Sound not loading

saxgooner · September 2016

Occasionally I have complete loss of sound immediately from game launch, no loading screen sounds and also when game is loaded.
All other sources I can get sounds from Eg. Other games and xbox sounds coming through speakers and headset.
After a few reset it works, any ideas why it is only happens on eso.

ZOS_PeterT · September 2016

@saxgooner

If you have lost your sound while playing The Elder Scrolls Online on Xbox One, visit this link and go through the processes listed on this page .

Note: You may experience audio issues with the game if you start it prior to connecting your headsets to their Xbox One. To avoid this issue, we recommend plugging the headset into the console before starting the game

You can find some additional troubleshooting steps below:

Exit to the dashboard and then return to the game.
Exit to the dashboard and then close the game out completely.
Shut down your Xbox One for 30 seconds and then reboot.
Clear your Save Data:
From the Xbox Home Menu, navigate to My games & apps.
Go to Games.
Highlight The Elder Scrolls Online: Tamriel Unlimited tile and press the [Menu] button of the controller.
Select Manage Game.
Highlight and select Save Data for the desired user.
Select Delete.
Please be aware that deleting this save data will only reset your settings. No character data will be affected.

If the above solutions do not resolve you issue, you will need to contact Xbox Support here.