ESO+ purchase issue

Dantoac · September 2016

Hi, I paid for ESO Plus last week, but it is not applied to my account yet. My bank already show the transaction made, but in paypal shows it's still pending. What's wrong?

I can add that I bought the game from steam, but I don't play the game from steam client anymore (my three last installs are from the client downloaded directly from elderscrollsonline.com), (idk if that info is useful).

Best regards,

My ticket reference number is: 160906-001075

Nestor · September 2016

Did you subscribe for ESO Plus from Steam or the ZOS Store? Note, I am not sure where you are supposed to do the subscription, but it may be it needs to be from Steam and not the Store. However, something to check.

Dantoac · September 2016

Nestor wrote: »

Did you subscribe for ESO Plus from Steam or the ZOS Store? Note, I am not sure where you are supposed to do the subscription, but it may be it needs to be from Steam and not the Store. However, something to check.

I did it from the store...

Nestor · September 2016

It does look like you are supposed to get it from the Store, at least based on some other posts

Dantoac · September 2016

Nestor wrote: »

It does look like you are supposed to get it from the Store, at least based on some other posts

Well, I already paid, so I hope they know what to do

ZOS_CoriJ · September 2016

You may want to contact customer support if you would like an update on what the transaction status is at the moment. They can let you know if they see anything unusual.

If it is still pending with Paypal though it would probably be best to contact Paypal to see if they can tell you what held up the transaction. ESO Plus won't apply until the Paypal transaction clears.

Dantoac · September 2016

ZOS_CoriJ wrote: »

You may want to contact customer support if you would like an update on what the transaction status is at the moment. They can let you know if they see anything unusual.

If it is still pending with Paypal though it would probably be best to contact Paypal to see if they can tell you what held up the transaction. ESO Plus won't apply until the Paypal transaction clears.

Thank you for your quick answer @ZOS_CoriJ, I appreciate it.

I already issued a ticket (Ref: 160906-001075) as I stated in the OP.

ZOS_CoriJ · September 2016

I already issued a ticket (Ref: 160906-001075) as I stated in the OP.

My mistake. This was overlooked.

Dantoac · September 2016

For the record, in the invoice from paypal says, attached to the respective ticket, says (spanish):
"Se trata de una autorización temporal para confirmar que su forma de pago cubrirá el pago. Cuando Zenimax Online Studios finalice su pedido, se realizará el cargo en su forma de pago."

same In english:
"This is a temporary authorization to confirm that your payment will cover the payment. When ZeniMax Online Studios complete its order, the charge will be in the form of payment."

So, seems I need to wait an action from ZOS.

Regards.