Maintenance for the week of January 5:
· [COMPLETE] NA megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
· [COMPLETE] EU megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
· [COMPLETE] NA megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
· [COMPLETE] EU megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
Move EU Maintenance time
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Dread_Viking✭✭✭✭
i dont mind getting the DLC a day later as long as i dont have to miss a whole day of game play this is just stupid the server have been down all day and the only player who benefit from this are the stupid NA players i am so freaking tired of the preferably treatment of NA players i all gamesDon't worry girl I'm a Sorcerer, i got my Hardened Ward for protection2 -
Sunver✭✭✭lordrichter wrote: »
A perfect solution, eh? How big is this server you have in your call center?
You do realize that it appears to take them 1 to 2 hours just to "Reboot the megaserver"? The megaserver is a pretty sizeable network of systems. That is a rather spendy proposition when you have to keep 6 backup megaservers around between patches, idling away playing Solitaire.
Heck, my fear is that they are cutting costs by slimming down the hardware to reduce the number of servers that make up the megaservers. The thought of them having hundreds of server systems sitting there doing nothing most of the time is inconceivable to me.
What do you mean how big? Can't tell :P I can tell you we have like 300+ agents active all the time with possibility to run 1000 agents(that's my customer site only). Then you have the statistics, management, database manipulation services etc. Can't tell you the the load and throughput of the cluster(because my server is one of many VMs run there) but its pretty big from what I've seen.
I don't know where do you get your information from but If it takes 1-2 hours just to reboot the megaserver then yea, it's pointless to do swaps and double the trouble(and costs).
When I consider thy heavens, the work of thy fingers, the moon and the stars, which thou hast ordained;
What is man, that thou art mindful of him? and the son of man, that thou visitest him?
For thou hast made him a little lower than the angels, and hast crowned him with glory and honour.
O LORD our Lord, how excellent is thy name in all the earth!0 -
Titansteele✭✭✭✭✭There must be something else you could be doing that getting yourself all hot and bothered over some downtime.
Fancy online chess?Guild Leader of The Twelve Knights, AD PVE, PVP and Trading Guild on the EU Mega Server
"That which does not kill us makes us stronger"1 -
Dread_Viking✭✭✭✭Titansteele wrote: »There must be something else you could be doing that getting yourself all hot and bothered over some downtime.
Fancy online chess?
it is not just some down time it is down all day and it is the same every weekDon't worry girl I'm a Sorcerer, i got my Hardened Ward for protection1 -
tat2mano✭✭✭✭rosendoichinoveb17_ESO wrote: »ZOS_GinaBruno wrote: »When we have regular maintenances, we bring both the North American and European megaservers offline at the same time and (generally) back up at the same time. Unfortunately, there is no one ideal time that doesn't impact someone, but we do our best in starting at 4am EDT.
At 4AM EDT it looks like it favors the US player base only. Why not make it so that both player bases sacrifice their playtime equally like making the maintenance at 0 AM EDT
what about sacrificing work time of the employees who actually will carry out these. Every week Extra work cost...not gonna happen
They actually get paid for doing this work,paid by the money we invest in this game,
we dont have to adept to them,they Must adept to us.1 -
ZOS_GinaBruno wrote: »When we have regular maintenances, we bring both the North American and European megaservers offline at the same time and (generally) back up at the same time. Unfortunately, there is no one ideal time that doesn't impact someone, but we do our best in starting at 4am EDT.
What has changed that you now have to have maintenance on both servers at the same time? It never used to be this way. Also the time you used to have for EU server was perfect for most of the people.0 -
Titansteele✭✭✭✭✭Dread_Viking wrote: »Titansteele wrote: »There must be something else you could be doing that getting yourself all hot and bothered over some downtime.
Fancy online chess?
it is not just some down time it is down all day and it is the same every week
Was that a no to chess .................. ?
Guild Leader of The Twelve Knights, AD PVE, PVP and Trading Guild on the EU Mega Server
"That which does not kill us makes us stronger"1 -
forgottengd✭✭✭ZOS_GinaBruno wrote: »When we have regular maintenances, we bring both the North American and European megaservers offline at the same time and (generally) back up at the same time. Unfortunately, there is no one ideal time that doesn't impact someone, but we do our best in starting at 4am EDT.
Many russian players play at GMT+3, and when you say " there is no one ideal time that doesn't impact someone" you don't think about EU players at all, don't think about GMT+3 and GMT+5 time.
