Maintenance for the week of December 15:
• PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Server selection bug NOT fixed (at least for me)
-
ZOS_GinaBrunoCommunity ManagerWhile we're digging into this, as a temporary workaround you can do the following to log into EU:- Select Live-EU
- Hit Accept
- Select Live
- Hit Accept
- Select Live-EU
- Hit Accept
- Log in
1 -
Loc2262✭✭✭✭✭@ZOS_GinaBruno, it says that you edited my post (the opening one in this thread)... May I know what exactly you changed? I'm not aware that I wrote anything inappropriate.
Please let me know if I did!
Kind regards,
FrankKind regards,
Frank
PC-EU, 12 chars, 900+CP1 -
raglau✭✭✭✭✭ZOS_GinaBruno wrote: »We're looking into the current status of the EU realm selection issues and the fixes for it, and will have some answers for you later today.
As I suggested before, it looks like the Client cannot write on some .ini files and modify the Launcher options, as if it is protected from being over-written.
It should be pretty easy to fix.
It's not that, there are two files that are wrongly coded by ESO, basically permit a bind only to NA. The usersettings.ini file can be, and is, written correctly but because the two config files are hard-coded to only talk to NA, it does not matter, the game simply binds to NA every time and rewrites user settings accordingly.
It took me about 30 mins of investigation on Friday to see this, I then even sent the fix to the ZOS escalations team and got a 'thank you' response. So they have the technical information, they simply need to deploy the fix.
See my fix thread for technical details if you are interested: https://forums.elderscrollsonline.com/en/discussion/295846/fix-for-eu-server-issue#latest
Edited by raglau on October 10, 2016 2:00PM0 -
I_killed_Vivec✭✭✭✭✭
✭✭ZOS_GinaBruno wrote: »We're looking into the current status of the EU realm selection issues and the fixes for it, and will have some answers for you later today.
Is that why the Natch Potes were edited?
I was going to leave a sarcastic comment on another thread about testing the update, but I thought that wouldn't be constructive... turns out that far from being sarcastic, it would have been a helpful reminder
2 -
Elsonso✭✭✭✭✭
✭✭✭✭✭Must be too early in the morning for QA in Maryland.
XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus1 -
Tandor✭✭✭✭✭
✭✭✭✭✭@ZOS_GinaBruno, it says that you edited my post (the opening one in this thread)... May I know what exactly you changed? I'm not aware that I wrote anything inappropriate. Please let me know if I did!
Kind regards,
Frank
I think this is sometimes a display bug that appears in the OP when an official replies to it. It may not be the case that anything was changed at all.0 -
ZOS_GinaBrunoCommunity Manager
You did nothing wrong! That's just a forum bug; when a staff member posts in a thread and selects it to appear on the Dev Tracker, it says we edited the first post (even though we didn't).@ZOS_GinaBruno, it says that you edited my post (the opening one in this thread)... May I know what exactly you changed? I'm not aware that I wrote anything inappropriate. Please let me know if I did!
Kind regards,
Frank
Yep. We adjusted the Overview, and removed the two fixes from the list.I_killed_Vivec wrote: »ZOS_GinaBruno wrote: »We're looking into the current status of the EU realm selection issues and the fixes for it, and will have some answers for you later today.
Is that why the Natch Potes were edited?
I was going to leave a sarcastic comment on another thread about testing the update, but I thought that wouldn't be constructive... turns out that far from being sarcastic, it would have been a helpful reminder0 -
888and888✭✭✭ZOS_GinaBruno wrote: »While we're digging into this, as a temporary workaround you can do the following to log into EU:
- Select Live-EU
- Hit Accept
- Select Live
- Hit Accept
- Select Live-EU
- Hit Accept
- Log in
If that doesn't work, please stand up, jump twice, sit on the floor, stand up, jump on your left foot, jump on your right foot, sit down, try again.6 -
Vildebill✭✭✭✭✭
✭✭Holy moly, since when is it so hard to press live EU, back to live and then back to live EU? This fix took me five seconds to find out myself, and another five seconds to actually do it. Obviously not optimal, but the angry reactions are way out of proportion... Maybe it's time to get some perspective
EU PC1 -
Coatmagic✭✭✭✭✭
✭Once you made the change, did your game client remember that bind forever and need no further intervention from you at any further login?
