Maintenance for the week of February 23:
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Support emails not being received
LexiconGrrl
Soul Shriven
I've opened up two tickets on this issue (the second one has updated information) and received no response. 161005-000664 I've been locked out for two days now.
I've been unable to log in to my account since Monday 10/3. I've filed two tickets, changed my password twice, and should have gotten multiple verification code emails from the number of times I've tried to log in.
None of the emails were received. I should have gotten notifications about password changes, verification codes, and notifications that the account was logging in from an unfamiliar IP. Not a single email has been received for any of these triggers.
My email provider is Network Solutions and I've checked everything I can from their online interface, thereby avoiding any potential PC firewall issues. I've removed all of the spam filters and checked spam and trash folders via the online interface. Nothing.
I can't even check the support page to see the status of my ticket about not receiving verification codes because it requires a verification code to log in. #Irony.
Any help - or even just a response - is appreciated.
I've been unable to log in to my account since Monday 10/3. I've filed two tickets, changed my password twice, and should have gotten multiple verification code emails from the number of times I've tried to log in.
None of the emails were received. I should have gotten notifications about password changes, verification codes, and notifications that the account was logging in from an unfamiliar IP. Not a single email has been received for any of these triggers.
My email provider is Network Solutions and I've checked everything I can from their online interface, thereby avoiding any potential PC firewall issues. I've removed all of the spam filters and checked spam and trash folders via the online interface. Nothing.
I can't even check the support page to see the status of my ticket about not receiving verification codes because it requires a verification code to log in. #Irony.
Any help - or even just a response - is appreciated.
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LexiconGrrlSoul ShrivenAlso, the setup emails for the account were received with no problem, except one odd thing... The last email I received from ESO was on Sept. 19. It was my forum invitation code that was sent... in German. I'm not German, I don't speak German and I'm not in Germany. Go fig. Anyhoo, that was the last email I received from ESO.0