Downtime....inexcusable

ronrobaina · October 2016

OMG there is no mention about the health bars not going down issue in the patch notes.....

jedtb16_ESO · October 2016

well, the patch is done. shouldn't be too long now.

Titansteele · October 2016

human151 wrote: »

Titansteele wrote: »

human151 wrote: »

Mickey_Ox wrote: »

Get a new job with more sociable hours maybe??

I get paid %10 more for working nights and dont have to deal with office politics. plus, more freedom at night. WHen its not busy, I bring my laptop to work and play ESO, or wath netflix of whatever.

I manage 4 shift teams and if things were quiet enough to play ESO on shift then it would be time to make some cuts!

Snip Snip

lol.considering I work alone, not much room for cuts. Unless there is a scheduled change for that night, the night technician is only there for emergency break/fix.

btw, you sound like a total dck.

*edited*

I fell into the trap of biting back and breaking the T&C`s of the forum so I edited it. My bad

Objectively you may think what you want of me, I care not a jot. Your a teir one tech moaning about design solutions, when you get yourself out of the dungeon and into the architects role then come back and fill this in. I could list 50 valid reasons why your solution may not work. Some would be a result of legacy debt, others would be design choices built on the back of a lack of knowledge or experience and others may simply be cost restricted calls made way back in alpha or earlier.

Either way enjoy nights little troll.

merovignub17_ESO · October 2016

This helps explain why zone chat is so toxic.

Blutengel · October 2016

Down times will always affect somebody somewhere. Just embrace it and do something else in the meantime. Personally it makes me happy to see down time because it means ZOS is actively working on the game.

Danksta · October 2016

They should definitely set the maintenance schedule around the OP's schedule.

nimander99 · October 2016

Yeah, I was on last night playing when the servers went down... So what? Get over it. Or don't.

Siphoneer · October 2016

AzraelKrieg wrote: »

Siphoneer wrote: »

AzraelKrieg wrote: »

Oh look. Another "woe is me, maintenance is during my gaming time/day off" topic. Get over yourself. I finished work for the day a few hours ago, got a little time to log in, check mail, craft for a guild mate and logged off. I knew maintenance was coming, and I accept it. I don't come on here and complain because of entitlement. I do something else. I just let the launcher sit in the background while do something else like watch some stuff that I've been mean to watch or play another game. So seriously, get off your high horse. I want to be playing right now, I know I can't but I don't complain.

Lol you're probably American

No, I'm Australian.

So you're usually asleep when theres maintenance

Sigtric · October 2016

MMO standard maintenance procedure.

MMO player standard boohoo protocol.

Palidon · October 2016

I understand that maintenance is an important part of any online game. But, ZOS does in my opinion have a lot of game down time for maintenance and the maintenance rarely solves any of the major issues that have been reported time and time again since ESO's implementation.

What I really don't like is when ZOS does what they are doing this week. Monday Oct 10th they were down at 4am EST for patch maintenance. Tomorrow Oct 11 they will go down again at 6am EST for system maintenance. Why not just do both on the same day? But we are dealing with ZOS so whatever.

Mojmir · October 2016

Must be there.weekly office poker night,lol

FLuFFyxMuFFiN · October 2016

human151 wrote: »

AzraelKrieg wrote: »

Oh look. Another "woe is me, maintenance is during my gaming time/day off" topic. Get over yourself. I finished work for the day a few hours ago, got a little time to log in, check mail, craft for a guild mate and logged off. I knew maintenance was coming, and I accept it. I don't come on here and complain because of entitlement. I do something else. I just let the launcher sit in the background while do something else like watch some stuff that I've been mean to watch or play another game. So seriously, get off your high horse. I want to be playing right now, I know I can't but I don't complain.

So youre putting down customers who are not happy with being inconvenienced by a company they are giving money to for a service or product? I subbed for over a year to this game and regularly buy stuff out of the crown store. I am a customer.

Are you telling me I dont have a right to be upset that I cannot use the product I paid for and continue to pay for?

Sure you have the right to complain but you also agreed to the ToS which states they can take the servers offline whenever they please with or without notification.

AzraelKrieg · October 2016

Palidon wrote: »

I understand that maintenance is an important part of any online game. But, ZOS does in my opinion have a lot of game down time for maintenance and the maintenance rarely solves any of the major issues that have been reported time and time again since ESO's implementation.

