My game crashes to XBox home.Character stuck in Orsinium

Ilawynde · July 2016

@ZOS_JessicaFolsom @ZOS_GinaBruno

NA XBone server
GT Ilawynde
Character name Death Wynde

Tried all the fixes..................nothing works.

Created a trbl ticket 160722-001984 requesting a char move to Aurudon.

We'll see........................

Zeddakis · July 2016

[quote="Ilawynde;280442"

Tried all the fixes..................nothing works.

[/quote]

Yep, that pretty much sums things up right now...nothing works. Yet they still continue to sell in the store DLC that they also tell people on here not to play.

Ilawynde · July 2016

An update to my situation.

The customer svc group reached out this morning and have moved my stuck character.

Considering all the crap they have to deal with, I have to say NICE JOB!

Thank you to Chet and Andrew in customer service!

Have a good weekend!

Zeddakis · July 2016

Considering they are selling DLC that doesn't work and that they recommend you do not play I will withhold my thanks.

Ilawynde · July 2016

Just a final comment before I log off today.

My thanks ONLY goes to the customer service reps who helped me.

Their job is a thankless one.................they have to address issues of very unhappy players.

They didn't design/program/create the problems, they didn't market the problems, and although they are paid by Bethesda(I assume), they are not themselves raking in millions for subs.

I have been in the ESO world since 2013 and the original stress testing.

I have firsthand exp on the good and the bad.

IMHO the customer service guys and gals need cookies, pizza and all things good!

hope all of you have a great weekend!