Architecture wrote: »@ZOS_CoriJ HELP -- please read!
I have a similar issue. I have 45 days remaining (in my 180-day Plus membership as shown on ElderScrollsOnline.com) -- I decided to add The Elder Scrolls Online: Plus 30 Days to my subscription through Steam interface and now it says canceled, and that I only have 30 days remaining now. I already paid for a subscription (that had 45 days remaining), I purchased 30 more days for the same account and it does not show remaining days as 45 days + 30 days (equal to 75 days remaining in the subscription).
My Help Ticket is # 161215-001508
LucidxNightmare wrote: »Architecture wrote: »@ZOS_CoriJ HELP -- please read!
I have a similar issue. I have 45 days remaining (in my 180-day Plus membership as shown on ElderScrollsOnline.com) -- I decided to add The Elder Scrolls Online: Plus 30 Days to my subscription through Steam interface and now it says canceled, and that I only have 30 days remaining now. I already paid for a subscription (that had 45 days remaining), I purchased 30 more days for the same account and it does not show remaining days as 45 days + 30 days (equal to 75 days remaining in the subscription).
My Help Ticket is # 161215-001508
I put a ticket in and they told me to contact steam support since steam is the one that applies the membership. My old membership bought from eso website was still active so it didn't cancel but the steam one might have been applied and is running concurrently with the eso bought one.
You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.
Architecture wrote: »LucidxNightmare wrote: »Architecture wrote: »@ZOS_CoriJ HELP -- please read!
I have a similar issue. I have 45 days remaining (in my 180-day Plus membership as shown on ElderScrollsOnline.com) -- I decided to add The Elder Scrolls Online: Plus 30 Days to my subscription through Steam interface and now it says canceled, and that I only have 30 days remaining now. I already paid for a subscription (that had 45 days remaining), I purchased 30 more days for the same account and it does not show remaining days as 45 days + 30 days (equal to 75 days remaining in the subscription).
My Help Ticket is # 161215-001508
I put a ticket in and they told me to contact steam support since steam is the one that applies the membership. My old membership bought from eso website was still active so it didn't cancel but the steam one might have been applied and is running concurrently with the eso bought one.
It says mine "canceled" on the ESO site immediately after the Steam purchase was successful. In Steam it says my sub expires in 30 days, even tho I had 45 days remaining on ESO site (prior to it unknowingly "canceling" my 180-day subscription on the ESO side upon Steam transaction).