an indication of intelligence or competence - quite the opposite. If I bought a new toaster, the first thing I would do is read the instructions.

notimetocare · February 2017

NewBlacksmurf wrote: »

notimetocare wrote: »

NewBlacksmurf wrote: »

notimetocare wrote: »

NewBlacksmurf wrote: »

Duiwel wrote: »

They have been out for a year already, research your product before purchasing OP.

While it would be convenient for all of that, I must add that being able to SELL a full inventory anywhere without having to port back is a MASSIVE convenience you should not easily overlook.

Also it's not really a waste in the long run it's a good investment.

I have a char stuck in IC that has probably lost out on 20-50k of items on the floor just because of a full inventory RIP

I have both and it's not worth $25 or $39 each regardless. Now their services being limited vs the description in another big problem but now with housing, I see that descriptions are intentionally left off to get ppl to buy

It's time ppl stand together vs saying you should've searched the Internet.

Nothing important is left out. It tells you EXACTLY what she does. The people assuming she had other functions... lol. You conspiracy types are a barrel of laughs.

@notimetocare

No it doesn't tell you exactly anything.
If it did this post and so many others wouldn't exist.

There is no conspiracy types here....it's reality. The product label misleads the customer just like the banker, just like the houses

Yes it does. You are all complaining because it doesn't say what she does not do

@notimetocare
The description conveys it as a merchant and that she offers merchant services.

100% of all merchant, buy items, sale items and repair

This merchant only buys items. The description doesn't say she only buys items

@NewBlacksmurf

"NUZHIMEH THE MERCHANT
5,000

This alert merchant is on hand whenever she's needed, and will buy anything you or your group offer her. She won't come to Cyrodiil, though—war is bad for business.

When summoned, her services can be used by you and your groupmates."

http://www.elderscrollsonline.com/en-us/crownstore/upgrades

Guess u cant read

Cpt_Teemo · February 2017

Yeah the description doesn't say anything about the extra "Services" she only performs one "Service" which is pretty dumb imo, also for the banker as well.

They should really let us refund this purchase for those that don't want it anymore tbh, to give a courtesy movement for not having detailed information about this

Duiwel · February 2017

failkiwib16_ESO wrote: »

@Duiwel it can not be used in Cyrodiil, Imperial City is located inside Cyrodiil. You can not use your merchant or banker there

@failkiwib16_ESO lol? Thanks mate, then I feel less guilty for not buying it. Funny I noticed you also cannot port out of IC anymore ( use to be able to )

dodgehopper_ESO · February 2017

It definitely could be better. The other thing I do not like about the merchant or the banker is that you are stuck with one skin. You have to either have a Dunmer lackey or a redguard lackey. What if I want a mudcrab, daedric butler, or scamp? What about an Imperial or an Argonian. The lack of choice really is a big part of the problem. I'd also like to see it have a lot more functionality when planted in housing, in order to actually make housing a little bit more useful.

Reco · February 2017

Agree, pretty useless, scam.

And why they don't put the cons in the tooltip? Well, muahaha, coz we wants your money, bro!