Incident number: 160914-002171

Last time I've been able to play the game was 2 days ago. Yesterday when I wanted to, the servers were down, and by now I STILL cannot login.

The login screen says "Could not retrieve announcements", the launcher says "Realm status" and nothing else (not online or offline).

I get the same result at the login screen with both the launcher and the direct eso.exe file.

One single time today I was actually able to login (after uncountable attempts since yesterday), but I could not login to a character and got stuck on the loading screen.

Also since the downtime yesterday, I'm having enormous problems to load any of the forum pages, while everything else on the internet works just fine, also my internet speed is normal. I also didn't change anything on the computer, it's just as it was the day before when I still could play the game.

So why does the support not reply (not even an automatic reply??? C'mon!)???? I subbed for the game and get no anwser! At least I was a subscriber until today when I cancelled it because of this!

The description of what I've already tried and done (EVERY possible thing!!) is in the ticket message.

Any ideas?


Edit:
PC/NA (from Germany)