What I really don't like is when ZOS does what they are doing this week. Monday Oct 10th they were down at 4am EST for patch maintenance. Tomorrow Oct 11 they will go down again at 6am EST for system maintenance. Why not just do both on the same day? But we are dealing with ZOS so whatever.

The reason is because the fix they are putting in for Oct 11 wasn't part of the main patch. It was a fix that was still being tested. Would you really want an untested fix implemented?

LadyLethalla · October 2016

My 2 cents...

I've only read 2 pages of this thread but half of you are saying "it's patch maintenance so it's okay, deal with it".
For us suckers on console, we are NOT getting weekly or fortnightly patches, yet we still get downtime. Okay, maybe they're hot fixing certain bugs, but I certainly haven't noticed any 'tweaks'. I still get the odd random load screen. Sometimes I get kicked, then when I try to get back in it tells me "this account is already logged in". The last actual patch (for SOTH) fixed an awful lot of problems I was having, for which I'm grateful, but there's been no patch since then.

If your bank's website and all of its related electronic-ware such as ATMs and EFT terminals, or something like Netflix went down on a regular basis for up to 8 hours you'd be screaming, I guarantee it.

I think we can all agree that more transparency from ZoS would be appreciated if nothing else; just saying it's "mandatory maintenance" means nothing. Every scheduled maintenance is ALWAYS during my prime play time - I accept that, but I feel I have a right to complain about it, even if it's just to my husband. No one likes being inconvenienced.

LadyLethalla · October 2016

Siphoneer wrote: »

AzraelKrieg wrote: »

No, I'm Australian.

So you're usually asleep when theres maintenance

For us in Australia (east coast, Daylight Savings time) the "regular" (2 hour) maintenance starts at 9pm... for the longer maintenances it's generally 5pm.

ArchMikem · October 2016

human151 wrote: »

BFT88 wrote: »

Another thread about inconvenient downtimes. Come on people ZOS has been doing this for almost 2 years lol.

so that means we should just blindly accept it? Its still BS, whether its 2 years in or 20.

You think the planet shares the same timezone? Whenever the maintenance times get moved SOMEONE is going to be affected by it. Besides we're a bit forced to accept it seeing as it's not our game, it's Zenimax's, and if we want to continue partaking in it, we have to deal with certain things.

Vrath · October 2016

Titansteele wrote: »

human151 wrote: »

Titansteele wrote: »

human151 wrote: »

Mickey_Ox wrote: »

Get a new job with more sociable hours maybe??

I get paid %10 more for working nights and dont have to deal with office politics. plus, more freedom at night. WHen its not busy, I bring my laptop to work and play ESO, or wath netflix of whatever.

I manage 4 shift teams and if things were quiet enough to play ESO on shift then it would be time to make some cuts!

Snip Snip

lol.considering I work alone, not much room for cuts. Unless there is a scheduled change for that night, the night technician is only there for emergency break/fix.

btw, you sound like a total dck.

*edited*

I fell into the trap of biting back and breaking the T&C`s of the forum so I edited it. My bad

Objectively you may think what you want of me, I care not a jot. Your a teir one tech moaning about design solutions, when you get yourself out of the dungeon and into the architects role then come back and fill this in. I could list 50 valid reasons why your solution may not work. Some would be a result of legacy debt, others would be design choices built on the back of a lack of knowledge or experience and others may simply be cost restricted calls made way back in alpha or earlier.

Either way enjoy nights little troll.

This is exactly, it is like the CS major spouting off like they understand the DB architecture and how major updates are down when all they have done is a SELECT * FROM Documents

human151 · October 2016

so.....another 5 hour maintenance today. What kind of Moronic MMO has mainteance two days in a row? WHat, instead of 5 hours today, its going to be 10?

Other MMOs Ive played have a 1 hour DT every day and stick to their schedule. What, ZOS are arrogant enough to think they can inconvenience their customers whenever they want?

THere are many MMOs out there so guess I'll be going back to SWTOR or EVE or maybe I'll find something new. ESO is never getting another cent from me.

And before people rush in to defend ZOS as if your own honor has been wounded, Yeah ZOS is a business and they can do what ever the heck they want. THat said, I am a customer and I can take my money where ever I want.

jimijac0me · October 2016

I know it's always an inconvenience to someone but to give you some perspective, last week us Aussies lost 2 nights between 4pm -12pm and this week is the same, Monday and now Tuesday nights for us.

