A Discussion About Compensation

I_killed_Vivec · September 2016

Bruh be cool. Maintenance happens.

AzraelKrieg · September 2016

Beerbong_Ginn wrote: »

Bouldercleave wrote: »

Beerbong_Ginn wrote: »

Afortunado wrote: »

Beerbong_Ginn wrote: »

I've personally experienced many times when I haven't been able to play because of circumstances out of my control. Specifically while downloading the game after a crash, or installing a patch. Or waiting at a load screen.

All in all, in the nearly 2.5 years that I've been a paying subscriber, I've probably lost upwards of 5 or 6 hours of gameplay. This is not including the countless minutes and seconds I've spent queueing for Cyrodiil. Or running back to Wayrest because I forgot to pick up the pledge. Or going to the bathroom. Or getting a beer from the fridge.

ZoS should compensate me for the time that I could have been playing yet was unable to. I will be expecting my compensatory cheque of $.10 to be mailed to me as soon as possible. Or 10 crowns, which would just about cover the left hind leg of a new bear mount.

Thank you.

Lol, I loved the meme. And what anemic bear mount are they selling that 10 crowns covers the left hind leg?

I don't know, but they better come up with something. Quick.

Or what?

OR THE TRIGGERINGS WILL CONTINUE!!!!!

Damn it Ginny. You've done gone ahead and triggered me xD

spectre303 · September 2016

There is going to be downtime. Unexpected downtime even. Its part of the reality we live in. shi...things happen.

also
$15/month = $0.50/day = $.02/hour.

You really expect them to give you crowns for $0.02 to $0.10 of downtime? You're really gonna take your toys and go home over $0.10?

Ch4mpTW · September 2016

spectre303 wrote: »

There is going to be downtime. Unexpected downtime even. Its part of the reality we live in. shi...things happen.

also
$15/month = $0.50/day = $.02/hour.

You really expect them to give you crowns for $0.02 to $0.10 of downtime? You're really gonna take your toys and go home over $0.10?

Yup. Taking my ball with me too. And everyone knows that 1 kid, who takes the ball away that the whole group was enjoying. All because they the owner of the ball wasn't having fun. Lol.

JD2013 · September 2016

Given that it's around 48 - 50 cents for a whole 24 hours of subscription . . . So, that's like 16 cents for 8 hours of downtime.

However, if the downtime (unexpected) is like 2 hours, that's like 4 cents.

How would you like your 4 cents? Not sure that'll get many crowns . . .

Volrion · September 2016

When dark brotherhood launched, the game was unplayable for me for three weeks...

I was ESO+ for all of that time.

GG, ZOS.

alexkdd99 · September 2016

Magic_Doogies wrote: »

When people make posts like this do you ever stop and consider the fact that

1. The majority of the playerbase who plays MMO's do not go on these forums
2. The majority of players that play online and MMO based games expect things like server hiccups and maintenance?

Like I'm being serious here. Chill out. The mods have been consistently keeping up to date on the issue. Initially the servers were back online and then tech team VOLUNTARILY took down the servers for double checking maintenance. You will live. I will live, we all will live.

I assume you play this game because you like the Elder Scrolls world right? Awesome, this is the perfect time to read up on lore, go to the r/teslore subreddit, indulge in the content creating fanbase.
Read fanfiction, and factoids on your favorite races and civilizations in the game. Anything.

It's a game. I don't want or need compensation. I put in enough time in the game on a daily basis that a few hours of server downtime isn't going to kill me.
If its' really bad I have enough restraint to leave the computer and do something else. Hang out with irl friends, get that project you've been working on finished, catch up on your own shows, etc. If you think you have it bad, think about how bad the staff have it? They have been toiling away at this since 11 a.m EST NA time. With ungrateful, rude, and obnoxious forum users notifying them every other post about how they are the devil and higher up and management yelling at them to get their servers fixed.

And honestly, if it's not server maintenance people are yelling at ZoS for it's yet another useless whine thread about magicka vs. Stamina builds, Maelstrom, or some other petty complaint that seems to warrant huge rant threads with 13 pages.

They are working on it. If you want your refund that bad just go ahead and do it. Hope the money back on 4 hours of lost time was worth it. Jesus.

Your telling someone else to chill out then go on a rant. How do you know the majority of the player base is OK with unstable servers? Announcing server maintenence IN GAME 30 minutes before hand would go a long way.
I know they do this sometimes but that is another gripe I have with them, consistency.
Customer service has been the most inconsistent nightmare of an experience I have ever had with any mmo.

I don't think that everyone is OK with unstable servers like you say. But we are all entitled to our OPINIONS.

CapnPhoton · September 2016

Its unfortunate that some people have issues, however: Part of the TOS: You may not like it, but it exists and you agree to it if you want to play. However, not all of the outages and tech issues are on their end...

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

NoMoreChillies · September 2016

2 things ive learned in my business dealings:

1. You make a happy customer he tells a friend
2. you make an unhappy customer he tells 10 friends.

Skitttles · September 2016

The thing is they don't need to offer you anything. You're still going to log in at the end of the day regardless.

Woeler · September 2016

Read the TOS. Thx.

Ackwalan · September 2016

It costs about 2 cents an hour to play. Do you want a check or cash? Personally, I'd prefer to be paid in hot pockets.

Brrrofski · September 2016

The planned maintenance is at night in the US and during work hours in Europe. It's not really an issue.

The aussies deserve something. It's always during prime time after work for them.