No idea, honestly. I only have the one writ monkey on NA, so I log in there first then log into EU and spend the rest of my time there. Guess it's not bothering me because I already play on both servers.0 -
Sleep✭✭✭✭I still have to reselect EU every time I log in though it shows Server(Live-EU) on the left at the log in menu.1 -
raglau✭✭✭✭✭Once you made the change, did your game client remember that bind forever and need no further intervention from you at any further login?
No idea, honestly. I only have the one writ monkey on NA, so I log in there first then log into EU and spend the rest of my time there. Guess it's not bothering me because I already play on both servers.
Ok thank you. It might be you aren't exposing the binding memory issue as you naturally switch servers anyway. Core issue is it won't hold the bind.
People here are informed but most people are not on the forums, so they'll login and repeatedly see no chars and either raise a ticket, or simply leave the game because they can't be bothered to invest time in creating and levelling new chars. They may even create new chars in the US (unaware as they are selecting EU) then when ZOS finally do fix it, those chars will vanish and they'll really wonder what the hell is going on!
I'd have thought this is the last thing the game needed after a relaunch with 1T attempting to bring more players together.Edited by raglau on October 10, 2016 2:24PM1 -
anitajoneb17_ESO✭✭✭✭✭
✭✭✭✭✭Lava_Croft wrote: »Seriously...
Yeah... I feel the same. But... it's not Gina's fault and shes the one having to read all our rants so I'll refrain...
It's not like we cannot login at all, but yes, it makes a very unprofessional impression. Especially since the issue does not seem to relate to highly advanced or complex technologies...
4 -
Nochalo✭Well...
Game that is supposed to be one of the greatest MMO's ever. With so sky-high aspirations, and considering some elements - rightfully so(!).
And yet...
Takes them couple of days(!!!!) to fix basic problem which alienates huge part of their playerbase - do you guys realize how many people didn't bother with logging in as it stands? And then it takes couple of hours to apply simple patch fix... And then it doesn't work.
Speechless.
"When there's no knowledge in the tops of towers, check the bottoms of bottles."
"I was a child the first time I saw the wolf in the sky."1 -
maboleth✭✭✭✭✭
✭ZOS_GinaBruno wrote: »While we're digging into this, as a temporary workaround you can do the following to log into EU:- Select Live-EU
- Hit Accept
- Select Live
- Hit Accept
- Select Live-EU
- Hit Accept
- Log in
Gina, that procedure we've been using since U12 was released, every day.3 -
elvenmad✭✭✭✭✭At least this time they did test it...............oh wait!
Edited by elvenmad on October 10, 2016 2:28PM< PC - EU >2 -
Gargath✭✭✭✭✭
✭you realize the number of Players that you lose due to pathetic bug?
Please type the number here.
I'm sure they didn't loose anyone due to login bug. If a player can handle it by few clicks and 20 seconds of awaiting, it's really not enough for quitting the entire game.
I was complaining at first, but after several logins I got used to this "new feature", and even found some new friends on NA server, where I had no reason to go earlier. PC EU (PL): 14 characters. ESO player since 06.08.2015. Farkas finest quote: "Some people don't think I'm smart. Those people get my fist. But you, I like."1 -
silvereyes✭✭✭✭✭
✭✭@ZOS_GinaBruno , the workaround selects the correct server for me now, but I still cannot log in to EU from a new PC. I get the 2 factor authentication prompt, but every time I enter the code from email, I get a generic "An error has occurred" message.
Edited by silvereyes on October 10, 2016 2:32PM[PC/NA] @silvereyes | My Addons on ESOUI.com1 -
Elsonso✭✭✭✭✭
✭✭✭✭✭you realize the number of Players that you lose due to pathetic bug?
Please type the number here.
