A Discussion About Compensation

Ch4mpTW

The topic of compensation, is a topic that I've been thinking about every since I started playing this game. Something that I've always wondered about. It appears to me that ZOS isn't a believer in it, and I'm genuinely curious why that is. Most companies tend to provide a means of compensation to their customers if the company's product in question isn't operating/performing as it's supposed to. This is just common courtesy.

Like say for an example other game developer companies. If their servers are down repeatedly, and or experiencing numerous issues? You as the player have free days added to your subscription, being as that is time being spent which isn't being utilized. Or, you as the customer are rewarded with in-game credits or special items, as a means of the company apologizing for their incompetence and repeated failure to supply an adequate and solid gaming experience to their player base. Especially those who pay for a premium (e.g. Premium membership, VIP, etc.).

So... Why is this not being implemented by ZOS in ESO...? Why are we not getting free crowns, or those with ESO+ not receiving free days added to our subscription? We can't even get 500 crowns, bruh-bruh...? Really...? And even though I play on NA servers, I know the EU player base has just about had it. They deserve at least something for remaining loyal, and being tolerant. C'mon fam'. Where's the decency at?

Ch4mpTW

And sure enough, moments after I make this thread — yet another maintenance. . .

jedtb16_ESO

how do you 'know' that the eu player base has just about had it?

Ch4mpTW

jedtb16_ESO wrote: »

how do you 'know' that the eu player base has just about had it?

I simply read threads made by people who play on the EU servers, and read post after post of well-understood frustration. I mean... I don't blame them. I would be fed up too, bruh.

iRogue32

It's an mmo that uses megaserver technology, what do you expect? There is going to be downtime. ZoS doesn't owe us anything for taking down the server to better improve it.

(and please don't call me "bruh" when you respond to this)

stevepdodson_ESO888

I am now the self appointed representative of th whole of the EU player base...and the "collective we" can safely say
"No"
"No, we have not just about had it"
"I personally am still waiting for it, whatever 'it' may be"

Wow

Compensation , yes please

iRogue32 wrote: »

There is going to be downtime. ZoS doesn't owe us anything for taking down the server to better improve it.

(and please don't call me "bruh" when you respond to this)

This is why we can't have nice things, that mindset.

Gamers nowadays has turned degenerate and become very very satisfied with subpar services. Thanks to Steam Greenlight, Early Access, etc.

Now if you folks are fine with this, with this kind of server performance. With this kind of services. Then we will be forever doomed with unexpected downtimes and maintenances, and of course no refund or compensation!

Afortunado

I can't speak for the EU players or anyone else. Only for myself.

It's ridiculous. They announced on the forum before they took it down this last time, but couldn't be arsed to banner announce in game (like they have done and should do?)

FFS, compensate the subs. It's not a new idea. WoW's done it, Rift's done it, ArcheAge's done it, etc.

With the amount of downtime we have had and login troubles over the past month, offering 5 days is simply polite and not at all unheard of or even uncommon.

Get with it ZOS.

clayandaudrey_ESO

Charles Barkley does not say bruh, bro,or bra. Well maybe bra if talking about a brassiere. Look for yourself.

https://youtu.be/jKTb5Nfyh1o

jedtb16_ESO

Ch4mpTW wrote: »

jedtb16_ESO wrote: »

how do you 'know' that the eu player base has just about had it?

I simply read threads made by people who play on the EU servers, and read post after post of well-understood frustration. I mean... I don't blame them. I would be fed up too, bruh.

you extrapolate from a few posts here to the whole of the eu player base....neat, but baseless.

edit to add: i am not now nor have i ever been your bruh.

bebynnag

would like to just add that xbox ESO members (myself included) are becoming frustrated with having to submit a ticket once a month to receive the crowns that we should be automatically receiving

while my account is ALWAYS updated (usually quite proptly - within 12 hrs) it is annoying to have to submit a ticket every month in order to get the crowns.

