Maintenance for the week of October 14:
• NA megaservers login – October 16,  6:00AM EDT (10:00 UTC) - 8:00AM EDT (12:00 UTC)
• EU megaservers login – October 16,  6:00AM EDT (10:00 UTC) - 8:00AM EDT (12:00 UTC)
• ESO Store and Account System for maintenance – October 16,  6:00AM EDT (10:00 UTC) - 10:00AM EDT (14:00 UTC)
Update 24 and the Dragonhold DLC Game Pack are both now available for testing on the PTS! Experience the amazing conclusion to the Season of the Dragon saga. You can find the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts

Ok, so I installed with the workaround and....

seangcxqb14_ESO
How do I play the game? I have the launcher open... no play button, no install button... nothing.
  • seangcxqb14_ESO
    So I guess I just can't play the game then...

    :(
  • Delpi
    Delpi
    ✭✭✭✭✭
    Did you tried to open it directly, without the launcher? You can find it in your application folder.
    "I used to be an adventurer like you. Then I took an arrow in the knee..."
  • seangcxqb14_ESO
    Delpi wrote: »
    Did you tried to open it directly, without the launcher? You can find it in your application folder.

    Thanks for the reply!

    In my application folder there are only 2 items. One is "Launcher", and the other is a shortcut to Launcher.app "Play the Elder Scrolls Online". Both bring me to the launcher above. Note that this is in "/Applications/Zenimax Online".

    I've been trying every day since I first downloaded it. I've also tried removing them and reinstalling multiple times. I also tried on a different computer.

    I have no idea what to do.
  • Slammer99uk
    Slammer99uk
    ✭✭✭
    Delpi wrote: »
    Did you tried to open it directly, without the launcher? You can find it in your application folder.

    Thanks for the reply!

    In my application folder there are only 2 items. One is "Launcher", and the other is a shortcut to Launcher.app "Play the Elder Scrolls Online". Both bring me to the launcher above. Note that this is in "/Applications/Zenimax Online".

    I've been trying every day since I first downloaded it. I've also tried removing them and reinstalling multiple times. I also tried on a different computer.

    I have no idea what to do.

    The actual app is in the following path, note this may be a little different for you as I have my apps in categorized folders under the application folder:-

    /Applications/Games/ESO/The Elder Scrolls Online EU/game_mac/pubplayerclient/eso.app

    Remove the Games folder from that path if you have left everything as standard

    I hope that helps
    Edited by Slammer99uk on July 31, 2016 8:51AM
  • seangcxqb14_ESO
    Delpi wrote: »
    Did you tried to open it directly, without the launcher? You can find it in your application folder.

    Thanks for the reply!

    In my application folder there are only 2 items. One is "Launcher", and the other is a shortcut to Launcher.app "Play the Elder Scrolls Online". Both bring me to the launcher above. Note that this is in "/Applications/Zenimax Online".

    I've been trying every day since I first downloaded it. I've also tried removing them and reinstalling multiple times. I also tried on a different computer.

    I have no idea what to do.

    The actual app is in the following path, note this may be a little different for you as I have my apps in categorized folders under the application folder:-

    /Applications/Games/ESO/The Elder Scrolls Online EU/game_mac/pubplayerclient/eso.app

    Remove the Games folder from that path if you have left everything as standard

    I hope that helps

    Hi,

    I don't have an ESO folder or "eso.app" anywhere.

    I've been downloading the game from: https://account.elderscrollsonline.com/users/account
    By clicking "Download Game".

    I change my resolution and install via "Install_ESO" (which is what was downloaded from that link above)
    That installs "Launcher.app" and a shortcut to launcher in a "Zenimax Online" folder.

    Actual paths (Not modified):
    "/Applications/Zenimax Online/Launcher.app"
    "/Applications/Zenimax Online/Play the Elder Scrolls Online" - which is an alias "shortcut" of Launcher.app

    Nothing else is installed.