Our guild doesn't run any events on Monday nights for this reason but it is tough to lose 2 prime-time nights.

Probably less important if you aren't trying to be competitive but we strive to be competitive in PvP which means we need to run guild trial, pledge and vDSA nights along with enjoying what we play the game for - PvP. Losing 2 week nights really makes this difficult and as has been mentioned earlier, this isn't the first week this has happened in very recent times.

We are just as entitled to complain as anyone that loses 2 prime time nights a week to maintenance. I'm not sure on the solution though TBH. 3hrs later everyday would suit Aussies and Kiwis but would still be a problem for others so besides reducing the number of maintenance days what do you do?

craftycarper73 · October 2016

ElBiggus wrote: »

Tabbycat wrote: »

I'm sure ZOS would be absolutely thrilled if you were to design for them for free a workable server system that never has be taken down for maintenance or patches ever.

But (and here is the point I keep trying to make) I don't need to design it -- being able to do this is common industry practice. Still, if they're unsure how it works, here's the basic rundown.
Test the patches on a test server.

Once you're sure it works as intended, push the updates to a deployment server, leaving the production (i.e. live) server running.

Once the update has been pushed, switch the point of entry -- the deployment server now becomes the production server. New users logging on will automatically connect to the updated server, and you can push out a message to users still on the old server that they should log out and back in again when it's convenient (maybe giving a deadline of a couple of hours before forcibly ejecting them).

Once the old server is empty it becomes your deployment server for the next update.

Well look at that. You've pushed out a new update, and the only inconvenience is that some people have had to log out and back in again. No massive downtime or anything. I wonder why nobody thought of that befo... oh, wait, they did. I remember learning about it at college nearly 30 years ago...

Exactly how my mate who is a techy sorts my hobbyist website out, updates software, make sure its running correctly, switches to the latest running version and you as a user dont even know its happened. he has tried to teach me these things over the years, but its confusing to a simpleton like me lol

Sigtric · October 2016

human151 wrote: »

so.....another 5 hour maintenance today. What kind of Moronic MMO has mainteance two days in a row? WHat, instead of 5 hours today, its going to be 10?

Other MMOs Ive played have a 1 hour DT every day and stick to their schedule. What, ZOS are arrogant enough to think they can inconvenience their customers whenever they want?

THere are many MMOs out there so guess I'll be going back to SWTOR or EVE or maybe I'll find something new. ESO is never getting another cent from me.

And before people rush in to defend ZOS as if your own honor has been wounded, Yeah ZOS is a business and they can do what ever the heck they want. THat said, I am a customer and I can take my money where ever I want.

Titansteele · October 2016

human151 wrote: »

so.....another 5 hour maintenance today. What kind of Moronic MMO has mainteance two days in a row? WHat, instead of 5 hours today, its going to be 10?

Other MMOs Ive played have a 1 hour DT every day and stick to their schedule. What, ZOS are arrogant enough to think they can inconvenience their customers whenever they want?

THere are many MMOs out there so guess I'll be going back to SWTOR or EVE or maybe I'll find something new. ESO is never getting another cent from me.

And before people rush in to defend ZOS as if your own honor has been wounded, Yeah ZOS is a business and they can do what ever the heck they want. THat said, I am a customer and I can take my money where ever I want.

Can I have your stuff?

daswahnsinn · October 2016

human151 wrote: »

Bryanonymous wrote: »

This isn't a phone company.

Some businesses do actually close for one or two days a week.

This is not a car.

You are comparing products that have almost nothing in common, and now you have lost ALL credibility with your faulty logic.

When you bought ESO was there any information stating they're closed 5 or more hours every week, one one particular day? Companies do tell you their business hours. Your faulty logic has made you lose all credibility.

I never could understand why some people feel compelled to defend corporations...

This makes me laugh. I remember after closed beta the servers were only up for 5 or so hours a week. People think the complaining is bad now, hahaha. I do see your point though. I use to work night shift, I didn't get 10% I got 40c extra a hr

, and these Monday maintenances have been a burden. I work in a NOC and see maintenances go to *** all the time, hardly ever software but I also don't deal with that end only fiber/cable networks.