Now you said "We're currently targeting 4pm EDT to re-open". Okey, it's 23-00 at my time. time of many russian players.
You denied whole day for play, good job. Just good, professional job.
And general question why are you doing patch maintenance together with US server? Great professional job. Well done. Nuff said.2 -
ConeOfSilence✭✭✭✭So obviously the OP doesn't want update 11, heck I don't care what time of day it is as long as I get it sooner rather than later. I would love it be during the day since I play at night and have real life during the day, 10:36 pm here and I prob wont get a look at till tomorrow but hey that is life I can't do nothing about it.Edited by ConeOfSilence on August 1, 2016 2:40PM0 -
Dread_Viking✭✭✭✭forgottengd wrote: »ZOS_GinaBruno wrote: »When we have regular maintenances, we bring both the North American and European megaservers offline at the same time and (generally) back up at the same time. Unfortunately, there is no one ideal time that doesn't impact someone, but we do our best in starting at 4am EDT.
Many russian players play at GMT+3, and when you say " there is no one ideal time that doesn't impact someone" you don't think about EU players at all, don't think about GMT+3 and GMT+5 time.
Now you said "We're currently targeting 4pm EDT to re-open". Okey, it's 23-00 at my time. time of many russian players.
You denied whole day for play, good job. Just good, professional job.
And general question why are you doing patch maintenance together with US server? Great professional job. Well done. Nuff said.
see that is what i am talking aboutDon't worry girl I'm a Sorcerer, i got my Hardened Ward for protection0 -
Beardimus✭✭✭✭✭
✭✭✭✭✭I have absolutely no problem with the timings or length of downtime, at all. If its fixing things and making a better game. And I think that's one area the comms would be better on, what's being done, what they hope it will achieve and maybe some results.
This forum has alot of threads about things that are getting fixed and an issue log may help people understand why maintenance is needed and accept it.
I.e. Console loading screens, lag, Wrothgar crash loops are really putting off alot of people that I play with. Im aFanBoi but be nice if I could give them some ETA on fixes to get them back.
Sometimes firms think its better to hide things they struggle on, or deem a low priority and all I see then is rumour mills and Tin Hat theories spring up or a lack of confidence in developers (that generally unfounded) open book works for me.Xbox One | EU | EP
Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
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Beardimus le 13iem : L30 Dunmer Magsorc Icereach0 -
CJohnson81✭✭✭✭Seems to me people are forgetting when they used to do region-based downtime and the EU server would be down for hours longer than the NA one.
We all understand that the people who work nights get screwed by this, but ZOS knows when their population is least active and also consider the grueling day of work that has to start at 4 am on a Monday when their schedules are likely not that early every other day of the week. I think that was the point Gina was trying to get across. A 4 am start on a Monday when you normally work 9-5 really sucks.
@ZOS_GinaBruno Could you go into a bit of detail of why you decided to change it from what it was previously, that being 8am EDT Monday for NA, and 3am BST Tuesday for EU? Players seemed to be reasonably happy with those times. Thanks!ZOS_GinaBruno wrote: »When we have regular maintenances, we bring both the North American and European megaservers offline at the same time and (generally) back up at the same time. Unfortunately, there is no one ideal time that doesn't impact someone, but we do our best in starting at 4am EDT.
Because of complaints like this:
Edit: I misread my originally quoted link. Didn't say anything different.
You'll never please everyone. I seem to remember that when this change happened it was to make doing the maintenance more consistent time-wise. The EU would always take hours longer and then issues with one server would cause the other to have to be rebooted as well. This seems to be the least impactful on the community.Edited by CJohnson81 on August 1, 2016 3:13PMHuor Melwasul - Archdemon, The Demons of Light - Warlock, Hufflepuff House - ADXB1 - NAI'm only updating this because we're commenting on a thread about signatures. Give me awesomes!0 -
Oh, that comment just pissed me off even more. How is it an ideal time 4AM EST to make the maintenance.As it takes from 4 to 6 hours to complete, the regular maintenance completes at around 10AM EST which is sort of ideal for US.
Lets take a look at EU. The maintenance starts at 9AM (England time) up to 12AM eastern european time. And when the maintenance completes it is already up to 6PM. This is not ideal for EU at all.
Having the maintenance start 4 hours earlier will make things a lot better.
If the argument is that people are at work at this time, then this argument can be reversed. So why not make the maintenance at 0:00AM EST because the working people are a sleep as they need to work in the morning. Therefore, this argument is invalid!
