In crypt of hearts and lag is so bad cannot even rez myself after a full wipe. Everyone in group experienced the same lag. Also it is not appreciated when support just passes the buck and blames PSN.


Subject
Customer Service Ticket

Response By (01/17/2017 04:45 PM)
Greetings,

Thank you for contacting The Elder Scrolls Online Team!

We sincerely appreciate that you have taken the time to provide your feedback and we are always working to improve your gameplay experience. We have passed your concerns on to the relevant team.

Please note that if you are playing on PC/Mac platform, you can always submit feedback directly to the Developers by typing /feedback into your chat box. You will not receive a reply to this but rest assured that it is extremely helpful to the Dev Team.

Kind Regards,
The Elder Scrolls Online Team
Customer By (Bryan Haas) (01/17/2017 04:43 PM)
I am connecting via a Lan, I have been using a static IP on my console for some time I also tried using a different IP address as well. I notice you are listing the google DNS I have tried those as well as the Open DNS DNS servers and same result. Also I have heard the same complaints from those on XBOX and PC. So it is doubtful this is on the end of Sony, if you check your forums you can see the many complaints on all the platforms.

On Tue, Jan 17, 2017 at 1:34 PM, ESO English Support <> wrote:




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Sometimes the simplest answer is the correct one unless you are a moron then it becomes much more complicated.
Response By () (01/17/2017 02:34 PM)
Hey there Bryan,

Thank you for contacting The Elder Scrolls Online support team. My name is , and it's my pleasure to be working with you today. As an avid gamer myself, I know how irritating and stressful these kinds of problems can be.

I understand that you're having some major lag issues while playing - how frustrating! I know how difficult it can be to try to complete an Arena when you're lagging badly. I've included some troubleshooting steps below that should help your connection issues:

•Turn off the router for 10 minutes and restart the console.
•Make sure there is no maintenance on the PlayStation Network. You can check the current PSN status here.
•Make sure the most recent system and game updates are installed.
•If using a wireless connection, switch to a wired connection to the router.

You are also encouraged to try changing the DNS settings on the console manually. To do so, you can follow these steps:

1.Go to Settings.
2.Got to Network.
3.Select Set up internet connection.
4.Select Wifi or Lan depending on the connection needed.
5.Select Custom.
6.Set the IP Address Settings to Automatic.
7.Set the DHCP Host Name to Do Not Specify.
8.Set the DNS Settings to Manual.

1.Primary DNS 8.8.8.8
2.Secondary DNS 8.8.4.4

9.Set the MTU Settings to Automatic.
10.Set the Proxy Server to None.


If the above does not help, please see the PlayStation Network Connectivity article here for further troubleshooting.

Please let me know in a reply mail if the above steps helped resolve your issue at all! I'm eager to read it, and hopefully knock this problem out, for good!

Kind Regards,
Gage
The Elder Scrolls Online Team
Customer By () (01/17/2017 10:33 AM)
Those are not the problem, every player I run into in PVE areas has the same problem. I even encounter it in Maelsrom Arena a solo area. Group dungeons are unplayable.

On Mon, Jan 16, 2017 at 10:27 PM, ESO English Support <> wrote:




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Sometimes the simplest answer is the correct one unless you are a moron then it becomes much more complicated.
Auto-Response By (Administrator) (01/16/2017 11:27 PM)
Greetings,

Thank you for contacting The Elder Scrolls Online team.

We are aware that there are server responsiveness problems that can result when too many players fight in one area.

We recommend that you try the following troubleshooting steps, which should help resolve some lag issues on the Playstation 4:

• Ensure that the latest PS4 system update has been installed.
• Clear the system cache by fully powering down the console for 10 seconds and then restarting it.

If the problem persists, contact PlayStation support for further troubleshooting here:

• SCEA: https://support.us.playstation.com/app/contact_options/
• SCEE: https://www.playstation.com/en-gb/get-help/contact-us/

We recommend that you keep an eye on our latest patch notes for information on our most recent bug fixes. You can find all the latest patch notes here: http://www.elderscrollsonline.com/en-us/news/category/patch-notes .

We greatly appreciate your continued interest and support!

Kind regards,
The Elder Scrolls Online team


Customer By (Bryan Haas) (01/16/2017 11:27 PM)
The lag is making the game unplayable.
We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!

Question Reference # 170116-003836
• Date Created: 01/16/2017 11:27 PM
• Date Last Updated: 01/17/2017 04:45 PM
• Status: Solved