Maintenance for the week of July 6:
• PC/Mac: No maintenance – July 6
• ESO Store and Account System for maintenance – July 8, 10:00AM EDT (14:00 UTC) - 12:00PM EDT (16:00 UTC)
• PC/Mac: No maintenance – July 6
• ESO Store and Account System for maintenance – July 8, 10:00AM EDT (14:00 UTC) - 12:00PM EDT (16:00 UTC)
My game crashes to XBox home.Character stuck in Orsinium
Ilawynde
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@ZOS_JessicaFolsom @ZOS_GinaBruno
NA XBone server
GT Ilawynde
Character name Death Wynde
Tried all the fixes..................nothing works.
Created a trbl ticket 160722-001984 requesting a char move to Aurudon.
We'll see........................
NA XBone server
GT Ilawynde
Character name Death Wynde
Tried all the fixes..................nothing works.
Created a trbl ticket 160722-001984 requesting a char move to Aurudon.
We'll see........................
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Zeddakis✭✭✭[quote="Ilawynde;280442"
Tried all the fixes..................nothing works.
[/quote]
Yep, that pretty much sums things up right now...nothing works. Yet they still continue to sell in the store DLC that they also tell people on here not to play.0 -
Ilawynde✭✭✭An update to my situation.
The customer svc group reached out this morning and have moved my stuck character.
Considering all the crap they have to deal with, I have to say NICE JOB!
Thank you to Chet and Andrew in customer service!
Have a good weekend!1 -
Zeddakis✭✭✭Considering they are selling DLC that doesn't work and that they recommend you do not play I will withhold my thanks.Edited by Zeddakis on July 23, 2016 6:15PM0
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Ilawynde✭✭✭Just a final comment before I log off today.
My thanks ONLY goes to the customer service reps who helped me.
Their job is a thankless one.................they have to address issues of very unhappy players.
They didn't design/program/create the problems, they didn't market the problems, and although they are paid by Bethesda(I assume), they are not themselves raking in millions for subs.
I have been in the ESO world since 2013 and the original stress testing.
I have firsthand exp on the good and the bad.
IMHO the customer service guys and gals need cookies, pizza and all things good!
hope all of you have a great weekend!
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