    The launcher is also opened after that install. There is no "play" or "install" button.

    When I open Launcher.app directly or via the alias, it still has no way to install or play.

    How do I get "eso.app"?
    Edited by seangcxqb14_ESO on August 1, 2016 1:41AM
  • KhajitFurTrader
    KhajitFurTrader
    Community-Botschafter
    @seangcxqb14_ESO,

    assuming that you haven't altered the standard installation path on initial installation of the game client, you should be able to find eso.app in

    /Applications/ZeniMax Online/The Elder Scrolls Online/game_mac/pubplayerclient

    (or The Elder Scrolls Online EU for the EU client, respectively).

  • seangcxqb14_ESO
    @seangcxqb14_ESO,

    assuming that you haven't altered the standard installation path on initial installation of the game client, you should be able to find eso.app in

    /Applications/ZeniMax Online/The Elder Scrolls Online/game_mac/pubplayerclient

    (or The Elder Scrolls Online EU for the EU client, respectively).

    Hi, here are the contents of my "Zenimax Online" folder. I have not altered or modified anything.

    It's worth noting, I'm not sure what you mean by "initial installation". The "Install_ESO.app" just installed Launcher, and opened the Launcher. But the launcher didn't actually do anything. It just showed as above, no install button for the game.

    Even after repeatedly trying on both this computer and another iMac, it still shows no buttons and doesn't "install" anything other than a useless launcher with no buttons.
    Edited by seangcxqb14_ESO on August 2, 2016 8:21AM
  • seangcxqb14_ESO
    Ok, I figured out a workaround.

    Click Settings > Enable Show Public Test Environment > Change Megaserver to Europe > Change Megaserver back to North America.

    An install button should now be visible.
  • KhajitFurTrader
    KhajitFurTrader
    Community-Botschafter
  • Slammer99uk
    Slammer99uk
    ✭✭✭
    deleted
    Edited by Slammer99uk on August 2, 2016 11:58PM
  • seangcxqb14_ESO
    Well, I give up. I completely downloaded the game 3 times, it failed all 3 times with the error below. I tried repairing 3 times (including restarting for the 2nd and 3rd time - each time), each time it failed with that error.

    Thanks for all the help, but I've literally spent 10 days trying to install this game. I'm done.
  • seangcxqb14_ESO
    Oh, and it isn't any different, but here is the screenshot of the repair failing with the same error.
    2ecaef0155e2ebe57946073d9c9d3f.png


    Oh, and my firewall is off and I use Google DNS servers (8.8.8.8 and 8.8.4.4). Tried with 4.2.2.2 also.
    e6e68df2c280800915ba34f90577cb.png

    31cfa07ba4eb09d1c712af14fa161a.png

    Not sure if this is relevant, but these are the only error logs I found. This is for the most recent attempt only.
    "./The Elder Scrolls Online/vo_en/_databuild/databuild_errors.log"
    2016-07-29T16:06:56.027-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/statetransitionmapdef.cache" warning="missing def file"
    
    2016-07-29T16:06:56.027-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/statetransitionlistdef.cache" warning="missing def file"
    
    2016-07-29T16:06:56.027-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/statetransitiondef.cache" warning="missing def file"
    
    2016-07-29T16:06:56.027-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/actionlistdef.cache" warning="missing def file"
    
    2016-07-29T16:06:57.431-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/loottabledef.cache" warning="missing def file"
    
    2016-07-29T16:06:59.053-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/targetsetdef.cache" warning="missing def file"
    
    2016-07-29T16:06:59.147-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/monstergroupdef.cache" warning="missing def file"
    
    2016-07-29T16:06:59.287-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/globalmonsterdatadef.cache" warning="missing def file"
    
    2016-07-29T16:07:00.083-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/terrainsetdef.cache" warning="missing def file"
    
    2016-07-29T16:07:00.145-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/jumppointdef.cache" warning="missing def file"
    
