Wrothgar crashes not fixed on X1?

undefeatdgaul · August 2016

ZOS_GinaBruno wrote: »

Just to give you all a quick update, we are actively investigating the crash you're experiencing. We did fix a case where you could crash near the Orsinium crafting station, but are working on tracking down the issue you all are running into now.

Thank you, but its much bigger than just the crafting station and like sinibyte said its just not good enough and it never has been with this issue. This has been a huge problem TOTALLY IGNORED for 6 months now. I understand problems & glitches happen but this isnt right to be blown off for so long. We all paid for that DLC and it has been almost unplayable for the entire time. Please Please Please get every genius ZOS has to look into this problem. We have been sending tickets & complaining on the forums about it for months, there is NO reason it should have gone on this long.

X1 + wrothgar = game crash.

The game is also crazy laggy since the DB DLC

A lot of us have contacted Microsoft directly its such a disaster . Your customer service needs some serious help.

Thank you for for your effort I apologize for being so angry but this has just been going on for way too long without a solution or even a straight answer on the problem. I love the game, I really do & it wouldnt be as frustrating if it were a game we didnt care about. I also dont mean to take it out on you guys, you obviously didnt cause the problem.

That said it has to be addressed ASAP once and for all, and we would appreciate to be kept in the loop.

Thank you again

JudahXBL · August 2016

2 characters now. Completely uninstalled ESO and it's still doing it on another character after I re-installed it.

SwaminoNowlino · August 2016

"We have all hands on deck and all of our employees are working hard to identify and address the issue. Granted, even if we do find it (which is unlikely) we won't actually pass the fix on to you until Update 12 (which is in the December time frame). Thank you all for your patience!"

N0TPLAYER2 · August 2016

On Xbox, here's my advice.

Orsinium is a plague. When turning in writs just go to shatul wayshrine outside of the city, turn in write and bail straight back out. Never ever enter orsinium or use the main city wayshrine.

The rest of the country works very good.

Hope this helps

NewBlacksmurf · August 2016

WillhelmBlack wrote: »

I think it's glaringly obvious that Xbox can't handle that amount of textures. I bet ZOS haven't even played around with toning some of them down on the side of the taller buildings. Those cane my £1400 PC just on med/high settings, the Xbox just crashes trying to load them.

@WillhelmBlack

It's definately not that because there are games with far more textures going on that run fine.

Heck, there are even other zones in this game with more going on that are fine.....rushed content and a lack of understanding of the console is the issue. It's not a power issue but a lack of quality from ZOS production.

It's been what 9 months of problems in Orsinium starting with all of PC regardless of the rig

This is all a ZOS issue

Unsent.Soul · August 2016

phaseadept wrote: »

Thank you @ZOS_GinaBruno.

The question is: should people avoid Orsinium?

I would assume so, they will only move stuck characters once or twice before they are forgotten about.

3 updates later and we still have issues with wrothgar/orsinium.

I've simply given up hope on completing anything ever again in this zone. Outside of resource farming this zone is useless.

NewBlacksmurf · August 2016

@ZOS_GinaBruno
How about an update on a crown refund for those of us who purchased Orsinium.

90+ days is a long time to buy something and have 0 access

WillhelmBlack · August 2016

NewBlacksmurf wrote: »

WillhelmBlack wrote: »

I think it's glaringly obvious that Xbox can't handle that amount of textures. I bet ZOS haven't even played around with toning some of them down on the side of the taller buildings. Those cane my £1400 PC just on med/high settings, the Xbox just crashes trying to load them.

@WillhelmBlack

It's definately not that because there are games with far more textures going on that run fine.

Heck, there are even other zones in this game with more going on that are fine.....rushed content and a lack of understanding of the console is the issue. It's not a power issue but a lack of quality from ZOS production.

It's been what 9 months of problems in Orsinium starting with all of PC regardless of the rig

This is all a ZOS issue

Oh it's defo a ZOS issue but just going off my experience with Orsinium, most laggy empty space in game right now. Sometimes it's always more than what meets the eye, I'm 100% certain it's something to do with them exclusive textures.

WillhelmBlack · August 2016

NewBlacksmurf wrote: »

@ZOS_GinaBruno
How about an update on a crown refund for those of us who purchased Orsinium.

90+ days is a long time to buy something and have 0 access

This needs to be done.

Unsent.Soul · August 2016

NewBlacksmurf wrote: »

@ZOS_GinaBruno
How about an update on a crown refund for those of us who purchased Orsinium.

90+ days is a long time to buy something and have 0 access

They will never answer this. Sad, but true. This zone should just be scrapped. They can't fix it, it's been months that this issue has been present.

Refunds for everyone who's paid for this dlc and some form of compensation for those of us who are subbed and can't play the dlc.

Shad0wfire99 · August 2016

NewBlacksmurf wrote: »

@ZOS_GinaBruno
How about an update on a crown refund for those of us who purchased Orsinium.

90+ days is a long time to buy something and have 0 access

Yeah, I'm not generally one to clamor for a refund, but I'm pretty close right now.

The_Lex · August 2016

I'm on board the refund/compensation train. I haven't been able to do any of the Orsinium main quests. Outside the city is usually pretty good, but I didn't buy a node-farming only DLC.

smokey13a · August 2016

umm, I'm on xbox and had no problems in wrothgar, not even loading screens.

The_Lex · August 2016

smokey13a wrote: »

umm, I'm on xbox and had no problems in wrothgar, not even loading screens.