EDt: my opinion that xbox eso+ players are becoming frustrated is based on posts, comments by in game friend, twitter conversations i have had with other xbox players on US servers & of course my personal feelings

Funkopotamus

A few crowns even a small 500 or maybe a boost in enlightenment for a day or so would go a LOOOOoonngg way in this!

InfiniteGamer

Ch4mpTW wrote: »

The topic of compensation, is a topic that I've been thinking about every since I started playing this game. Something that I've always wondered about. It appears to me that ZOS isn't a believer in it, and I'm genuinely curious why that is. Most companies tend to provide a means of compensation to their customers if the company's product in question isn't operating/performing as it's supposed to. This is just common courtesy.

Like say for an example other game developer companies. If their servers are down repeatedly, and or experiencing numerous issues? You as the player have free days added to your subscription, being as that is time being spent which isn't being utilized. Or, you as the customer are rewarded with in-game credits or special items, as a means of the company apologizing for their incompetence and repeated failure to supply an adequate and solid gaming experience to their player base. Especially those who pay for a premium (e.g. Premium membership, VIP, etc.).

So... Why is this not being implemented by ZOS in ESO...? Why are we not getting free crowns, or those with ESO+ not receiving free days added to our subscription? We can't even get 500 crowns, bruh-bruh...? Really...? And even though I play on NA servers, I know the EU player base has just about had it. They deserve at least something for remaining loyal, and being tolerant. C'mon fam'. Where's the decency at?

I really wish they'd do this, I'm seriously considering cancelling my subscription since I can get all the dlc in a bundle. Really sad too, I love this game to death.

Kelces

Ch4mpTW wrote: »

And sure enough, moments after I make this thread — yet another maintenance. . .

Yes, it got apparent, we will get a maintenance today, after reading something about login problems. What a coincidence.

TheDarkRuler

If I even had the optimism those maintenances and fixes would change something, that'd be great. However I have the feeling the server is becoming more and more instable and will explode on the slightest stress causing another maintenance to pop out of nowhere.

Devlin69

Well I re-subbed ESO+ a couple of weeks ago and honestly the servers have been down so frequently I don't know if I will continue with it.

And yes I would appreciate some form of compensation for the inferior product I am paying for.

Graydon

Post your address and I will send you the 14 pennies you have been deprived of today

COD

mitchtheelder

JI was thinking to start this discussion lol
10k gold
2 silver and 2 gold keys
500 crowns
Crown discount
Limited edition mounts
Etc...

Palidon

Being a paid subscriber in this game is a waste of your money.

Magic_Doogies

When people make posts like this do you ever stop and consider the fact that

1. The majority of the playerbase who plays MMO's do not go on these forums
2. The majority of players that play online and MMO based games expect things like server hiccups and maintenance?


Like I'm being serious here. Chill out. The mods have been consistently keeping up to date on the issue. Initially the servers were back online and then tech team VOLUNTARILY took down the servers for double checking maintenance. You will live. I will live, we all will live.

I assume you play this game because you like the Elder Scrolls world right? Awesome, this is the perfect time to read up on lore, go to the r/teslore subreddit, indulge in the content creating fanbase.
Read fanfiction, and factoids on your favorite races and civilizations in the game. Anything.

It's a game. I don't want or need compensation. I put in enough time in the game on a daily basis that a few hours of server downtime isn't going to kill me.
If its' really bad I have enough restraint to leave the computer and do something else. Hang out with irl friends, get that project you've been working on finished, catch up on your own shows, etc. If you think you have it bad, think about how bad the staff have it? They have been toiling away at this since 11 a.m EST NA time. With ungrateful, rude, and obnoxious forum users notifying them every other post about how they are the devil and higher up and management yelling at them to get their servers fixed.

And honestly, if it's not server maintenance people are yelling at ZoS for it's yet another useless whine thread about magicka vs. Stamina builds, Maelstrom, or some other petty complaint that seems to warrant huge rant threads with 13 pages.