    2016-07-29T16:07:00.145-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/monsterrelationdef.cache" warning="missing def file"
    
    2016-07-29T16:07:00.364-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/spawntabledef.cache" warning="missing def file"
    
    2016-07-29T16:07:00.629-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/actionsequencedef.cache" warning="missing def file"
    
    2016-07-29T16:07:03.437-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/itemstylerequirementsdef.cache" warning="missing def file"
    
    2016-07-29T16:07:03.437-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/randomitemstyledef.cache" warning="missing def file"
    
    2016-07-29T16:07:05.636-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/globaltrapdatadef.cache" warning="missing def file"
    
    2016-07-29T16:07:05.761-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/cameratransformdef.cache" warning="missing def file"
    
    2016-07-29T16:07:05.777-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/targetprioritydef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.058-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/instancecontrollerdef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.058-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/instancecontrollernodedef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.214-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/rewarddef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.697-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/globalversioningdatadef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.806-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/dynamicdifficultydef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.853-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/monsterreactionsetdef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.884-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/itemqualityscaledef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.900-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/substoredef.cache" warning="missing def file"
    
    2016-07-29T16:07:07.181-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/theatercontrollerdef.cache" warning="missing def file"
    
    2016-07-29T16:07:07.290-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/lootcratedef.cache" warning="missing def file"
    
    2016-07-29T16:07:07.290-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/lootcratetierdef.cache" warning="missing def file"
    

    "./The Elder Scrolls Online/depot/_databuild/databuild_errors.log"
    2016-07-29T16:06:56.027-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/statetransitionmapdef.cache" warning="missing def file"
    
    2016-07-29T16:06:56.027-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/statetransitionlistdef.cache" warning="missing def file"
    
    2016-07-29T16:06:56.027-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/statetransitiondef.cache" warning="missing def file"
    
    2016-07-29T16:06:56.027-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/actionlistdef.cache" warning="missing def file"
    
    2016-07-29T16:06:57.431-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/loottabledef.cache" warning="missing def file"
    
    2016-07-29T16:06:59.053-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/targetsetdef.cache" warning="missing def file"
    
    2016-07-29T16:06:59.147-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/monstergroupdef.cache" warning="missing def file"
    
    2016-07-29T16:06:59.287-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/globalmonsterdatadef.cache" warning="missing def file"
    
    2016-07-29T16:07:00.083-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/terrainsetdef.cache" warning="missing def file"
    
    2016-07-29T16:07:00.145-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/jumppointdef.cache" warning="missing def file"
    
    2016-07-29T16:07:00.145-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/monsterrelationdef.cache" warning="missing def file"
    
    2016-07-29T16:07:00.364-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/spawntabledef.cache" warning="missing def file"
    
    2016-07-29T16:07:00.629-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/actionsequencedef.cache" warning="missing def file"
    
    2016-07-29T16:07:03.437-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/itemstylerequirementsdef.cache" warning="missing def file"
    
    2016-07-29T16:07:03.437-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/randomitemstyledef.cache" warning="missing def file"
    
    2016-07-29T16:07:05.636-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/globaltrapdatadef.cache" warning="missing def file"
    
    2016-07-29T16:07:05.761-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/cameratransformdef.cache" warning="missing def file"
    
    2016-07-29T16:07:05.777-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/targetprioritydef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.058-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/instancecontrollerdef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.058-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/instancecontrollernodedef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.214-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/rewarddef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.697-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/globalversioningdatadef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.806-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/dynamicdifficultydef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.853-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/monsterreactionsetdef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.884-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/itemqualityscaledef.cache" warning="missing def file"
    
    2016-07-29T16:07:06.900-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/substoredef.cache" warning="missing def file"
    
    2016-07-29T16:07:07.181-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/theatercontrollerdef.cache" warning="missing def file"
    
