Trouble purchasing eso plus

DirtySmeegs33 · August 2016

Anyone else have the "transaction not authorized" message when trying to purchase eso plus with a visa debit card? Their system is telling me it's not going through but I checked my account and it's listed as a pending payment for $77.94. I then called my bank and they confirmed that the payment did indeed go through. I then checked my eso account and still no active status for eso plus. What gives?

KingMagaw · August 2016

Phone the support call line lol

DirtySmeegs33 · August 2016

There is one!?

idk · August 2016

If your attempting now it could be due to the maintenance currently underway.

ganzaeso · August 2016

during maintenance time it is not a good idea to make a purchase. I have had this problem before.

DirtySmeegs33 · August 2016

ganzaeso wrote: »

during maintenance time it is not a good idea to make a purchase. I have had this problem before.

And how did the problem get resolved?

ZOS_DaryaK · August 2016

While there isn't phone support, you cansubmit a ticket to our support team and they can check on the status.

Voxicity · August 2016

It was fine for me today. Managed to get 30 days ESO+ membership and cancel the recurring in like 5 minutes. Shame it was a day wasted but whatever

ganzaeso · August 2016

DirtySmeegs33 wrote: »

And how did the problem get resolved?

None of the transactions went through so I made my purchases after maintenance was over.

DirtySmeegs33 · August 2016

ZOS_DaryaK wrote: »

While there isn't phone support, you cansubmit a ticket to our support team and they can check on the status.

Thank you @ZOS_DaryaK

I submitted a ticket this morning when it happened I just wanted to know if it has happened to others as well.