Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
ZOS is extremely disrespectful
-
Zensonar✭✭✭Not being able to play a game is a legitimate and reasonable complaint about a product. No word from the company for several hours about it is a legitimate and reasonable complaint about the service. You're living in a dreamworld if you think people are going to be quiet about things like that. Sneering from the sidelines about people voicing complaints just makes you look trollish.
4 -
Dread_Viking✭✭✭✭Daemons_Bane wrote: »Chickenstein wrote: »Daemons_Bane wrote: »But again, I don't see the NEED for 24H crew, as this just a game..
I hear that a lot (not only in games), but from that point of view, anything not related to medical businesses wouldn't need a 24h service. Which is wrong when you enter a market where 24h availability is common, not unusual.
Try to not see that as a game, but as a generic product you pay for (and which is professional enough to request 3 EULAs to be signed). Since it's a service available all over the globe, you have to have some sort of 24h fallback service arrangements (IMHO, that is). I'm not talking about a 10 minute reaction SLA here, I'm talking about a general lack of communication. I'm sorry, but this (again, sorry, Kai) is not what I am expecting from a company as Zenimax.
Well, it IS a game
why would I not see it as such.. It's a luxury, not a necessity And for another point, not much here has 24H service hehe.. Not markets, not stores Where I live, people communicate with the companies in their open hours.. IF the company have chosen to provide a 24H service it's cool, but it's not the norm
many markets are open 24h a day. and a mmo needs 24h support stal and tec staffDon't worry girl I'm a Sorcerer, i got my Hardened Ward for protection1 -
Daemons_Bane✭✭✭✭✭
✭✭Dread_Viking wrote: »Daemons_Bane wrote: »Chickenstein wrote: »Daemons_Bane wrote: »But again, I don't see the NEED for 24H crew, as this just a game..
I hear that a lot (not only in games), but from that point of view, anything not related to medical businesses wouldn't need a 24h service. Which is wrong when you enter a market where 24h availability is common, not unusual.
Try to not see that as a game, but as a generic product you pay for (and which is professional enough to request 3 EULAs to be signed). Since it's a service available all over the globe, you have to have some sort of 24h fallback service arrangements (IMHO, that is). I'm not talking about a 10 minute reaction SLA here, I'm talking about a general lack of communication. I'm sorry, but this (again, sorry, Kai) is not what I am expecting from a company as Zenimax.
Well, it IS a game why would I not see it as such.. It's a luxury, not a necessity And for another point, not much here has 24H service hehe.. Not markets, not stores Where I live, people communicate with the companies in their open hours.. IF the company have chosen to provide a 24H service it's cool, but it's not the norm
many markets are open 24h a day. and a mmo needs 24h support stal and tec staff
Maybe in your country, but not here, which probably explains why we expect different things 0 -
CetrenohSoul ShrivenZOS_KaiSchober wrote: »LaucianNailor wrote: »@ZOS_KaiSchober Kai
Kai, it's been 5 hours since the problem was apparent (going by the start of forum posts). Can you share what the outcome of the 5 hours of investigation has revealed please?
What is the presumed/known cause, what are the steps being taken to resolve and what is the projected timeframe for a return to full available status?
Many thanks
Still working on it. From what I understand our team has identified the issue and are working to fix it.
No ETA*, though ... sorry.
* Bring on your memes.
No memes are really needed, just please keep the community informed, that would be quite enough.
Thanks.
UPD. The problem seems to be fixed.
Edited by Cetrenoh on September 7, 2016 11:24AMCetrenoh Flavius1 -
I_killed_Vivec✭✭✭✭✭
✭✭Daemons_Bane wrote: »Dread_Viking wrote: »Daemons_Bane wrote: »Chickenstein wrote: »Daemons_Bane wrote: »But again, I don't see the NEED for 24H crew, as this just a game..
I hear that a lot (not only in games), but from that point of view, anything not related to medical businesses wouldn't need a 24h service. Which is wrong when you enter a market where 24h availability is common, not unusual.
Try to not see that as a game, but as a generic product you pay for (and which is professional enough to request 3 EULAs to be signed). Since it's a service available all over the globe, you have to have some sort of 24h fallback service arrangements (IMHO, that is). I'm not talking about a 10 minute reaction SLA here, I'm talking about a general lack of communication. I'm sorry, but this (again, sorry, Kai) is not what I am expecting from a company as Zenimax.
Well, it IS a game why would I not see it as such.. It's a luxury, not a necessity And for another point, not much here has 24H service hehe.. Not markets, not stores Where I live, people communicate with the companies in their open hours.. IF the company have chosen to provide a 24H service it's cool, but it's not the norm
many markets are open 24h a day. and a mmo needs 24h support stal and tec staff
Maybe in your country, but not here, which probably explains why we expect different things
Not "country" but "online" - i.e. global. Many online entities are available 24/7 - even over local holidays.