    2016-07-29T16:07:07.290-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/lootcratedef.cache" warning="missing def file"
    
    2016-07-29T16:07:07.290-05:00 event_type=file_warning filename="e:/eso/EsoPackfileTemp/live_public/client//gamedata/lootcratetierdef.cache" warning="missing def file"
    
    


    Specs:
    iMac (Retina 5K, 27-inch, Late 2014)
    CPU: Intel Core i7-4790K @ 4.00GHz
    GPU: AMD Radeon R9 M295X 4096 MB
    RAM: 16 GB 1600 MHz DDR3
    OS: OS X 10.11.6 (15G31)


    Also, my internet speed isn't the problem.
    zcibqtbu9ani.png


    And I have no packet loss or any other issues. I use a wired gigabit connection - cat6 cable with gigabit ports on all devices.s51d8dq126hx.png


    Good luck fixing the installer for others, but I've had enough of failing to install the same game every day. Hope the info I provided helps.
    Edited by seangcxqb14_ESO on August 5, 2016 5:00AM
  • KhajitFurTrader
    KhajitFurTrader
    Community-Botschafter
    @seangcxqb14_ESO, could you please post the contents of the Launcher's host.developer.log file? To find it, go to

    /Applications/ZeniMax Online

    right-click on Launcher.app, then select Show Package Contents from the context menu. Navigate to Contents/MacOS. There should be several numbered host.developer.log files, the one without the number is the most recent. Perhaps there is a hint in there as to why the Launcher can't find the CDN client master repository.

    Edited by KhajitFurTrader on August 5, 2016 12:31PM
  • seangcxqb14_ESO
    @seangcxqb14_ESO, could you please post the contents of the Launcher's host.developer.log file? To find it, go to