I'm sure they didn't loose anyone due to login bug. If a player can handle it by few clicks and 20 seconds of awaiting, it's really not enough for quitting the entire game.
I was complaining at first, but after several logins I got used to this "new feature", and even found some new friends on NA server, where I had no reason to go earlier.
Well, to be honest, this is somewhat like having a store with a broken front door so that people can't get in. It may not dissuade the dedicated customer, but some people will just decide not to deal with the hassle.
I am not sure what sort of blind spot they have with this feature, but this bug should have never even seen the light of day. That it did, and that they failed to fix it, deserves some introspection inside the studio.
Edited by Elsonso on October 10, 2016 2:38PMXBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus1 -
Coatmagic✭✭✭✭✭
✭
Ok thank you. It might be you aren't exposing the binding memory issue as you naturally switch servers anyway. Core issue is it won't hold the bind.
Bwahahah! Just patched my game and guess what? Now it doesn't work
Whatever they did to try to fix everyone elses problems has now caused them on two machines that had no problems (had husband check his as well, he only plays on EU and had no problems logging yesterday).
Bravo ZoS!0 -
ixie✭✭✭✭✭I'm also still having the launcher trying to reboot my system.PC EU
Ixie - Breton Nightblade
Paints-With-Frogs - Argonian Nightblade
Swee Troll - Crafter Dragonknight0 -
elvenmad✭✭✭✭✭@ZOS_GinaBruno
Quest and Compass map markers still not showing, at least for me in Coldharbor, just droped main story quest and picked it back up, still not showing, have no idea where to go, questing is not only pointless its impossible< PC - EU >0 -
Lieblingsjunge✭✭✭✭✭
✭I've made a habit of always changing from Server: Live-EU to Server:Live and then back again to Server: Live-EU. (I play on EU). Just because.. Reasons.Ignorance is the greatest weapon of tyranny.
PC - EU.
Lieblingsjunge(AD) - Racechanged Argonian :< | AR 50 - No double AP or Bleakers involved |
Sits-On-Cacti(DC) - Problem?
Fail-With-Tail(AD) - Healing Springs-spammer :<
Tiny Liebs(EP) - Very Tiny. Also heals.
Lieblingsmädchen(DC) - Magplar is love.
The Dominàtrix(AD) - Chains, whip, whip, whip.
Fluffy Furball Kitten(DC) - Kittycat, meow.
Your Face(EP) - People make bad jokes about my name =(
Liebs-With-Trees(AD) - Male argo with a big tail :>
Officer/Sandwitch of Zerg Squad
My title: The Maneater, Destroyer of Maneuvers, Bane of Potatoes, she who devours them, The Black Hole, the humorless, first of her name.0 -
Bislobo✭✭✭I realized how to get around this once one tamriel went live.
But the majority of the players don't bother to dig the forums for solutions or even try to understand what is going on.
1. They log in
2. What? All my characters are deleted? I have to start all over?
3. Uninstall
4. Next gameRedguard Dragonknight - Bislobo
Orc Nightblade - Bislobø
Redguard Sorcerer - Bisłobo
Imperial Templar - Bíslobo
Altmer Sorcerer - Bisløbo1 -
raglau✭✭✭✭✭
It's possible. But we need to remember ESO is an easy to play game, marketed at the casual gamer market. The casual gamer does not frequent forums, does not generally have patience with stuff that doesn't do what it says on the tin.
We are informed here and help each other, and are reasonably technically savvy in most cases, but we are the tip of the iceberg as most players do not frequent the forums. This really is like me over-hauling my shop, advertising it to all and sundry then leaving the front door locked and not answering the phone. Sure, the devoted customer might peer around the back and knock on the back window, but most people will go elsewhere.
If you could think of bad things to affect a product relaunch, obfuscating access to the product for the single largest market in the world is high on that list.Edited by raglau on October 10, 2016 2:52PM2 -
TheDarkRuler✭✭✭✭✭
✭Yep, it definitely isn't done.
Another maintenance wasted because no results.
Fire the person in charge, ZoS and take someone who knows how to do the job.
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