Server selection bug NOT fixed (at least for me)

raglau · October 2016

SublimeSparo wrote: »

This is appalling even by Zos standards. I'm expecting the console version to not work at all at this rate

Don't worry, we PC users have been beta testers for console ever since the release!

[Deleted User] · October 2016

The user and all related content has been deleted.

elvenmad · October 2016

Pibbles wrote: »

elvenmad wrote: »

Pibbles wrote: »

elvenmad wrote: »

I agree, I'm sure there are many new players who have characters on NA servers while they think they are playing EU, after all the launcher clearly says they are on EU

Yeah, and ZOS are going to fix the game and people then select EU - but it actually work this time - then wonder where their new chars are!

Maybe that's why they pulled the fix, they realised this impact and did not have comms ready so felt it better to get those comms out to prevent another cockup like that.

Maybe they will tell us one day...

Not only that, but what about new players who think they are on EU and have payed for crown items? like mounts and pets and more are they shared on both servers I read somewhere some items are not. if so this really brings a far bigger issue to the problem

It's a very good point. In that case, it's very likely they have realised this and are working out how to deal with that issue. Basically some refund mechanic would be in order and I guess they don't have that in place cross server etc. They will be right to be wary of badly handling that sort of thing, because they'd get a load of chargebacks and all sorts of other mess to deal with.

On the one hand, the longer they leave it the worse it gets, but on the other, dealing with the technical element without people and process in place will lead to even more pain, now we think about these factors.

I just reverted your awesome fix and logged NA (i play eu ofc) and my new NA character has no mounts ( which I had 4 payed for crown mounts) and no costumes, NOTHING collections is empty.

so that does mean any new players who have characters on NA server yet thought they were on EU, if they payed for any items they will not have them on EU

ettavolt · October 2016

Have anyone tried setting <default>true</default> for EU server in The Elder Scrolls Online\game\client\Platforms.xml?

P.S. Originally this was found by my colleague and I've seen a forum post here too.

elvenmad · October 2016

ettavolt wrote: »

Have anyone tried setting <default>true</default> for EU server in The Elder Scrolls Online\game\client\Platforms.xml?

P.S. Originally this was found by my colleague and I've seen a forum post here too.

yes its here and works perfect every time

https://forums.elderscrollsonline.com/en-GB/discussion/295846/fix-for-eu-server-issue/p1

ldzlcs065 · October 2016

ZOS_GinaBruno wrote: »

We're looking into the current status of the EU realm selection issues and the fixes for it, and will have some answers for you later today.

So where is your answer?

P3ZZL3 · October 2016

I really want to be angry, and I really want to post something sarcastic and non constructive to express my anger.

To be honest, @ZOS_GinaBruno combined with the on-going, non changed issue with the IC Keys, I'm just really disappointed in you guys. Really Really disappointed

sadownik · October 2016

ldzlcs065 wrote: »

ZOS_GinaBruno wrote: »

We're looking into the current status of the EU realm selection issues and the fixes for it, and will have some answers for you later today.

So where is your answer?

Soon...

yeah i know that one is overused but it seems it fits here.

I_killed_Vivec · October 2016

ldzlcs065 wrote: »

ZOS_GinaBruno wrote: »

We're looking into the current status of the EU realm selection issues and the fixes for it, and will have some answers for you later today.

So where is your answer?

Oh come on!

Obviously it's going to be "later today" in NA time!

elvenmad · October 2016

Later today.........LOL

well, it took them 5 days and a 5 hour maintenance to bring the last 'fix' today........which fixed nothing........so
and also many of the other 'fixes' in today's patch also don't work either.

I just CBA to play, it's depressing.............well in fact I cant, my toon i'm leveling atm is in a zone where quest map markers are not working so have no idea where to go, must be really bad for new players.

ZOS_GinaBruno · October 2016

We have a fix in the pipeline that we're going to give one final test tomorrow. If everything looks good, then we'll roll it out to everyone tomorrow afternoon.

Kalinblack · October 2016

Aaaaaaand after a morning updating, doing maintenance and bla bla, nothing change ^^ Fine!

elvenmad · October 2016

FFS another maintenance tomorrow. How longs that one gonna last? and I hope it fixes more than just the launcher

bottleofsyrup · October 2016

Edit: I just noticed the banner up top. Ignore this post.