Don't be so parochial, Denmark is a small country, the online community is global 1 -
Daemons_Bane✭✭✭✭✭
✭✭I_killed_Vivec wrote: »Daemons_Bane wrote: »Dread_Viking wrote: »Daemons_Bane wrote: »Chickenstein wrote: »Daemons_Bane wrote: »But again, I don't see the NEED for 24H crew, as this just a game..
I hear that a lot (not only in games), but from that point of view, anything not related to medical businesses wouldn't need a 24h service. Which is wrong when you enter a market where 24h availability is common, not unusual.
Try to not see that as a game, but as a generic product you pay for (and which is professional enough to request 3 EULAs to be signed). Since it's a service available all over the globe, you have to have some sort of 24h fallback service arrangements (IMHO, that is). I'm not talking about a 10 minute reaction SLA here, I'm talking about a general lack of communication. I'm sorry, but this (again, sorry, Kai) is not what I am expecting from a company as Zenimax.
Well, it IS a game why would I not see it as such.. It's a luxury, not a necessity And for another point, not much here has 24H service hehe.. Not markets, not stores Where I live, people communicate with the companies in their open hours.. IF the company have chosen to provide a 24H service it's cool, but it's not the norm
many markets are open 24h a day. and a mmo needs 24h support stal and tec staff
Maybe in your country, but not here, which probably explains why we expect different things
Not "country" but "online" - i.e. global. Many online entities are available 24/7 - even over local holidays.
Don't be so parochial, Denmark is a small country, the online community is global
He mentioned stores as a direct example, to which I answered.. Had nothing to do with online
pay attention 1 -
I_killed_Vivec✭✭✭✭✭
✭✭Daemons_Bane wrote: »I_killed_Vivec wrote: »Daemons_Bane wrote: »Dread_Viking wrote: »Daemons_Bane wrote: »Chickenstein wrote: »Daemons_Bane wrote: »But again, I don't see the NEED for 24H crew, as this just a game..
I hear that a lot (not only in games), but from that point of view, anything not related to medical businesses wouldn't need a 24h service. Which is wrong when you enter a market where 24h availability is common, not unusual.
Try to not see that as a game, but as a generic product you pay for (and which is professional enough to request 3 EULAs to be signed). Since it's a service available all over the globe, you have to have some sort of 24h fallback service arrangements (IMHO, that is). I'm not talking about a 10 minute reaction SLA here, I'm talking about a general lack of communication. I'm sorry, but this (again, sorry, Kai) is not what I am expecting from a company as Zenimax.
Well, it IS a game why would I not see it as such.. It's a luxury, not a necessity And for another point, not much here has 24H service hehe.. Not markets, not stores Where I live, people communicate with the companies in their open hours.. IF the company have chosen to provide a 24H service it's cool, but it's not the norm
many markets are open 24h a day. and a mmo needs 24h support stal and tec staff
Maybe in your country, but not here, which probably explains why we expect different things
Not "country" but "online" - i.e. global. Many online entities are available 24/7 - even over local holidays.
Don't be so parochial, Denmark is a small country, the online community is global
He mentioned stores as a direct example, to which I answered.. Had nothing to do with online pay attention
But you expect "different things" - please be aware of the implications of the language you use 1 -
Daemons_Bane✭✭✭✭✭
✭✭What's wrong with that sentence, except to you, We obviously do, since he expects a company to have 24H service, whereas I see that as a bonus, not something that HAS to be there 0 -
Chickenstein✭✭✭✭Daemons_Bane wrote: »What's wrong with that sentence, except to you, We obviously do, since he expects a company to have 24H service, whereas I see that as a bonus, not something that HAS to be there
Oh wow
well you said you were a relic, I would say that about me too, but that is ... a very ancient view
I understand it from your point of view, but we're comparing apple to pears here. There is no offline equivalent to an MMORPG, which is why only that market segment is relevant and applicable here. You can't come along telling real-world stories about supermarkets in that context Edited by Chickenstein on September 7, 2016 11:33AMOrc Harvester: It's about picking flowers and smashing things2 -
anitajoneb17_ESO✭✭✭✭✭
✭✭✭✭✭Daemons_Bane wrote: »What's wrong with that sentence, except to you, We obviously do, since he expects a company to have 24H service, whereas I see that as a bonus, not something that HAS to be there
The problem is that you're comparing apples and oranges.
A shop near you opened 8 hours a day is fine. A shop near you opened 24/7 is a bonus.
But a company operating worldwide and online NEEDS a 24/7 customer support and maintenance. Imagine Amazon with a customer support only in the US, available only on Seattle (PDT) office hours, while you're sitting in London ? You could basically NEVER contact them unless you get up in the middle of the night. Does that sound OK to you ? In this case, is 24/7 support a bonus, or a must-have ?
