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• [COMPLETE] NA megaservers for maintenance – July 27, 6:00AM EDT (10:00 UTC) - 11:00AM EDT (15:00 UTC)
• [COMPLETE] EU megaservers for maintenance – July 27, 10:00 UTC (6:00AM EDT) - 15:00 UTC (11:00AM EDT)
Trouble purchasing eso plus
DirtySmeegs33
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Anyone else have the "transaction not authorized" message when trying to purchase eso plus with a visa debit card? Their system is telling me it's not going through but I checked my account and it's listed as a pending payment for $77.94. I then called my bank and they confirmed that the payment did indeed go through. I then checked my eso account and still no active status for eso plus. What gives?
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ganzaeso✭✭✭✭✭during maintenance time it is not a good idea to make a purchase. I have had this problem before.(Math before coffee, except after 3, is not for me)0 -
ZOS_DaryaKDevWhile there isn't phone support, you cansubmit a ticket to our support team and they can check on the status.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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Voxicity✭✭✭✭✭
✭✭✭✭✭It was fine for me today. Managed to get 30 days ESO+ membership and cancel the recurring in like 5 minutes. Shame it was a day wasted but whatever0 -
ganzaeso✭✭✭✭✭DirtySmeegs33 wrote: »
And how did the problem get resolved?
None of the transactions went through so I made my purchases after maintenance was over.
(Math before coffee, except after 3, is not for me)0 -
DirtySmeegs33✭✭✭ZOS_DaryaK wrote: »While there isn't phone support, you cansubmit a ticket to our support team and they can check on the status.
Thank you @ZOS_DaryaK
I submitted a ticket this morning when it happened I just wanted to know if it has happened to others as well.0
