Maintenance for the week of October 13:
• PC/Mac: No maintenance – October 13
• NA megaservers for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• EU megaservers for maintenance – October 15, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
• ESO Store and Account System for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• https://forums.elderscrollsonline.com/en/discussion/683901
I don't think that this post is fair Zos do communicate with plenty of people through threads. They also take into account things that are said in threads even though they don't always reply. If you have a serious issue with the game try twitter, it's not hard to set up an account and if it's serious enough they'll respond very quickly.