The_Saint · October 2016

https://forums.elderscrollsonline.com/en/discussion/296650/hotfix-11-10-16-probleme-mit-gruppen-in-cyrodiil-pc-mac

Maintenance ~3hrs...

Some cyro group fix, but not all. Still kicks out of group when offline people are in group...
No! EU server login fix

sadownik · October 2016

The_Saint wrote: »

https://forums.elderscrollsonline.com/en/discussion/296650/hotfix-11-10-16-probleme-mit-gruppen-in-cyrodiil-pc-mac

Maintenance ~3hrs...

Some cyro group fix, but not all. Still kicks out of group when offline people are in group...
No! EU server login fix

ouch...

Mandragora · October 2016

I think, that flag with (NA) is in a wrong place - it is in the starting application, but it should be in that selection of servers, there is no flag - can it load the wrong target then? It could be cosmetic, but it could be a wrong order? I'm no expert, but anyway it shouldn't be there.

altemriel · October 2016

frateanu.luiseb17_ESO wrote: »

Yes , the server issue was not resolved ! (

I'm thinking about how many players from the 7 mil announced by ZOS are visiting the forums.

ZOS , THIS ISSUE WILL MAKE YOU LOOSE MANY PLAYERS BECAUSE THEY CAN'T PLAY ON EU BECAUSE MANY OF THEM DON'T KNOW HOW TO CONNECT TO IT!

English is not my native language.

this!!!

@ZOS_GinaBruno

P3ZZL3 · October 2016

Not sure why it doesn't just check for the Geolocation of the IP you're connecting in on and assign the server that way.

Fully autonomous and easy to implement

raglau · October 2016

P3ZZL3 wrote: »

Not sure why it doesn't just check for the Geolocation of the IP you're connecting in on and assign the server that way.

Fully autonomous and easy to implement

It would need some sort of fallback. For example, while I live in the UK and have a base in mainland EU, I frequently travel to the USA and will now and then play when bored witless in my hotel room. I'll also play in the airline lounge and I only ever connect to public wifi over a VPN, for security reasons. So geolocation enabled services can be useful, but I often need to over-ride them with a practical choice. A common theme in our increasingly mobile world.

SantieClaws · October 2016

This it is quite easy to bypass yes. If you are logging in as an EU player change the settings to the US server. Be sure to click E to accept and go back to the other screen.

Now go in and select the EU server.

This one has found she does not need to wait for the message to change. This is very quick and, though it would be better not to have to do this, this one finds it not too much of a problem.

Yours with paws
Santie Claws

VaniTealeaf · October 2016

Gargath wrote: »

Pibbles wrote: »

We are informed here and help each other, and are reasonably technically savvy in most cases, but we are the tip of the iceberg as most players do not frequent the forums. This really is like me over-hauling my shop, advertising it to all and sundry then leaving the front door locked and not answering the phone. Sure, the devoted customer might peer around the back and knock on the back window, but most people will go elsewhere.

This isn't game launch date, it's some major patch implemented and even those not dedicated players know what they downloaded. By downloading it and the entire game they proved they wanted to play the game. I really doubt that anyone who just downloaded ever 40gigs of data plus few more for the patch quits just because of the temporary problem with login. I'm sure they rather try to find solution on google - if weren't earlier on eso forum - and by doing so they find forum threads and some of these actually become Soul Shriven here .

As for the shop the comparison may not be accurate for the situation. People who already downloaded game put some effort and time and most of them won't give up so easily, at least as I believe. They are not the customers that came to shop with closed doors and went away because no one was inside. They are more like people who already paid for tickets for the movie in cinema, movie is about to start soon but there is suddenly a problem with machine that validates tickets. They must wait for the problem being solved if they want to watch; sure they can start a riot or deal with cinema managers, but they still want to see the movie they paid for and won't just go away because they have tickets which are valid only in this cinema .

I agree. I can't imagine someone not doing just a little effort in looking for answers/fix, if not you can't be all that interested in playing the game anyway

But hehe this is a very accurate description!
And also, the cinema thing has actually happened to me before....and in the end we got to see the movie

(no riot or managers)

Sure this situation is very frustrating, i also havn't been able to log in yet, but................being patient here.

