Eso gold Dlc and mount support

Ctrl224 · January 2017

Hello all, so I bought eso gold on the 4th January and Long story short after several tickets and 2 weeks I still don't have the content on my account, unfortunately haven't received any updates from support team on their progress fixing the issue either, anyone have any advice they could share? Current Ticket is 170117-001503 cheers in advance!

JasonSilverSpring · January 2017

Did you already own the game and then bought the gold edition? If so I think the new purchase would require a new account. The gold edition is not meant as a way to upgrade to get DLC.

If you bought original game and gold edition,did you buy either from Steam or directly from Zenimax?

Edit: Also please state if for PC, Xbox or ps4. And what have you tried that leads you to believe you do not have the content?

Ctrl224 · January 2017

So the game was bought on pc, attached is the current status of the account that shows i have gold, i can't access any of the dlc ingame, when i try to access say the thieves guild quest it tells me where i can purchase it and won't let me start the quest. No this is my first time playing eso so i made an account and redeemed the code on it right away. Code was bought from Instantgaming

alucarder · January 2017

exact same problem i my ticket is 170106-004017 and i posted mine 6 january also pc gold version first account

alucarder · January 2017

@ZOS_GinaBruno @ZOS_JessicaFolsom can you guys help us? i have seen people seeking your help with similar problems in forum

JasonSilverSpring · January 2017

That is strange. Did you even get the crowns that come with the game purchase? I think you should get at least 500.

@ZOS_DaryaK can you assist?

Ctrl224 · January 2017

I got 500 but not sure if that's for gold or making a new account

alucarder · January 2017

same i also got 500 crown points but no access to dlc

ZOS_DaryaK · January 2017

Hey guys, after you've logged out of the game and log back in, do you still see you're missing the Gold Edition entitlements? Please let me know either way as this issue was believed to have been resolved yesterday.

Ctrl224 · January 2017

Hiya, so i just logged in, logged out and logged back in again, still missing the gold content

Ctrl224 · January 2017

just taken these to show the issue

alucarder · January 2017

same here still no dlc

JaviMc · January 2017

Help...

Ctrl224 · January 2017

@ZOS_DaryaK tried as you suggested, still hasn't worked

Lightforger68 · January 2017

I am in the same boat as well. I have filed multiple support tickets but no response. I hope they resolve this soon. Any other suggestions would be welcome.

kontroll · January 2017

I have applied for a job in the support department, as I wholeheartedly believe this is the fastest way to get this resolved.

Ctrl224 · January 2017

Resolved for me, ty

Lightforger68 · January 2017

Just wanted to post a follow up. My account just got fixed today. It looks like they put a new key on my account that unlocked the gold content for me.

Thank you to support for doing this for me and helping me out. Here is the message they sent me:

Hello,

Thank you for contacting The Elder Scrolls Online Team. I am sorry for the delay in following up with you. We have added the Gold Edition entitlements to your account, so they should be available the next time you log in.

If you continue to have any issues, please feel free to let us know.

Best Regards,

Brad - Escalations
The Elder Scrolls Online Team

alucarder · January 2017

got my problem fixed 23 jan after 17 days of my ticket