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https://forums.elderscrollsonline.com/en/discussion/691699/
· [COMPLETE] EU megaservers for maintenance – April 27, 2:00 UTC (April 26, 10:00PM EDT) - April 27, 16:00 UTC (12:00PM EDT)
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https://forums.elderscrollsonline.com/en/discussion/691699/
Need Help Changing Email Associated with ESO Account
Bain
Soul Shriven
Hello,
I've been trying to get back into the game for three days now, but have run into an issue with the security code being sent to mye mail. What is odd is that I had no problems viewing the first email I received to log in on the website and download the game client, but the second email(and third from last night) came up as "null". I understand that the HTML is being blocked but my ISP does not have any options about enabling or disabling HTML display, so my only solution seems to be to migrate to my gmail account or something similar. This is where I run into my current issue:
I cannot sign into the support website. The log in function is simply greyed out and doesn't work, and the sign up function redirects me back to the main website logged into my account in an infinite loop. I searched around for a bit and tried to open a support ticket under the "suspended/compromised account" section, but I saw no confirmation that the ticket was actually opened when I submit that one either.
Anyone from ZOS able to help me out here?
Edited by Bain on November 9, 2016 7:58PM I've been trying to get back into the game for three days now, but have run into an issue with the security code being sent to mye mail. What is odd is that I had no problems viewing the first email I received to log in on the website and download the game client, but the second email(and third from last night) came up as "null". I understand that the HTML is being blocked but my ISP does not have any options about enabling or disabling HTML display, so my only solution seems to be to migrate to my gmail account or something similar. This is where I run into my current issue:
I cannot sign into the support website. The log in function is simply greyed out and doesn't work, and the sign up function redirects me back to the main website logged into my account in an infinite loop. I searched around for a bit and tried to open a support ticket under the "suspended/compromised account" section, but I saw no confirmation that the ticket was actually opened when I submit that one either.
Anyone from ZOS able to help me out here?
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BainSoul ShrivenI was able to open a ticket through the suspended/compromised account(# 161107-000281) but I still need to change my email and the automated response does not seem to be very promising. Is there any way a member of support could look into my ticket again?0
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BainSoul ShrivenSo my response to the ticket went through telling them I still needed assistance... I've now received two responses that ignored my actual message:
Response By (Ricky) (11/07/2016 09:44 PM)
Greetings,
Thank you for contacting The Elder Scrolls Online team. Due to high ticket volume, we apologize for how long it has taken us to get back to you, and appreciate your patience.
If your issue has not been resolved, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team
and now:
Response By (Chet) (11/09/2016 01:45 PM)
Greetings again,
We apologize that we still have not been able to assist you with your issue and appreciate your continued patience.
If you have not been able to find a resolution to your issue, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team
These are both in response to the same ticket where I ask for my email to be changed. That is a bit absurd.1 -
Ito27Soul Shriven
I have also had a similar issue with my account.
Whenever I reply I get a message within a few minutes telling me to update my contact info with a link to my profile which doesn't actually do anything, so i have been being spammed with these messages the last few days. It could be because my e-mail can be two different addresses (numbers @ email & words @ email).
It would be nice to actually have someone acknowledge my help request (#161107-002297)0