Maintenance for the week of December 22:
• NA megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• EU megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• NA megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• EU megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
In-game feedback feature tickets even being looked at from Customer Support ?
Andreakoss
✭✭✭
As title says, is it even worth to use nowadays the ticketing system ?
/Help -> Submit feedback
I've sent one almost a month ago (2 days to go) and it's still marked as unresolved, sent some others related to bugs i've encountered, and they all look like they were never even checked / readed, and when submitting through the site, most of time it's a common bot answer
/Help -> Submit feedback
I've sent one almost a month ago (2 days to go) and it's still marked as unresolved, sent some others related to bugs i've encountered, and they all look like they were never even checked / readed, and when submitting through the site, most of time it's a common bot answer
0
-
Zaldan✭✭✭✭✭As title says, is it even worth to use nowadays the ticketing system ?
/Help -> Submit feedback
I've sent one almost a month ago (2 days to go) and it's still marked as unresolved, sent some others related to bugs i've encountered, and they all look like they were never even checked / readed, and when submitting through the site, most of time it's a common bot answer
what customer support? not even receiving an auto response to the "need help" option any more lol1 -
ZOS_DaryaKadminWhen you submit a ticket using "Submit Feedback" a window appears advising you not to expect a response. If you need assistance from support you should select "Ask for Help."The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
Andreakoss✭✭✭ZOS_DaryaK wrote: »When you submit a ticket using "Submit Feedback" a window appears advising you not to expect a response. If you need assistance from support you should select "Ask for Help."
I know that, but still, they should be checked and closed, and if there's a request of informations needed contact player, or i am wrong ?
Cause if no one even look at them, might aswell remove the feature.Edited by Andreakoss on July 25, 2016 5:19PM0 -
ZOS_DaryaKadminFeedback and bug tickets are not handled the same way as support tickets so they do not get closed.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
Andreakoss✭✭✭ZOS_DaryaK wrote: »Feedback and bug tickets are not handled the same way as support tickets so they do not get closed.
Ahh i see, good to know, thanks for the info's !0