EDIT spelling grammar etcEdited by anitajoneb17_ESO on September 7, 2016 11:51AM2 -
Daemons_Bane✭✭✭✭✭
✭✭Chickenstein wrote: »Daemons_Bane wrote: »What's wrong with that sentence, except to you, We obviously do, since he expects a company to have 24H service, whereas I see that as a bonus, not something that HAS to be there
Oh wow well you said you were a relic, I would say that about me too, but that is ... a very ancient view
I understand it from your point of view, but we're comparing apple to pears here. There is no offline equivalent to an MMORPG, which is why only that market segment is relevant and applicable here. You can't come along telling real-world stories about supermarkets in that context
I think you misunderstand me a little, or we are talking past each other not totally sure where the stores came into it, but let's pass it as a side note What I say is that in my country, 24H service is not the norm unless something is important, so we are not really used to it, neither expecting it
If most people here on the forums are used to 24H service, I can understand why you would expect it from a game too.. The core of the discussion, I think, is whether we see it as neccessary or not Hope that made some sense 0 -
Agalloch✭✭✭✭✭They must do something anyway..too many problems, disconnects, too many down times...
ESO is a great game ...but developers must do something to keep it as a service with max 1 % downtime.
I play mmos since 1996 ...and never seen so many network issues or performance issues in a game until ESO
Please do something.
Thank you!
English is not my native language.2 -
Chickenstein✭✭✭✭Daemons_Bane wrote: »If most people here on the forums are used to 24H service, I can understand why you would expect it from a game too.. The core of the discussion, I think, is whether we see it as neccessary or not Hope that made some sense
Yeah, we already settled on that this should be at the core of discussion, although we'd still have to define what "service" is in this case (maintenance? support reaction time? network issues), plus what a timeframe of 24h refers to (or not).
I mean, if one of your core markets is the EU, you can hardly talk about 24h service when customers expect a reply at 8 AM EU time (which is the case in this particular issue).Orc Harvester: It's about picking flowers and smashing things0 -
Dread_Viking✭✭✭✭ZOS_KaiSchober wrote: »Update for 2pm CEST / 1pm BST:
We are still working on the login issues on the European megaservers. The population number are slowly rising, but we don't have a complete fix yet.
I am not one of the lucky ones
Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection3 -
triklops79✭✭ZOS_KaiSchober wrote: »Update for 2pm CEST / 1pm BST:
We are still working on the login issues on the European megaservers. The population number are slowly rising, but we don't have a complete fix yet.
Getting a combination of Patch Manifest errors, nothing happening when starting the launcher and error 200 at login when bypassing launcher...0 -
jolebreSoul ShrivenI can get to char screen, but after that it goes never-ending ' Requesting character load...'0
-
tat2mano✭✭✭✭triklops79 wrote: »ZOS_KaiSchober wrote: »Update for 2pm CEST / 1pm BST:
We are still working on the login issues on the European megaservers. The population number are slowly rising, but we don't have a complete fix yet.
Getting a combination of Patch Manifest errors, nothing happening when starting the launcher and error 200 at login when bypassing launcher...
Getting the same message,tried restarting the launcher several times..
Hope i dont need to repair.....0 -
Chaosetor✭✭ZOS_KaiSchober wrote: »Update for 2pm CEST / 1pm BST:
We are still working on the login issues on the European megaservers. The population number are slowly rising, but we don't have a complete fix yet.
Thank you for the update, but please consider making these things more visible. Burrying status updates (or prolonged maintenance ETAs for that matter) on page 8 of some thread is most inconvenient.Edited by Chaosetor on December 3, 2018 12:34PM[PC EU PvE] The Shivering Isles1 -
Daemons_Bane✭✭✭✭✭
✭✭triklops79 wrote: »ZOS_KaiSchober wrote: »Update for 2pm CEST / 1pm BST:
We are still working on the login issues on the European megaservers. The population number are slowly rising, but we don't have a complete fix yet.
Getting a combination of Patch Manifest errors, nothing happening when starting the launcher and error 200 at login when bypassing launcher...
Getting the same message,tried restarting the launcher several times..
Hope i dont need to repair.....
Repair takes like 5-10 min
should be endureable 0 -
tat2mano✭✭✭✭Daemons_Bane wrote: »triklops79 wrote: »ZOS_KaiSchober wrote: »Update for 2pm CEST / 1pm BST:
We are still working on the login issues on the European megaservers. The population number are slowly rising, but we don't have a complete fix yet.
Getting a combination of Patch Manifest errors, nothing happening when starting the launcher and error 200 at login when bypassing launcher...
Getting the same message,tried restarting the launcher several times..