    /Applications/ZeniMax Online

    right-click on Launcher.app, then select Show Package Contents from the context menu. Navigate to Contents/MacOS. There should be several numbered host.developer.log files, the one without the number is the most recent. Perhaps there is a hint in there as to why the Launcher can't find the CDN client master repository.
    08/05/2016 01:26:19 Accept queue size of (2)
    08/05/2016 01:26:19 Response code set [/images/single/icons.png:200:0]
    08/05/2016 01:26:19 Response code set [/images/gold/backgrounds/bg-cover01.png:200:0]
    08/05/2016 01:26:19 Accept queue size of (2)
    08/05/2016 01:26:19 Response code set [/images/gold/plate-extended.png:200:0]
    08/05/2016 01:26:19 Response code set [/images/gold/plate-games-news.png:200:0]
    08/05/2016 01:26:19 Extracting skin file (workflow.json)
    08/05/2016 01:26:19 Extracting skin file (locale.json)
    08/05/2016 01:26:19 Response code set [/images/gold/plate-settings.png:200:0]
    08/05/2016 01:26:19 Loading localization (en-us)
    08/05/2016 01:26:19 Loading localization (en-us)
    08/05/2016 01:26:19 http://127.0.0.1:53936/applications.js (2471): -=- Version: 1134543
    08/05/2016 01:26:19 http://127.0.0.1:53936/applications.js (2489): ------- Branch: live -------
    08/05/2016 01:26:19 http://127.0.0.1:53936/applications.js (2490): ------- Type: public -------
    08/05/2016 01:26:19 http://127.0.0.1:53936/applications.js (1961): ---- Setting loaded ----
    08/05/2016 01:26:19 Extracting skin file (locale.json)
    08/05/2016 01:26:19 Loading interop library (/Applications/Zenimax Online/Launcher.app/Contents/MacOS/libdownloader.dylib)
    08/05/2016 01:26:19 Loading interop library (/Applications/Zenimax Online/Launcher.app/Contents/MacOS/libpatcher.dylib)
    08/05/2016 01:26:19 Loading interop library (/Applications/Zenimax Online/Launcher.app/Contents/MacOS/libMinSpecDetectionInterop.dylib)
    08/05/2016 01:26:19 Loading localization (en-us)
    08/05/2016 01:26:19 Loading localization (en-us)
    08/05/2016 01:26:19 Extracting skin file (locale.json)
    08/05/2016 01:26:19 Extracting skin file (analytics.json)
    08/05/2016 01:26:19 Downloader Version: 3.6.5.0
    08/05/2016 01:26:19 Solid Core v0.82 () in use (S11)
    08/05/2016 01:26:19 Cwd [/] [AC:87:A3:10:00:05]
    08/05/2016 01:26:19 Torrent Agent: -SC0082-
    08/05/2016 01:26:19 Torrent Agent: -SD3650-
    08/05/2016 01:26:19 Starting manager thread
    08/05/2016 01:26:19 Manager state changing from (Idle) to (Start)
    08/05/2016 01:26:19 Manager state changing from (Start) to (Process)
    08/05/2016 01:26:19 Patcher Version: 3.6.5.0
    08/05/2016 01:26:19 Response code set [/images/gold/progress-bar.png:200:0]
    08/05/2016 01:26:19 Loading localization (en-us)
    08/05/2016 01:26:19 Loading localization (en-us)
    08/05/2016 01:26:19 Response code set [/images/gold/progress-bar-fill.png:200:0]
    08/05/2016 01:26:19 http://127.0.0.1:53936/applications.js (1890): -=- Region: US
    08/05/2016 01:26:19 Extracting skin file (locale.json)
    08/05/2016 01:26:19 Accept queue size of (2)
    08/05/2016 01:26:19 Response code set [/images/gold/dropdown-bottom.png:200:0]
    08/05/2016 01:26:19 Response code set [/images/gold/progress-bar-glow.png:200:0]
    08/05/2016 01:26:19 Loading localization (en-us)
    08/05/2016 01:26:19 Loading localization (en-us)
    08/05/2016 01:26:19 Worflow starting from start
    08/05/2016 01:26:20 Response code set [/images/gold/dropdown-open.png:200:0]
    08/05/2016 01:26:20 http://127.0.0.1:53936/applications.js (2588):  ---- Trying to clean first. ----
    08/05/2016 01:26:20 Start file [/Applications/Zenimax Online/Launcher.app/Contents/MacOS/ProgramData/Host.58ed1e82b7551dd15c3b0f1af11902ddb790fc01/b63dd60290afc53bd751f6e7538d2790b324743e.patchmanifest.partial] [S:0k] [E:0k] [P:0k]
