Any ideas on why i was suspended? (+a few questions)

OutcastOfDarkness · August 2016

So..i got on ESO today (xbox one NA) and i couldn't connect to the char screen. I tried a few more times then realized i was suspended. The thing is..i have NEVER cheated or glitched or scammed or even *** anyone off aside from a bit of trash talk in PVP. Even that is rare because I don't use my mic very often. I don't know why i would be suspended...I don't know it it was abuse of the report feature or what..

One of the questions is: Is it against the rules to use code in the guild MOTD to change the text color. I did that to my (basically empty) guild a few days ago so that MIGHT be why? But i only knew about it because i see EVERYONE do it now..

Another question: is there any way to know how long I'm suspended? I did the whole support email thingy and explained it to them but I'm not sure they will even read it because I'm sure they get it all the time..but i have never been banned or suspended from anything and i really don't understand what i did wrong ;n;

if anyone has any idea's on how to help,i would appreciate it a lot. Iv put a lot of time and money into this game and its really depressing and i don't know what to do..

FriedEggSandwich · August 2016

It sucks but discussing disciplinary actions on the forum is against the T&Cs so this thread will probably get locked. Hopefully the mod that locks it can look into it for you though. Maybe PM a forum mod on the forums to see if anything can be done. Hope you get it sorted.

wayfarerx · August 2016

I've never heard of anyone getting suspended for putting colors in the guild MOTD, so I very much doubt it's that. However, like was said above, this thread will get closed soon. Put in a ticket and keep responding to anything you receive from ZOS, even if it's some asinine response like "Sorry we cannot refund crown store purchases!" Keep at it and you should get past the CS robots soon enough.

OutcastOfDarkness · August 2016

I didnt know this thread was against T&C so im very sorry ;n; and idk how to delete threads (if possible) so im just gunna leave this up. hopefully a mod can help

DUTCH_REAPER · August 2016

In b4 lock.

We're you Perma stunning people
Keep breaching
Mass reported

FriedEggSandwich · August 2016

OutcastOfDarkness wrote: »

I didnt know this thread was against T&C so im very sorry ;n; and idk how to delete threads (if possible) so im just gunna leave this up. hopefully a mod can help

It's cool, you won't be punished unless you regularly do it, the thread will just get locked and you might get a pm with a reminder of the T&Cs. The thread might not even get locked if it runs its course before they get to see it.

timidobserver · August 2016

"Bit of trash talk" = suspension/ban if you aim it at people that will put in the effort to get you multireported.

OutcastOfDarkness · August 2016

DUTCH_REAPER wrote: »

In b4 lock.

We're you Perma stunning people
Keep breaching
Mass reported

No..I havent been on PVP in a few days as well

timidobserver wrote: »

"Bit of trash talk" = suspension/ban if you aim it at people that will put in the effort to get you multireported.

The trash talk was:

*AD was attacking our keep (im EP) and their group was chaotic and we destroyed them and they said "congrats EP we get it,youre on top of the leaderboreds. Congrats -_-" and i said "You're just mad we rekt you lmao" and thats about it so i dont think people would really report me for that...idk

Rohamad_Ali · August 2016

Did you ever buy gold ? That's a big one on console .

OutcastOfDarkness · August 2016

Rohamad_Ali wrote: »

Did you ever buy gold ? That's a big one on console .

Buy gold? No..? I dont think i have done any trading or anything like that actually. I traded my cousin some Motifs for a dagger and thats it i think.

Rohamad_Ali · August 2016

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

Did you ever buy gold ? That's a big one on console .

Buy gold? No..? I dont think i have done any trading or anything like that actually. I traded my cousin some Motifs for a dagger and thats it i think.

Then look in your mail inbox for a response from ZOS . If nothing is there , go to the support page here and file a ticket . Tell them you don't understand and would like some assistance .

OutcastOfDarkness · August 2016

Rohamad_Ali wrote: »

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

Did you ever buy gold ? That's a big one on console .

Buy gold? No..? I dont think i have done any trading or anything like that actually. I traded my cousin some Motifs for a dagger and thats it i think.

Then look in your mail inbox for a response from ZOS . If nothing is there , go to the support page here and file a ticket . Tell them you don't understand and would like some assistance .

I never got anything in my inbox and i filed a ticket like 2 hours ago and still haven't gotten anything cx

Sidenote: Thank you all for trying to help and stuff

Rohamad_Ali · August 2016

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

Did you ever buy gold ? That's a big one on console .

Buy gold? No..? I dont think i have done any trading or anything like that actually. I traded my cousin some Motifs for a dagger and thats it i think.

Then look in your mail inbox for a response from ZOS . If nothing is there , go to the support page here and file a ticket . Tell them you don't understand and would like some assistance .

