Actually yes. I was on a software and system testing team for quite a few years and I know that there is a high probability that you know less than you like me to think.
That being said....I really liked how Trion handled patch days in the early days of Rift. The constant communication was appreciated.
. Yes, crap does happen and it needs to be fixed. But there is NO reason for this much downtime
.
You realize that's a contradiction?
I'm not complaining about ZOS. I understand what it takes to keep something like this running bug free, hardware fail free, DDOS attack free, and on and on.
You arent just dealing with plugging in and playing. You are dealing with keeping people's information secure. You are dealing with a fine line of modding and being able to hack the game. This isnt your usual MMO where the game company controls 100% of what's going on here. You have no clue of what it takes to deal with this business. That's right, I said business. Which totally blows your *if they cared about it* argument. You just want to be whining to take out your frustration at not being able to play. Grow up Jr.
We don't have to understand why, this is not our business, we just complain as the other MMO can do it so why they can't? So we complain about their service, that is a mess.
Just for comparison, on GW1 not the 2 you can play when they do a patch, mostly 500mb. When the update is finish (during your play) you receive a message asking to restart your client to download the patch...
So we are complaining that they don't put the effort to do it like the rest of the other MMO, this is just a customer reaction, the rest of complication of coding and gap they have, well this is not our business.
Dont have to understand why? Really? Well, with all of the complaining, ZOS is telling people who aren't close to finishing something to pick it up so they dont lose customers. And the Ironic part of that is that those people complaining are so addicted to the game that unless they couldnt actually play the game at all, they would continue to play the game, bugs, lag, flat out broken things and all. How do I know this? I watched DDO, probably the best DND MMO ever, turn into a sloppy mess that isnt even as interesting as tetris. And I played it for 7 years and spent thousands on it.
Let them do what they need to do to fix it and dont complain so much. ESPECIALLY if you cant do it.