    08/05/2016 01:26:21 Checking manifest (/Applications/Zenimax Online/Launcher.app/Contents/MacOS/ProgramData/Host.58ed1e82b7551dd15c3b0f1af11902ddb790fc01/b63dd60290afc53bd751f6e7538d2790b324743e.patchmanifest) (35 to 35)
    08/05/2016 01:26:21 http://127.0.0.1:53936/applications.js (2674): ---- Task re-LoadApps ----
    08/05/2016 01:26:21 http://127.0.0.1:53936/applications.js (2061): ---- The Elder Scrolls Online (NA) changing state: 1 ----
    08/05/2016 01:26:21 http://127.0.0.1:53936/applications.js (2061): ---- The Elder Scrolls Online (EU) changing state: 1 ----
    08/05/2016 01:26:21 http://127.0.0.1:53936/applications.js (2061): ---- The Elder Scrolls Online (PTS) changing state: 1 ----
    08/05/2016 01:26:21 http://127.0.0.1:53936/applications.js (2681): ---- LoadApps Complete ----
    08/05/2016 01:26:21 Accept queue size of (2)
    08/05/2016 01:26:21 Response code set [/images/gold/btn-teal.png:200:0]
    08/05/2016 01:26:21 Response code set [/images/gold/btn-teal-disabled.png:200:0]
    08/05/2016 01:26:21 http://127.0.0.1:53936/applications.js (1118): --- Applications Config Version: 1.0.0.0 ---
    08/05/2016 01:26:21 http://127.0.0.1:53936/applications.js (1132): --- Server Status ---
    08/05/2016 01:26:21 http://127.0.0.1:53936/cache.js (28): ---- Cache File Load Start ----
    08/05/2016 01:26:21 http://127.0.0.1:53936/applications.js (1163): --- Load Ads ---
    08/05/2016 01:26:21 http://127.0.0.1:53936/cache.js (28): ---- Cache File Load Start ----
    08/05/2016 01:26:22 http://127.0.0.1:53936/cache.js (28): ---- Cache File Load Start ----
    08/05/2016 01:26:22 Start file [/Applications/Zenimax Online/Launcher.app/Contents/MacOS/ProgramData/Host.58ed1e82b7551dd15c3b0f1af11902ddb790fc01/a9dd6ff070f316b1e0ae1d082da204d7bf300c19.patchmanifest.partial] [S:0k] [E:0k] [P:0k]
    08/05/2016 01:26:22 http://127.0.0.1:53936/cache.js (34): ---- Cache File Load Success ----
    08/05/2016 01:26:22 Checking manifest (/Applications/Zenimax Online/Launcher.app/Contents/MacOS/ProgramData/Host.58ed1e82b7551dd15c3b0f1af11902ddb790fc01/a9dd6ff070f316b1e0ae1d082da204d7bf300c19.patchmanifest) (151 to 151)
    08/05/2016 01:26:22 http://127.0.0.1:53936/applications.js (2061): ---- The Elder Scrolls Online (EU) changing state: 0 ----
    08/05/2016 01:26:22 http://127.0.0.1:53936/applications.js (2061): ---- The Elder Scrolls Online (PTS) changing state: 0 ----
    08/05/2016 01:26:22 http://127.0.0.1:53936/cache.js (34): ---- Cache File Load Success ----
    08/05/2016 01:26:22 http://127.0.0.1:53936/applications.js (1167): --- Load Ads: Loaded ---
    08/05/2016 01:26:22 Error sending http request
    08/05/2016 01:26:22 http://127.0.0.1:53936/cache.js (34): ---- Cache File Load Success ----
    08/05/2016 01:26:23 Unsupported cursor (move) using default instead.  To implement this cursor add move.png to the Resources directory
    08/05/2016 01:26:25 Unsupported cursor (move) using default instead.  To implement this cursor add move.png to the Resources directory
    08/05/2016 01:26:27 Error sending http request
    08/05/2016 01:26:29 http://127.0.0.1:53936/applications.js (1004): ---- displayAdsLoaded Done ----
    08/05/2016 01:26:29 Accept queue size of (6)
    08/05/2016 01:26:29 Response code set [/images/patcher/Scrollbar-elevator-Arrow-(down).png:200:0]
    08/05/2016 01:26:29 Response code set [/images/patcher/Scrolls-elevator-arrow-up.png:200:0]
    08/05/2016 01:26:29 Response code set [/images/gold/news-block.png:200:0]
    08/05/2016 01:26:29 Response code set [/images/gold/game-settings.png:200:0]
    08/05/2016 01:26:29 Response code set [/images/gold/game-settings-arrow.png:200:0]
    08/05/2016 01:26:29 Response code set [/images/gold/line.png:200:0]
    08/05/2016 01:26:29 Accept queue size of (4)
    08/05/2016 01:26:29 Response code set [/images/pip-inactive.png:200:0]
