So your payment system kept saying incorrect address when I tried to renew my ESO Plus . Turns out 7 attempted transactions later. It did make it to my bank and a hold is place on my money for all the transactions .So out $100+ and I do not have ESO plus and when trying to resolve this through your "support " getting sick of tired of getting the notification.
"Greetings again,
We apologize that we still have not been able to assist you with your issue and appreciate your continued patience.
If you have not been able to find a resolution to your issue, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team
Now I know the flames will come why try 7 times. Because typically when it comes up wrong address . Means the system could not complete the transaction . The bank refused it due to " incorrect address". This is a business card that has a physical location but different mailing and i do have a lot of security on this system . Sure maybe let's try both maybe because the first time I put it all lowercase. Or left out the PMB out different browsers perhaps. It is telling me that it could not complete the transaction right. WOW I WAS WORNG for trusting what was said.
It is clear your system did bill me for $100+. Why am i still sitting here with out at the very least a week of ESO Plus while we wait for your system to not send the code to say complete the transaction then for the bank to release the funds back into my account. Instead I am out 100 and no ESO and scarred to give you another card to rack up another 100 bill on.
I got one real person once three days later saying. Yes i see our system billed you . But we are not going to complete the transaction because our system said wrong address. Once it clears on our end and your bank 7 -14 business days ( Basically max the time out period that my bank set aside my money for you ) your bank will make those funds available again . And now the automated reply.
I hope this is seen and maybe forces you to fix your system , and dare I hope someone at ZeniMax might help me out .
I am asking for help from my fellow gamers for help by keeping this post alive until it is resolved . If they are doing this to me others must be out there .