ZOS_CoriJ wrote: »

Account issues cannot be addressed from the forums. You need to speak with a customer support agent who can provide a secure experience in addressing account status and changes. If you are having trouble creating a ticket please click Login and select "Compromised Account" access for your access issue. Before you contact make sure you've done these steps in advance. Telling Support that these steps are completed can speed up the process.

ZOS_CoriJ wrote: »

LegendaryTarrtarus_ESO wrote: »

That's fine and dandy until your system locks people out of the Customer Support system. You literally CANNOT log into Customer Support without the Access Code. You get this error message:
"You’ve logged into the Elderscrollsonline.com support experience from a new device or browser. For your security, we’ve sent a special access code to your registered email address."

Your support structure seems to be incredibly disjointed and unorganized.

As mentioned, please go to the log in screen and select Compromised Account. This does not require an access code.