    08/05/2016 01:26:29 Response code set [/images/pip-active.png:200:0]
    08/05/2016 01:26:29 Response code set [/images/patcher/scrollbar-area.png:200:0]
    08/05/2016 01:26:29 Response code set [/images/patcher/thumb.png:200:0]
    08/05/2016 01:26:29 Accept queue size of (2)
    08/05/2016 01:26:29 Response code set [/images/gold/status-down.png:200:0]
    08/05/2016 01:26:29 Response code set [/images/gold/status-up.png:200:0]
    08/05/2016 01:26:30 Response code set [/images/gold/news-block-hover.png:200:0]
    08/05/2016 01:26:31 Response code set [/images/single/settings.png:200:0]
    08/05/2016 01:26:31 Accept queue size of (6)
    08/05/2016 01:26:31 Response code set [/images/gold/checkbox.png:200:0]
    08/05/2016 01:26:31 Response code set [/images/patcher/fr.png:200:0]
    08/05/2016 01:26:31 Response code set [/images/patcher/de_deutschland_flag_german_germany_icon.png:200:0]
    08/05/2016 01:26:31 Response code set [/images/patcher/europeanunion.png:200:0]
    08/05/2016 01:26:31 Response code set [/images/patcher/america_american_flag_united_states_of_america_us_icon.png:200:0]
    08/05/2016 01:26:31 Response code set [/images/gold/dropdown.png:200:0]
    08/05/2016 01:26:31 Response code set [/images/patcher/button-normal.png:200:0]
    08/05/2016 01:26:31 Response code set [/images/gold/checkbox-checked.png:200:0]
    08/05/2016 01:26:32 Error sending http request
    08/05/2016 01:26:33 Response code set [/images/patcher/button-over.png:200:0]
    08/05/2016 01:48:48 http://127.0.0.1:53936/applications.js (1132): --- Server Status ---
    08/05/2016 01:48:48 http://127.0.0.1:53936/cache.js (28): ---- Cache File Load Start ----
    08/05/2016 01:48:48 http://127.0.0.1:53936/applications.js (880): ---- skip maintenance check ----
    08/05/2016 01:48:48 http://127.0.0.1:53936/applications.js (2061): ---- The Elder Scrolls Online (PTS) changing state: 1 ----
    08/05/2016 01:48:48 http://127.0.0.1:53936/cache.js (28): ---- Cache File Load Start ----
    08/05/2016 01:48:48 Unsupported cursor (move) using default instead.  To implement this cursor add move.png to the Resources directory
    08/05/2016 01:48:48 Error sending http request
    08/05/2016 01:48:49 http://127.0.0.1:53936/applications.js (2061): ---- The Elder Scrolls Online (PTS) changing state: 0 ----
    08/05/2016 01:48:49 http://127.0.0.1:53936/cache.js (34): ---- Cache File Load Success ----
    08/05/2016 01:48:49 Unsupported cursor (move) using default instead.  To implement this cursor add move.png to the Resources directory
    08/05/2016 01:48:49 http://127.0.0.1:53936/cache.js (34): ---- Cache File Load Success ----
    08/05/2016 01:48:53 isPatchable2 (checkPatchExists) (EB8E): Cancelling
    08/05/2016 01:48:53 isPatchable (checkPatchExists) (A951): Cancelling
    08/05/2016 01:48:53 http://127.0.0.1:53936/applications.js (2061): ---- The Elder Scrolls Online (NA) changing state: 0 ----
    08/05/2016 01:48:53 Manager state changing from (Process) to (Stop)
    08/05/2016 01:48:53 Manager state changing from (Stop) to (Stopping)
    08/05/2016 01:48:53 Manager state changing from (Stopping) to (Shutdown)
    08/05/2016 01:48:53 Storage active (0/10):
    08/05/2016 01:48:53  -- Member Unused
    08/05/2016 01:48:53  -- Member Unused
    08/05/2016 01:48:53  -- Member Unused
    08/05/2016 01:48:53  -- Member Unused
    08/05/2016 01:48:53  -- Member Unused
    08/05/2016 01:48:53  -- Member Unused
    08/05/2016 01:48:53  -- Member Unused
    08/05/2016 01:48:53  -- Member Unused
    08/05/2016 01:48:53  -- Member Unused
    08/05/2016 01:48:53  -- Member Unused
    08/05/2016 01:48:53 Manager state changing from (Shutdown) to (Idle)
    08/05/2016 01:48:53 Manager thread shut down successful
    08/05/2016 01:48:54 WebServer thread shut down successful
    