They are working on it. If you want your refund that bad just go ahead and do it. Hope the money back on 4 hours of lost time was worth it. Jesus.

raidentenshu_ESO

To make me happy I want 10k crowns plus Soul shriven skin and the pet that you get in Imperial city. Thats all I want.

TheDarkRuler

Depending on how far back this rollback might be I might as well not have logged in today.
I did Maw of Lorkhaj with 5 dro'mathra motivs, 3x Silver and Gold and was doing the 8th successive gold coast daily on my 8th character. if all of this is STOLEN by the rollback i am really blaming ZoS for not even giving a compensation!

daroule1982

I wouldn't mind a "Care Package" for compensations. It would really read something like:

Dear fellow adventurer,

Due to our negligence on giving you proper customer support this past blue moon, we at Zenimax would like you to have these lovely trinkets for being so patient with us. Enclosed, with our apology, you will find the following.

-One recipe.
-One preferred mount upgrade point of your choosing.
-A sweetroll.
-20 random materials.
-200 crowns.

Thanks for you patience, and understanding. And, please enjoy your adventure. We will keep hoping this never happens again.

Humatiel

I can understand them not providing real world compensation, many companies (multi-billion dollar companies) are much the same way. I would though appreciate something they could provide as "compensation" such as free respecs/added exp boost/double farming yields etc. Something in-game that would show the player base "hey we've limited your playing time more then scheduled maintenance and here is a gesture of good will for your patience."

alpehans

It's the principle of it. Some sort of compensation would go a long way. Dosen't really matter how big or small.

Right now they come of as : Thanks for your money suckers.
Instead of : Yeah , sorry we messed up.

Afortunado

daroule1982 wrote: »

I wouldn't mind a "Care Package" for compensations. It would really read something like:

Dear fellow adventurer,

Due to our negligence on giving you proper customer support this past blue moon, we at Zenimax would of you to have these lovely trinkets for being so patient with us. Enclosed with our apology you will find the following.

-One recipe.
-One preferred mount upgrade point of your choosing.
-A sweetroll.
-20 random materials.
-200 crowns.

Thanks for you patience, and understanding. And, please enjoy your adventure. We will keep hoping this never happens again.

And this isn't uncommon. Many games have done something like this. Because it's good business. Selling someone a product that is faulty (i.e. repeated unexpected login issues, maintenances and now possible rollbacks) and thinking they won't be aggravated by it is silly.

The white knight posters in this thread... I simply can't understand them. Most of us are not accusing ZOS of not caring, doing this maliciously, or doubting they are working their butts off to fix it. That doesn't change that it happened. Or that they didn't even bother to banner announce they were taking the servers down like they should.

ZOS should get with it and do the correct thing. Compensate your Subs and players.

Humatiel

alpehans wrote: »

It's the principle of it. Some sort of compensation would go a long way. Dosen't really matter how big or small.

Right now they come of as : Thanks for your money suckers.
Instead of : Yeah , sorry we messed up.

Thats the key distinction here, ZoS hasn't "messed up" in any malicious way. Unexpected downtown is going to happen, its just an unavoidable occurrence that happens from time to time. While they certainely arent beholden to us in any regard when that happens it would be nice to have something in return even if its just an in-game mail saying what exactly happened so people are more aware.

CombatPrayer

Well, I really had been needing a reason to just move on and leave this game in the dust. You just get to a point where you don't care anymore because the game ends up being more and more frustrating and less fun than any game ever should be. This game is well past that point but my love of TES blinded me to that reality until right this moment.

Meshal

What is wrong with this guy and his posts? I have never been annoyed by a post in my life and this guy's posts always annoys the hell out of me for some reason -_-

Preyfar

I don't want compensation as I get downtime happens, and it's frustrating as hell. That said, I think that, with the amount of downtime people have had, it wouldn't be unreasonable to offer up like 500 crowns or so. It's not a huge loss, and can go towards some eyelashes or repair kits.

KaleidoscopeEyz

It's time for reparations. You will get NOTHING and you will like it.