Consider yourself fortunate then. A quick search of the forums will lead you to the conclusion that you are in a happy minority.

JudahXBL · August 2016

The_Patriarch wrote: »

smokey13a wrote: »

umm, I'm on xbox and had no problems in wrothgar, not even loading screens.

Consider yourself fortunate then. A quick search of the forums will lead you to the conclusion that you are in a happy minority.

I got once character in there flawlessly. I emptied my quest log (even Cadwell's Gold and Pledges) and it's running very smoothly. I guess I'll have to do the same with all my characters lol.

The_Lex · August 2016

JudahXBL wrote: »

The_Patriarch wrote: »

smokey13a wrote: »

umm, I'm on xbox and had no problems in wrothgar, not even loading screens.

Consider yourself fortunate then. A quick search of the forums will lead you to the conclusion that you are in a happy minority.

I got once character in there flawlessly. I emptied my quest log (even Cadwell's Gold and Pledges) and it's running very smoothly. I guess I'll have to do the same with all my characters lol.

I'll give it a try. I just hate that I have to remove quests from a questing game in order to get smooth functionality in a questing zone.

The_Lex · August 2016

JudahXBL wrote: »

The_Patriarch wrote: »

smokey13a wrote: »

umm, I'm on xbox and had no problems in wrothgar, not even loading screens.

Consider yourself fortunate then. A quick search of the forums will lead you to the conclusion that you are in a happy minority.

I got once character in there flawlessly. I emptied my quest log (even Cadwell's Gold and Pledges) and it's running very smoothly. I guess I'll have to do the same with all my characters lol.

And what does that mean? We can't do Cadwell's silver/gold without first doing Orsinium or vice versa?

@ZOS_GinaBruno @ZOS_JessicaFolsom

Rex-Umbra · August 2016

ZOS_GinaBruno wrote: »

Just to give you all a quick update, we are actively investigating the crash you're experiencing. We did fix a case where you could crash near the Orsinium crafting station, but are working on tracking down the issue you all are running into now.

Crashes common thoughout the city especially loading into Scarp keep for me.

Rex-Umbra · August 2016

Just crashed on Dye station

JudahXBL · August 2016

Rex-Umbra wrote: »

Just crashed on Dye station

Yeah lol stay away from the entire area between the wayshrine, bank and dye station. Also make sure you have no quests logged from outside of Wrothgar. Doing that, I actually managed to finish everything on one toon and I'm halfway through the main quest line on another.

ZOS_DaryaK · August 2016

If anyone is still unable to log into a character that is stuck in Wrothgar, please submit a ticket to our support team and be sure to include the names of any characters you are unable to log in with.

Additionally, if your game is crashing when you are in Wrothgar, please submit a ticket including the character you were on, where you were and what you were doing when the crash occurred.

Edit: To clarify, we need information from players who have experienced issues in Wrothgar after the 8/16/2016 patch.

We understand that this issue has been frustrating for a long time. We need more data to confirm exactly where and when this issue is occurring.

Additionally, we have removed a couple of posts from this thread as they were nonconstructive. We welcome your criticism, but it must be kept civil and constructive.

razzle1184kicks · August 2016

I spent probably 30-40 mins on my main and didnt get booted to the dashboard. ..until me and a friend went into the dye station.

First off he got booted and 10 mins after wards I got booted.

But overall it's improved but not fully fixed.

Such a shame.

Caff32 · August 2016

ZOS_GinaBruno wrote: »

Just to give you all a quick update, we are actively investigating the crash you're experiencing. We did fix a case where you could crash near the Orsinium crafting station, but are working on tracking down the issue you all are running into now.

FYI, it's not a new problem. If the focus was on the crafting station area only, the focus was too narrow. Anywhere in the city has had crashes since launch of the DLC and has gotten more prominent every DLC.

For an immediate fix, just move the max level writ turn in location. You will receive a huge reprieve from angry players and buy yourselves time to find a more permanent fix.

N0TPLAYER2 · August 2016

ZOS_DaryaK wrote: »

If anyone is still unable to log into a character that is stuck in Wrothgar, please submit a ticket to our support team and be sure to include the names of any characters you are unable to log in with.

Additionally, if your game is crashing when you are in Wrothgar, please submit a ticket including the character you were on, where you were and what you were doing when the crash occurred.

Edit: To clarify, we need information from players who have experienced issues in Wrothgar after the 8/16/2016 patch.

We understand that this issue has been frustrating for a long time. We need more data to confirm exactly where and when this issue is occurring.

Additionally, we have removed a couple of posts from this thread as they were nonconstructive. We welcome your criticism, but it must be kept civil and constructive.

This is all we ever ask for. Simple communication.

Thank you

ArchMikem · August 2016

ZOS_DaryaK wrote: »

Edit: To clarify, we need information from players who have experienced issues in Wrothgar after the 8/16/2016 patch.

We understand that this issue has been frustrating for a long time. We need more data to confirm exactly where and when this issue is occurring.

I haven't gone into Wrothgar after the patch yet, but really before the patch my game would Crash literally ANYWHERE within the city limits of Orsinium. Even when nearing the city gates as well. Just walking/riding through the city there would be a crash. Entering buildings would crash. Trying to use the Wayshrine would crash during the loading screen. The cause itself seems random but the only common denominator is the Character's position near and within Orsinium.

JudahXBL · August 2016

Stay away from the bank area. Was turning in a quest and accidentally talked to the wandering merchant whilst trying to jump and crashed hard.