Requesting to have characters deleted via support

Ulfberht · December 2016

I am new to the game. I've been making characters and deleting them to try and figure out what I want to play using various race and class combinations. I have 8 slots full and am not able to delete characters at this time because of the timer so therefore I am not able to create any characters..

I have sent a ticket into support asking for them to delete 4 of my characters and I gave them specific names. That was 3 days ago and I keep getting the following response :

Greetings again,
We apologize that we still have not been able to assist you with your issue and appreciate your continued patience.
If you have not been able to find a resolution to your issue, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team

I've gotten the above exact same response now 3 times in a row with no explanation or help. Are they not able to help? Are they actually reading my ticket? Do they not comprehend what it is that I am asking them to do? I am not sure what the problem is but it is getting frustrating.

My ticket information is as follows:

Question Reference # 161205-002721
Date Created: 12/05/2016 05:30 PM
Date Last Updated: 12/08/2016 06:01 PM

wayfarerx · December 2016

You have to reply to the automated support emails over and over to get a human, it sucks we know. However...
The delete limit is there for a reason and you are unlikely to get help from CS. Play any of your current eight builds for one day and you'll have another delete available on your account.

BlackSparrow · December 2016

To add to what wayfarerx said, instead of creating and deleting so many characters, you may find it more beneficial to do some theory-crafting before you roll up the next one. Race choice does not make a huge difference unless you're extremely competitive in pvp, since races only come with four passives each. (And if that does matter, take a look on the wiki at what each race does instead of figuring it out the hard way: http://elderscrollsonline.wiki.fextralife.com/Racial+Skills )

Also, if you're creating and deleting characters so fast that you're running into problems with the delete time... how long have you been playing each character? Because you really don't know whether a build will work until after level 20 or so, when the mid-tier skills start unlocking on both weapon sets, and I find it hard to believe you would have played so many characters up that far in so short a time.

So while this game is about customizability and playing it the way you want... maybe go actually play it for a little while before you decide what you think the "perfect" build for you is. Because chances are, until you know the game? You'll be wrong anyway.

Ulfberht · December 2016

Thank you for the information and the advise you two.

I'm not so much trying to do any builds or whatever right now. I don't even know what that is to be honest. My highest level character is only level 8. I am trying to find the perfect combination for my characters as far as race, class and names go. I have two (maybe three) characters that I am set on keeping right now and have been playing them while waiting to delete the other 5/6.

For example, I made a Breton nightblade but want to delete him and make a dark elf nightblade instead. On another character I created I accidentally forgot to change his height during creation and it was set at the shortest setting. I want to delete him and recreate him to adjust his height. Those are just two examples.

It's just my own personal preferences and little tweaks that I have been playing around with over the last week or so. I do this in every MMO that I play until I get the "right" feel for my characters and this is the first time I've had an issue with deleting characters in a game.

Just curious, why is there a timer to delete characters as hinted at above in the first response?

Enodoc · December 2016

bailey723 wrote: »

Just curious, why is there a timer to delete characters as hinted at above in the first response?

This is to prevent Gold sellers from using a create/farm/delete cycle, in which they create a character, run it on a specific high-return farming route, bank the profits, delete the character, and repeat.

Ulfberht · December 2016

Enodoc wrote: »

bailey723 wrote: »

Just curious, why is there a timer to delete characters as hinted at above in the first response?

This is to prevent Gold sellers from using a create/farm/delete cycle, in which they create a character, run it on a specific high-return farming route, bank the profits, delete the character, and repeat.

Thanks for the response. That makes sense to me. Gold sellers/spammers were/are very bad over in Age of Conan and SWTOR. That can be very annoying. I never saw much of them over in EverQuest I & II though, where I played for 11+ years. Thinking back to that I wonder how they managed to keep them at bay?

Flynch · December 2016

Not sure if this is viable as i've never tried it before, but you may find it useful to create template characters on the PTS then recreate them on the live server?