My game crashes to XBox home.Character stuck in Orsinium

Ilawynde

@ZOS_JessicaFolsom @ZOS_GinaBruno

NA XBone server
GT Ilawynde
Character name Death Wynde

Tried all the fixes..................nothing works.

Created a trbl ticket 160722-001984 requesting a char move to Aurudon.

We'll see........................

Zeddakis

[quote="Ilawynde;280442"

Tried all the fixes..................nothing works.

[/quote]


Yep, that pretty much sums things up right now...nothing works. Yet they still continue to sell in the store DLC that they also tell people on here not to play.

Ilawynde

An update to my situation.

The customer svc group reached out this morning and have moved my stuck character.

Considering all the crap they have to deal with, I have to say NICE JOB!

Thank you to Chet and Andrew in customer service!

Have a good weekend!

Zeddakis

Considering they are selling DLC that doesn't work and that they recommend you do not play I will withhold my thanks.

Ilawynde

Just a final comment before I log off today.

My thanks ONLY goes to the customer service reps who helped me.

Their job is a thankless one.................they have to address issues of very unhappy players.

They didn't design/program/create the problems, they didn't market the problems, and although they are paid by Bethesda(I assume), they are not themselves raking in millions for subs.

I have been in the ESO world since 2013 and the original stress testing.

I have firsthand exp on the good and the bad.

IMHO the customer service guys and gals need cookies, pizza and all things good!

hope all of you have a great weekend!