Hope i dont need to repair.....
Repair takes like 5-10 min should be endureable
Yeah luckily it didnt take long and i am in the game now,
but i had repairs that took an hour oro so before.0 -
Daemons_Bane✭✭✭✭✭
✭✭Daemons_Bane wrote: »triklops79 wrote: »ZOS_KaiSchober wrote: »Update for 2pm CEST / 1pm BST:
We are still working on the login issues on the European megaservers. The population number are slowly rising, but we don't have a complete fix yet.
Getting a combination of Patch Manifest errors, nothing happening when starting the launcher and error 200 at login when bypassing launcher...
Getting the same message,tried restarting the launcher several times..
Hope i dont need to repair.....
Repair takes like 5-10 min should be endureable
Yeah luckily it didnt take long and i am in the game now,
but i had repairs that took an hour oro so before.
Bummer Never had it take more than those 5-10 min 0 -
triklops79✭✭Daemons_Bane wrote: »triklops79 wrote: »ZOS_KaiSchober wrote: »Update for 2pm CEST / 1pm BST:
We are still working on the login issues on the European megaservers. The population number are slowly rising, but we don't have a complete fix yet.
Getting a combination of Patch Manifest errors, nothing happening when starting the launcher and error 200 at login when bypassing launcher...
Getting the same message,tried restarting the launcher several times..
Hope i dont need to repair.....
Repair takes like 5-10 min should be endureable
I tried repairing, but unsurprisingly it had zero effect.0 -
Daemons_Bane✭✭✭✭✭
✭✭triklops79 wrote: »Daemons_Bane wrote: »triklops79 wrote: »ZOS_KaiSchober wrote: »Update for 2pm CEST / 1pm BST:
We are still working on the login issues on the European megaservers. The population number are slowly rising, but we don't have a complete fix yet.
Getting a combination of Patch Manifest errors, nothing happening when starting the launcher and error 200 at login when bypassing launcher...
Getting the same message,tried restarting the launcher several times..
Hope i dont need to repair.....
Repair takes like 5-10 min should be endureable
I tried repairing, but unsurprisingly it had zero effect.
No one ever promised it would 0 -
triklops79✭✭Daemons_Bane wrote: »triklops79 wrote: »Daemons_Bane wrote: »triklops79 wrote: »ZOS_KaiSchober wrote: »Update for 2pm CEST / 1pm BST:
We are still working on the login issues on the European megaservers. The population number are slowly rising, but we don't have a complete fix yet.
Getting a combination of Patch Manifest errors, nothing happening when starting the launcher and error 200 at login when bypassing launcher...
Getting the same message,tried restarting the launcher several times..
Hope i dont need to repair.....
Repair takes like 5-10 min should be endureable
I tried repairing, but unsurprisingly it had zero effect.
No one ever promised it would
I am aware, and how would it? The server problems are obviously still very present, so repairing the client won't fix anything, of course.0 -
MalakithAlamahdi✭✭✭✭✭
Their forum employees don't work on the server's, so even if they informed their costumers it would not delay a fix, it would only be respectful. I pay for their bread, so I deserve information when my product is broken.The difference there is that the train is expected at given time. when I doesn't turn up you can clearly see theres an issue as there 300 people stood on a platform.
If theres a PSN or server error, ZOS may not even be aware for 30 mins, let alone rush to the forum to tell everyone and then fix it.
Also don't forget that the huge majority do not use this forum.
I'd prefer they spent resoucres fixing any issue
1 -
Daemons_Bane✭✭✭✭✭
✭✭MalakithAlamahdi wrote: »
Their forum employees don't work on the server's, so even if they informed their costumers it would not delay a fix, it would only be respectful. I pay for their bread, so I deserve information when my product is broken.The difference there is that the train is expected at given time. when I doesn't turn up you can clearly see theres an issue as there 300 people stood on a platform.
If theres a PSN or server error, ZOS may not even be aware for 30 mins, let alone rush to the forum to tell everyone and then fix it.
Also don't forget that the huge majority do not use this forum.
I'd prefer they spent resoucres fixing any issue
And you got that information, as soon as a person had it available for you 0 -
Drakoleon✭✭✭✭Daemons_Bane wrote: »"Childish rage"? People pay to play mate! Wake up! Cancel your subs teach them a lesson!
You pay to rent a space in their game.. You don't even own your characters.. You signed off your rights with the EULA.. The "cancel your sub" campaign is stupid as hell too.. Do you REALLY think that it would have a positive effect if the company made less money to buy equipment/staff?
Can someone do 160CP writs without paying eso+ or Orsinium DLC? NO! So its P2P like it or not!
Nevertheless keep paying for a broken game isn't that smart......so....who is stupid kiddo?Edited by Drakoleon on September 7, 2016 12:46PM0