Also as noted on a previous comment, a lot of people in Europe are working on Saturday and sunday. Therefore, on Monday and Tuesday more people are to be expected to play compared to the other days of the business week (Mon-Fri).
Honestly, I cannot think of one valid argument of why the maintenance is made at such an inconvenient time for EU players.1 -
Croaxor✭
The DLC isn't that big at all. and i can assure you that the bugs won't be patched the day after. just look at all the previous patches.0 -
KisoValley✭✭✭✭✭
They used to, but they changed it. I don't know why, but I assume it's so that the patch goes out on both at the same time.Dread_Viking wrote: »it cant be that hard to do it other mmo's can do it why not eso
Besides, the EU time is 10:00 CEST. That's the beginning of the working day. By the time everyone is home from work, the patch should be done.
Didn't realise people finished work at 8pm GMT.
https://forums.elderscrollsonline.com/en/discussion/281990/pc-mac-na-and-eu-maintenance-for-update-11?hootPostID=9a0be09742bb87bb6db2ed5385b5bce7
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Enodoc✭✭✭✭✭
✭✭✭✭✭
Yeah, I was basing that on a standard 6-hour duration, not allowing for unforseen technical issuesKisoValley wrote: »
They used to, but they changed it. I don't know why, but I assume it's so that the patch goes out on both at the same time.Dread_Viking wrote: »it cant be that hard to do it other mmo's can do it why not eso
Besides, the EU time is 10:00 CEST. That's the beginning of the working day. By the time everyone is home from work, the patch should be done.
Didn't realise people finished work at 8pm GMT.
https://forums.elderscrollsonline.com/en/discussion/281990/pc-mac-na-and-eu-maintenance-for-update-11?hootPostID=9a0be09742bb87bb6db2ed5385b5bce7
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Agobi✭✭✭✭✭
✭Titansteele wrote: »There must be something else you could be doing that getting yourself all hot and bothered over some downtime.....
One would think so
But sadly it is the same nonstop whining and crying every single patch and/or maintenance...... o.O
Some people just need to grow up a bit I think....
Edited by Agobi on August 1, 2016 4:10PM0 -
BFT88✭✭✭✭Dread_Viking wrote: »
i dont mind getting the DLC a day later as long as i dont have to miss a whole day of game play this is just stupid the server have been down all day and the only player who benefit from this are the stupid NA players i am so freaking tired of the preferably treatment of NA players i all games
Can you get over your self entitlement long enough to comprehend the underlying fact that THIS IS AN AMERICAN COMPANY. Do I have to say it again? And before you people cry any longer, I play on NA and live in the same time zone as ZOS, yet I play late night between 12am edt and 7 am edt. And plenty of my other fellow players do aswell, so we suffer from downtime just as much as all of the EU people.
Slow down enough to realize it is not the end of the world, and YOU CHOSE to play a game based in AMERICA!2 -
tat2mano✭✭✭✭Titansteele wrote: »There must be something else you could be doing that getting yourself all hot and bothered over some downtime.....
One would think so
But sadly it is the same nonstop whining and crying every single patch and/or maintenance...... o.O
Some people just need to grow up a bit I think....
Or some companies need to perform better with the money invest in it.....1 -
tat2mano✭✭✭✭Dread_Viking wrote: »
i dont mind getting the DLC a day later as long as i dont have to miss a whole day of game play this is just stupid the server have been down all day and the only player who benefit from this are the stupid NA players i am so freaking tired of the preferably treatment of NA players i all games
Can you get over your self entitlement long enough to comprehend the underlying fact that THIS IS AN AMERICAN COMPANY. Do I have to say it again? And before you people cry any longer, I play on NA and live in the same time zone as ZOS, yet I play late night between 12am edt and 7 am edt. And plenty of my other fellow players do aswell, so we suffer from downtime just as much as all of the EU people.
Slow down enough to realize it is not the end of the world, and YOU CHOSE to play a game based in AMERICA!
Other "Murikan" gaming companies dont have any problem performing maintenance on servers in other continents based on theyr time.
And for sure that Europeans suffer a lot more from these maintenance times.1 -
BFT88✭✭✭✭Titansteele wrote: »There must be something else you could be doing that getting yourself all hot and bothered over some downtime.....
One would think so
But sadly it is the same nonstop whining and crying every single patch and/or maintenance...... o.O
Some people just need to grow up a bit I think....
Or some companies need to perform better with the money invest in it.....
Or read the TOS you agreed to when you got this game. It states ZOS can interrupt service at any time for any reason without notice.
Is this entire thread full of people who can't read agreements before they accept them?