I never got anything in my inbox and i filed a ticket like 2 hours ago and still haven't gotten anything cx

Sidenote: Thank you all for trying to help and stuff

When you do get a response put the ticket number in this thread and tag a moderator for help getting it looked at faster . They help sometimes make things quicker .

OutcastOfDarkness · August 2016

Rohamad_Ali wrote: »

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

Did you ever buy gold ? That's a big one on console .

Buy gold? No..? I dont think i have done any trading or anything like that actually. I traded my cousin some Motifs for a dagger and thats it i think.

Then look in your mail inbox for a response from ZOS . If nothing is there , go to the support page here and file a ticket . Tell them you don't understand and would like some assistance .

I never got anything in my inbox and i filed a ticket like 2 hours ago and still haven't gotten anything cx

Sidenote: Thank you all for trying to help and stuff

When you do get a response put the ticket number in this thread and tag a moderator for help getting it looked at faster . They help sometimes make things quicker .

The reference number is 160829-002355 if thats what you're talking about? And i dont know any mods XD im kinda new to these forums..Im pretty much always on Halo Waypoint cx I will be on alot more though because i never realized how awesome this community is cx

Reverb · August 2016

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

Did you ever buy gold ? That's a big one on console .

Buy gold? No..? I dont think i have done any trading or anything like that actually. I traded my cousin some Motifs for a dagger and thats it i think.

Then look in your mail inbox for a response from ZOS . If nothing is there , go to the support page here and file a ticket . Tell them you don't understand and would like some assistance .

I never got anything in my inbox and i filed a ticket like 2 hours ago and still haven't gotten anything cx

Sidenote: Thank you all for trying to help and stuff

This is outside of their regular business hours. They have on call staff to respond to major outages, but nobody working on routine tickets. You probably won't hear back until morning EST. I hope they give a fair look at your account and give an actual explanation. Good luck.

Rohamad_Ali · August 2016

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

Did you ever buy gold ? That's a big one on console .

Buy gold? No..? I dont think i have done any trading or anything like that actually. I traded my cousin some Motifs for a dagger and thats it i think.

Then look in your mail inbox for a response from ZOS . If nothing is there , go to the support page here and file a ticket . Tell them you don't understand and would like some assistance .

I never got anything in my inbox and i filed a ticket like 2 hours ago and still haven't gotten anything cx

Sidenote: Thank you all for trying to help and stuff

When you do get a response put the ticket number in this thread and tag a moderator for help getting it looked at faster . They help sometimes make things quicker .

The reference number is 160829-002355 if thats what you're talking about? And i dont know any mods XD im kinda new to these forums..Im pretty much always on Halo Waypoint cx I will be on alot more though because i never realized how awesome this community is cx

@ZOS_AntonioP @ZOS_DaryaK @ZOS_CoriJ

There I tagged them . Hopefully one can help .

FlaviusVoyage · August 2016

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

OutcastOfDarkness wrote: »

Rohamad_Ali wrote: »

Did you ever buy gold ? That's a big one on console .

Buy gold? No..? I dont think i have done any trading or anything like that actually. I traded my cousin some Motifs for a dagger and thats it i think.

Then look in your mail inbox for a response from ZOS . If nothing is there , go to the support page here and file a ticket . Tell them you don't understand and would like some assistance .

I never got anything in my inbox and i filed a ticket like 2 hours ago and still haven't gotten anything cx

Sidenote: Thank you all for trying to help and stuff

When you do get a response put the ticket number in this thread and tag a moderator for help getting it looked at faster . They help sometimes make things quicker .

The reference number is 160829-002355 if thats what you're talking about? And i dont know any mods XD im kinda new to these forums..Im pretty much always on Halo Waypoint cx I will be on alot more though because i never realized how awesome this community is cx

Keep updating your question, and soon enough you will have a human response. I started a ticket yesterday, and I already received my human response after updating the question.

SolarCat02 · August 2016

Stuff I know that could get a suspension/ban:
- Hacking
- Exploiting bugs (broken gap closers that let you climb walls, making your character fall underground to better harvest nodes or attack people when they can't attack you, broken sets like the werewolf set that gave ridiculous weapon damage, basically stuff that seems too good to be intended)
- Buying/selling gold
- Racial slurs and other inappropriate insults and communication
- Scamming other players
- Account sharing (more than one person actively playing the account)
- Botting (using code to animate your character somehow without you needing to be there)
- Excessive grinding (this one is not against the rules but grinding excessively sometimes sets off the botting sensors for an automated ban)
- Inbox spamming (sending a lot of mails in a short amount of time tends to set this off, although typically it's a "communications ban" rather than a full game suspension; if you have a good reason like guild communication this is not against the Terms of Service either)
- Having a really fast character (stacking too many in-game speed buffs sometimes sets off the speed hack detector, this is an accidental banning too if you only used in-game buffs such as armor sets and the orc passives)

That's everything I can think of.