I_killed_Vivec · October 2016

ZOS_GinaBruno wrote: »

We have a fix in the pipeline that we're going to give one final test tomorrow. If everything looks good, then we'll roll it out to everyone tomorrow afternoon.

I take it this won't be happening?

Today's maintenance mentions a hot fix for Cyrodiil grouping but no mention of EU log in...

Elsonso · October 2016

.

I_killed_Vivec wrote: »

ZOS_GinaBruno wrote: »

We have a fix in the pipeline that we're going to give one final test tomorrow. If everything looks good, then we'll roll it out to everyone tomorrow afternoon.

I take it this won't be happening?

Today's maintenance mentions a hot fix for Cyrodiil grouping but no mention of EU log in...

Maybe, if they feel like it, they will release a fix for it in the afternoon (Eastern Time) today.

I_killed_Vivec · October 2016

lordrichter wrote: »

.

I_killed_Vivec wrote: »

ZOS_GinaBruno wrote: »

We have a fix in the pipeline that we're going to give one final test tomorrow. If everything looks good, then we'll roll it out to everyone tomorrow afternoon.

I take it this won't be happening?

Today's maintenance mentions a hot fix for Cyrodiil grouping but no mention of EU log in...

Maybe, if they feel like it, they will release a fix for it in the afternoon (Eastern Time) today.

Obviously I am not an expert on ZoS's code, but I imagine it would necessitate a mod to the launcher... which would affect everyone.

Not sure they will want to do that immediately after three hours of downtime fixing Cyrodiil grouping...

Here's hoping that they do the opposite to yesterday and fix more problems than they said they would, rather than claim to have fixed problems they didn't

Elsonso · October 2016

I_killed_Vivec wrote: »

lordrichter wrote: »

.

I_killed_Vivec wrote: »

ZOS_GinaBruno wrote: »

We have a fix in the pipeline that we're going to give one final test tomorrow. If everything looks good, then we'll roll it out to everyone tomorrow afternoon.

I take it this won't be happening?

Today's maintenance mentions a hot fix for Cyrodiil grouping but no mention of EU log in...

Maybe, if they feel like it, they will release a fix for it in the afternoon (Eastern Time) today.

Obviously I am not an expert on ZoS's code, but I imagine it would necessitate a mod to the launcher... which would affect everyone.

Not sure they will want to do that immediately after three hours of downtime fixing Cyrodiil grouping...

Here's hoping that they do the opposite to yesterday and fix more problems than they said they would, rather than claim to have fixed problems they didn't

If they do it, they will release a new client that we will download. I doubt they need to take the game offline to do it. Hopefully not. They may not even require the updated client to log in, although the launcher will certainly download it first chance it gets.

raglau · October 2016

lordrichter wrote: »

If they do it, they will release a new client that we will download. I doubt they need to take the game offline to do it. Hopefully not. They may not even require the updated client to log in, although the launcher will certainly download it first chance it gets.

It seems that its only two very small text files that need changing, literally a few hundred bytes. These files are read and closed and therefore not subject to file locks. In theory these files can therefore be updated on the fly. However, we don't know how the patching engine works, and knowing how the launcher loves to download the entire game just for the hell of it, I'd not be surprised to see that happen here!

SpAEkus · October 2016

For what it is worth,

This AM hotfix appears to also have some kind of launcher update with it as mine updated and refreshed before stopping to show PLAY.

I don't load the game through launcher though but direct from .exe, PC-NA.

Malmai · October 2016

ZOS_GinaBruno wrote: »

We're looking into the current status of the EU realm selection issues and the fixes for it, and will have some answers for you later today.

Sounds like its gnna take 1 year or something...

Elsonso · October 2016

Pibbles wrote: »

lordrichter wrote: »

If they do it, they will release a new client that we will download. I doubt they need to take the game offline to do it. Hopefully not. They may not even require the updated client to log in, although the launcher will certainly download it first chance it gets.

It's actually only two very small text files that need changing, literally a few hundred bytes. These files are read and closed and therefore not subject to file locks. In theory these files can therefore be updated on the fly. However, we don't know how the patching engine works, and knowing how the launcher loves to download the entire game just for the hell of it, I'd not be surprised to see that happen here!

Yeah, possibly. For my purposes, the "client" is anything installed on the player's computer. I am also unsure of how their distribution system works because I have never bothered to look at it closely.