In-game feedback feature tickets even being looked at from Customer Support ?

Andreakos

As title says, is it even worth to use nowadays the ticketing system ?

/Help -> Submit feedback

I've sent one almost a month ago (2 days to go) and it's still marked as unresolved, sent some others related to bugs i've encountered, and they all look like they were never even checked / readed, and when submitting through the site, most of time it's a common bot answer

Zaldan

Andreaa wrote: »

As title says, is it even worth to use nowadays the ticketing system ?

/Help -> Submit feedback

I've sent one almost a month ago (2 days to go) and it's still marked as unresolved, sent some others related to bugs i've encountered, and they all look like they were never even checked / readed, and when submitting through the site, most of time it's a common bot answer

what customer support? not even receiving an auto response to the "need help" option any more lol

Andreakos

Zaldan wrote: »

what customer support? not even receiving an auto response to the "need help" option any more lol

That's quite disappointing, and i can see from your signature where this is going to end for myself too...

ZOS_DaryaK

When you submit a ticket using "Submit Feedback" a window appears advising you not to expect a response. If you need assistance from support you should select "Ask for Help."

Andreakos

ZOS_DaryaK wrote: »

When you submit a ticket using "Submit Feedback" a window appears advising you not to expect a response. If you need assistance from support you should select "Ask for Help."

I know that, but still, they should be checked and closed, and if there's a request of informations needed contact player, or i am wrong ?

Cause if no one even look at them, might aswell remove the feature.

ZOS_DaryaK

Feedback and bug tickets are not handled the same way as support tickets so they do not get closed.

Andreakos

ZOS_DaryaK wrote: »

Feedback and bug tickets are not handled the same way as support tickets so they do not get closed.

Ahh i see, good to know, thanks for the info's !