  • xAGiiL3
    xAGiiL3
    @seangcxqb14_ESO i got the same prob as u man i think i got it tho what i did was update my Mac os to latest one then Turn on my firewall then opened Launcher started the install then i deleted the Progamdata folder when it said "creating download" it going slow im guessing its cause its a huge game so might Be like a 12 hour downlaod type of thing
    Edited by xAGiiL3 on August 6, 2016 6:17PM
  • seangcxqb14_ESO
    xAGiiL3 wrote: »
    @seangcxqb14_ESO i got the same prob as u man i think i got it tho what i did was update my Mac os to latest one then Turn on my firewall then opened Launcher started the install then i deleted the Progamdata folder when it said "creating download" it going slow im guessing its cause its a huge game so might Be like a 12 hour downlaod type of thing

    Luckily I have quick internet, so it only takes me about an hour. I've deleted the install and started fresh over 5 times now. Also tried repair at least once each time (up to 3 times per fresh install) Good thing I have unlimited bandwidth or this would be a really expensive monthly bill.

    I have the latest version of OS X, so I can confirm that isn't the problem. I initially tried the install with my firewall enabled and allowing the app to accept incoming connections, but since the support requested firewall be disabled in another thread, I proceeded from that point with firewall disabled. Firewall is also not the issue. Also tried on another iMac, still didn't work. Same error.
    Edited by seangcxqb14_ESO on August 6, 2016 7:03PM
  • seangcxqb14_ESO
    I've contacted support, so if/when they figure out the issue, I will post the fix/workaround in this thread.
  • xAGiiL3
    xAGiiL3
    thanks ill need it to man
  • seangcxqb14_ESO
    So after communicating with support over the last few days, I can confirm that they will not assist.

    They had me confirm I still was having the issue without offering support 4 times, which I quickly responded each time that I was. They did not offer any assistance at any point.

    They have now marked the ticket as closed, despite not attempting in any way to resolve the issue. I'll be requesting a refund for the game since it cannot be installed and they are not willing to fix the problem.

    Good luck to you.
  • xAGiiL3
    xAGiiL3
    its working for me
    now
  • xAGiiL3
    xAGiiL3
    @seangcxqb14_ESO i got it to work do what i said Above then delete all files from zenimax (MAKE SURE ALL IS GONE) then re install it
  • xAGiiL3
    xAGiiL3
    u dont need to touch firewall or anything
  • seangcxqb14_ESO
    xAGiiL3 wrote: »
    @seangcxqb14_ESO i got it to work do what i said Above then delete all files from zenimax (MAKE SURE ALL IS GONE) then re install it

    I did that four times. It didn't work. I've used 200 GB of data this month trying to install this game.

    You are either a liar or using Windows instead of Mac. The game does not install on Mac currently.
    Edited by seangcxqb14_ESO on August 9, 2016 3:00PM
  • seangcxqb14_ESO
    I have resolved the problem. Support was useless.

    Install the game using the launcher you have. After you get error 210, force-quit the Launcher. Do not attempt a repair.

    Delete the old launcher (or rename with .bak) and place the modified Launcher below in the "Zenimax Online" folder.
  • TheHighlander
    TheHighlander
    Soul Shriven
    I have resolved the problem. Support was useless.

    Install the game using the launcher you have. After you get error 210, force-quit the Launcher. Do not attempt a repair.

    Delete the old launcher (or rename with .bak) and place the modified Launcher below in the "Zenimax Online" folder.

    seangcxqb14_ESO, I used your launcher and it worked for me. I'd like to understand why it worked..would you elaborate a little please?

    Thanks!
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