Problem solved close the thread.0 -
Dread_Viking✭✭✭✭[/quote]
Other "Murikan" gaming companies dont have any problem performing maintenance on servers in other continents based on theyr time.
And for sure that Europeans suffer a lot more from these maintenance times.[/quote]
see that is what i am talking about i used to play WoW: Guild wars and rift i have never had this problem before i just fell like i lost o whole day i dont care if it mean i get the DLC a day later as long as thy are installing it in the night time so we dont notice as much. it is just bs and lazy to only have one team to do all the work and the community is suffering do to it.i have 3 friends who quit the game do to the maintenance scheduled
Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection1 -
tat2mano✭✭✭✭Titansteele wrote: »There must be something else you could be doing that getting yourself all hot and bothered over some downtime.....
One would think so
But sadly it is the same nonstop whining and crying every single patch and/or maintenance...... o.O
Some people just need to grow up a bit I think....
Or some companies need to perform better with the money invest in it.....
Or read the TOS you agreed to when you got this game. It states ZOS can interrupt service at any time for any reason without notice.
Is this entire thread full of people who can't read agreements before they accept them?
Problem solved close the thread.
Want to tell me you read all the EULA or TOS when you install something?
And even then,
those hundreds of other online games out there also hand out these agreements but they still are able to adept stuff like maintenance times to keep costumers from other continents then were the companie is from satisfied.
It didnt say in the TOS that i should be satisfied with the fact that the companie that is in charge of this game adept them foremost to American players,
or to working shifts of American employees,
i dont care if they have to work over night to get a patch or maintenance fixed,
this is what they get payed for,
this forum is for us players to complain,not for the employees of ZoS to complain.1 -
Dread_Viking wrote: »
i dont mind getting the DLC a day later as long as i dont have to miss a whole day of game play this is just stupid the server have been down all day and the only player who benefit from this are the stupid NA players i am so freaking tired of the preferably treatment of NA players i all games
Can you get over your self entitlement long enough to comprehend the underlying fact that THIS IS AN AMERICAN COMPANY. Do I have to say it again? And before you people cry any longer, I play on NA and live in the same time zone as ZOS, yet I play late night between 12am edt and 7 am edt. And plenty of my other fellow players do aswell, so we suffer from downtime just as much as all of the EU people.
Slow down enough to realize it is not the end of the world, and YOU CHOSE to play a game based in AMERICA!
We realized that you are in the USA as soon as you started referring to it as America. We understand your Texan US so called "patriotism", but your comment is not relevant to the topic.
Since you play on a US server, you don't have an idea how EU players feel (like you don't know how it feels when someone uses the N word, assuming you are Caucasian.) And this is not considered an all US company as quoted by them:
"Headquartered just north of Washington, D.C., with offices in North America, Europe, Australia and Asia"
In this thread we are discussing the EU server maintenance time, not the US one.
From the comments so far we all come to the same agreement that the maintenance time for EU needs to be pushed a few hours earlier, and preferably at another day of the week.
Edited by rosendoichinoveb17_ESO on August 1, 2016 4:36PM2 -
BFT88✭✭✭✭I'll say it again, my prime time is your prime time, as I play late night early morning. I do not whine on the forums all day long about not being able to play. Get over yourselves and read the TOS. You seriously sound like a bunch of spoiled brats that just need a little fresh air.0
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tat2mano✭✭✭✭I'll say it again, my prime time is your prime time, as I play late night early morning. I do not whine on the forums all day long about not being able to play. Get over yourselves and read the TOS. You seriously sound like a bunch of spoiled brats that just need a little fresh air.
No but you whine to us on the forum when we have a a legit complain.
If it bothers you so much why come to this thread ?Edited by tat2mano on August 1, 2016 4:42PM1 -
BFT88✭✭✭✭You do not have a legit complaint. You're whining because you can't play a video game and feel like "you lost a whole day." So did I, stop complaining and go wash your car or clean your house.
PS: I helped you out, read this:
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ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.Edited by BFT88 on August 1, 2016 4:44PM0 -
Ryuho✭✭✭✭Just split maintance into two.. First do for NA then for EU during night, don't make them at the same time.. I know it's esier, but you need to please your all customers not only NA players..The Farron family team (EU)
sorcerer - Rubeus Farron AR31
templar - Selene Farron AR27
nightblade - Ryuho Farron AR25
stamplar - Nura Farron AR10
stamsorcerer - Kitty Farron AR14 (adopted member)
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RETIRED
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