OutcastOfDarkness · August 2016

SolarCat02 wrote: »

Stuff I know that could get a suspension/ban:
- Hacking
- Exploiting bugs (broken gap closers that let you climb walls, making your character fall underground to better harvest nodes or attack people when they can't attack you, broken sets like the werewolf set that gave ridiculous weapon damage, basically stuff that seems too good to be intended)
- Buying/selling gold
- Racial slurs and other inappropriate insults and communication
- Scamming other players
- Account sharing (more than one person actively playing the account)
- Botting (using code to animate your character somehow without you needing to be there)
- Excessive grinding (this one is not against the rules but grinding excessively sometimes sets off the botting sensors for an automated ban)
- Inbox spamming (sending a lot of mails in a short amount of time tends to set this off, although typically it's a "communications ban" rather than a full game suspension; if you have a good reason like guild communication this is not against the Terms of Service either)
- Having a really fast character (stacking too many in-game speed buffs sometimes sets off the speed hack detector, this is an accidental banning too if you only used in-game buffs such as armor sets and the orc passives)

That's everything I can think of.

I didnt do a single one of these though.. ;n; i wish they atleast send me an Email or something saying why..It might be because my internet like..disconnected like 10 times one day but at this point thats the only thing i can think of..

UrQuan · August 2016

OutcastOfDarkness wrote: »

SolarCat02 wrote: »

Stuff I know that could get a suspension/ban:
- Hacking
- Exploiting bugs (broken gap closers that let you climb walls, making your character fall underground to better harvest nodes or attack people when they can't attack you, broken sets like the werewolf set that gave ridiculous weapon damage, basically stuff that seems too good to be intended)
- Buying/selling gold
- Racial slurs and other inappropriate insults and communication
- Scamming other players
- Account sharing (more than one person actively playing the account)
- Botting (using code to animate your character somehow without you needing to be there)
- Excessive grinding (this one is not against the rules but grinding excessively sometimes sets off the botting sensors for an automated ban)
- Inbox spamming (sending a lot of mails in a short amount of time tends to set this off, although typically it's a "communications ban" rather than a full game suspension; if you have a good reason like guild communication this is not against the Terms of Service either)
- Having a really fast character (stacking too many in-game speed buffs sometimes sets off the speed hack detector, this is an accidental banning too if you only used in-game buffs such as armor sets and the orc passives)

That's everything I can think of.

I didnt do a single one of these though.. ;n; i wish they atleast send me an Email or something saying why..It might be because my internet like..disconnected like 10 times one day but at this point thats the only thing i can think of..

There have also been some cases where innocent people were accidentally caught up in a sweep of spammers/gold sellers/etc, so definitely keep pursuing this with CS until you at least get a reason given for why...

OutcastOfDarkness · August 2016

Update:Still no response from ZOS

newtinmpls · August 2016

Rats...I hope it gets sorted out soon.

OutcastOfDarkness · August 2016

UPDATE

Apparently i "Participated in hate speech"....uh. I dont even think i used my headset recently..or anything. I suppose it could be text chat but i never said anything wrong..I assume i was reported and its 72 hours. all well..atleast i know how long now. It still sucks though

scorpiodog · August 2016

OutcastOfDarkness wrote: »

UPDATE

Apparently i "Participated in hate speech"....uh. I dont even think i used my headset recently..or anything. I suppose it could be text chat but i never said anything wrong..I assume i was reported and its 72 hours. all well..atleast i know how long now. It still sucks though

Maybe in the heat of the moment you said some things and didn't realize you said them? Maybe you suggested they give or receive non-gendernormative intercourse?

OutcastOfDarkness · August 2016

scorpiodog wrote: »

OutcastOfDarkness wrote: »

UPDATE

Apparently i "Participated in hate speech"....uh. I dont even think i used my headset recently..or anything. I suppose it could be text chat but i never said anything wrong..I assume i was reported and its 72 hours. all well..atleast i know how long now. It still sucks though

Maybe in the heat of the moment you said some things and didn't realize you said them? Maybe you suggested they give or receive non-gendernormative intercourse?

no XD i dont use my mic at all. I do SOMETIMES to talk to someone im trading with but that hasnt been in a few weeks cx i use text chat to try to get a group for daily dungeons tho. thats about it cx

ZOS_DaryaK · August 2016

We've locked this thread as discussion of disciplinary action is not permitted on these forums.

Thelon · August 2016

ZOS_DaryaK wrote: »

We've locked this thread

fail

wayfarerx · August 2016

Thelon wrote: »

ZOS_DaryaK wrote: »

We've locked this thread

fail

This is the second "locked" thread I've seen today that was not really locked. Looks like something is glitched in the matrix.

Paneross · August 2016

ZoS is pretty dang fair and forgiving regarding discipline. Whatever you did was really really bad.

Jazbay_Grape · August 2016

In after lock