This game has the worst support of any game I've ever contacted.

seangcxqb14_ESO · August 2016

I've been trying to install this game for over two weeks, each time the installation has failed with an error. I tried on two different computers, and have used over 200GB deleting the install and starting over.

Here is how their support handled the issue.

If you’ve performed these steps and the game is still not downloading correctly, please respond back to this e-mail with a copy of your System Profiler.

After following their instructions, and still getting the error, I responded back with the information they requested.

Greetings,
Thank you for contacting The Elder Scrolls Online team. Due to high ticket volume, we apologize for how long it has taken us to get back to you, and appreciate your patience.
If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox. If your issue has not been resolved, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team

After responding back to this email, they respond with the following - again, not addressing the issue.

Greetings,
Thank you for contacting The Elder Scrolls Online Team!
The North American PC/Mac Megaserver is currently unavailable while we perform maintenance to address reports of login issues.
Please keep an eye on our Service Alerts page for future updates.
Warm Regards,
The Elder Scrolls Online Team

And my ticket was closed. So I tried to install again the next day. I still have the issue, so I opened a new ticket.

Greetings,
Thank you for contacting The Elder Scrolls Online team. Due to high ticket volume, we apologize for how long it has taken us to get back to you, and appreciate your patience.
If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox. If your issue has not been resolved, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team

I responded back that I was still having an issue. My ticket was closed.

This company is an absolute disgrace.

nine9six · August 2016

Don't talk about Chet like that...!

seangcxqb14_ESO · August 2016

If Chet is even a real person, which I doubt, he should be ashamed of himself.

nine9six · August 2016

Well now you've gone and hurt his feelings. Support response times will drop even more.

Thanks...

seangcxqb14_ESO · August 2016

nine9six wrote: »

Well now you've gone and hurt his feelings. Support response times will drop even more.

Thanks...

Except they don't actually provide support. Replying to a support request and asking for feedback without addressing the issue isn't actually providing support.

seangcxqb14_ESO · August 2016

Seriously if Chet is a real person it must be nice copying and pasting the same message to every support request and getting paid for it.

Garldeen · August 2016

seangcxqb14_ESO wrote: »

Seriously if Chet is a real person it must be nice copying and pasting the same message to every support request and getting paid for it.

Least you didn't get the reply which says we are too busy to help you so we are closing your ticket, goodbye. That is the Chet special

What error are you getting? Lets see if we can be of more use

Zerok · August 2016

You forgot to summon a problem solver.

Here is the spell: @ZOS_GinaBruno

ZOS_DaryaK · August 2016

We're moving this discussion to Mac Technical Support.
@seangcxqb14_ESO, I've made your new ticket is in the correct area for someone to try and assist you.

RavenRoxie · August 2016

seangcxqb14_ESO wrote: »

I've been trying to install this game for over two weeks, each time the installation has failed with an error. I tried on two different computers, and have used over 200GB deleting the install and starting over.

Here is how their support handled the issue.

If you’ve performed these steps and the game is still not downloading correctly, please respond back to this e-mail with a copy of your System Profiler.

After following their instructions, and still getting the error, I responded back with the information they requested.

Greetings,
Thank you for contacting The Elder Scrolls Online team. Due to high ticket volume, we apologize for how long it has taken us to get back to you, and appreciate your patience.
If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox. If your issue has not been resolved, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team

After responding back to this email, they respond with the following - again, not addressing the issue.

Greetings,
Thank you for contacting The Elder Scrolls Online Team!
The North American PC/Mac Megaserver is currently unavailable while we perform maintenance to address reports of login issues.
Please keep an eye on our Service Alerts page for future updates.
Warm Regards,
The Elder Scrolls Online Team

And my ticket was closed. So I tried to install again the next day. I still have the issue, so I opened a new ticket.

Greetings,
Thank you for contacting The Elder Scrolls Online team. Due to high ticket volume, we apologize for how long it has taken us to get back to you, and appreciate your patience.
If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox. If your issue has not been resolved, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team

I responded back that I was still having an issue. My ticket was closed.

This company is an absolute disgrace.

MHMMM

I contacted this last week asking a question about using the "Lock" option on monster sets that you can trade. I got a reply back that had ABSOLUTELY NOTHING TO DO WITH MY ISSUE, WHATSOEVER.

The unhelpful and ignorant auto response is strong with these people.

ricam · August 2016

I have been having the same trouble on pc. They simply do not reply or send a generic reply. It is ridiculous to buy a game and not be able to play it.