EZgoin76 wrote: »

I created my account the day esotu was released for the Xbox. I had problems getting crowns for the first 3 months. I sent multiple tickets to zos and e-mailed Microsoft several times each month.

From the fourth month on, I've got my crowns like clockwork every month on the 9th.

I had problems accessing dlc's once for about 10 minutes. Cleared my cache, restarted my console and never had that problem again.

@EZgoin76
If you don't mind me asking, what steps did you take cause maybe you've done something I haven't.

I've had 5 different consoles to date so asking more on payment or account side of things.
What did you do with ZOS

SwaminoNowlino wrote: »

@NewBlacksmurf see that's good usable info, though I would take out the bank names but that's just me.

You have the right to be upset and want this to be fixed, but I also have the right to dispute your statements whenever you make the blanket claim that it doesn't work for anyone on Xbox. Not trying to argue here just trying to help others to understand this issue and pass the information up the chain.

And you can count on the fact that, unlike other bugs, if ZOS wasn't getting payment from EVERY sub on Xbox that this issue would be addressed quickly. The fact that it hasn't seems to suggest it's more of a localized issue. ZOS has many faults but getting their money isn't one.

They always get paid on time but my eso plus service still doesn't pay crowns unless I open a ticket and dlc areas still cut out. So they're still getting their money that's why I'd say it hasn't been much of an issue from them to speak on. Same story with PLENTY of other people bro, so I'd have to say it's a bigger issue then you are making it out to be. How much is ZoS paying you? Lol

By the way I have a different bank then all the people that have posted. It's not some localized problem we all have in common. It just happens.. to every single person I've ever talked to with eso plus. Go to a capital city and just ask someone if eso plus has ever been messed up on their accounts. Id say the majority would agree.

TARAFRAKA wrote: »

That was my point exactly. You'd think the guy works for zos as much as he insists the issue is on our end and that we're all interconnected. And just as I expected his zealous attempts to white knight didn't change the fact that it's still broken for many of us.
@NewBlacksmurf Here is what worked for me since eso is not going to help you. Hate to say it but it's true.
Call Xbox and have them refund your last subscription payment then resubscribe manually thru the game while on the phone with them still. Restart Xbox. Problem solved. At least til next month :P

Thanks.
I've done this. I even tried it on my other Xbox one so maybe I'll call first next time prior to subscribing as it may matter to check the pre-state ....

TARAFRAKA wrote: »

That was my point exactly. You'd think the guy works for zos as much as he insists the issue is on our end and that we're all interconnected. And just as I expected his zealous attempts to white knight didn't change the fact that it's still broken for many of us.
@NewBlacksmurf Here is what worked for me since eso is not going to help you. Hate to say it but it's true.
Call Xbox and have them refund your last subscription payment then resubscribe manually thru the game while on the phone with them still. Restart Xbox. Problem solved. At least til next month :P

So I went back to Xbox customer support after reading this and I got my money refunded and then resubscribed and that worked to get ESO+ working.

I got an interesting response though that may give some light into this situation. Initially when I contacted Microsoft they just told me my transaction was completed and I had an active ESO+ subscription. This time I went through their online chat room troubleshooting procedure and the agent had me do some normal steps to reset the xbox.

However when it came time to check my subscription the agent informed me that my subscription fee did not go through and that was why my account was not active. They directed me to

account.microsoft.com/billing/orders

where it said the payment was completed not that it failed to go through.

When I told the agent they asked for me to send them a screen shot which I did and then they offered to refund my purchase and said I could then re purchase the subscription and that then it would work. The agent offered no explanation for why their report said my subscription did not go through while the account billing said it did.

This leads me to believe this is entirely a Microsoft issue with the handling of the billing of ESO+ subscriptions. Which would be why ZOS cant find a way to fix it.

Toc de Malsvi wrote: »

TARAFRAKA wrote: »

That was my point exactly. You'd think the guy works for zos as much as he insists the issue is on our end and that we're all interconnected. And just as I expected his zealous attempts to white knight didn't change the fact that it's still broken for many of us.
@NewBlacksmurf Here is what worked for me since eso is not going to help you. Hate to say it but it's true.
Call Xbox and have them refund your last subscription payment then resubscribe manually thru the game while on the phone with them still. Restart Xbox. Problem solved. At least til next month :P

So I went back to Xbox customer support after reading this and I got my money refunded and then resubscribed and that worked to get ESO+ working.

I got an interesting response though that may give some light into this situation. Initially when I contacted Microsoft they just told me my transaction was completed and I had an active ESO+ subscription. This time I went through their online chat room troubleshooting procedure and the agent had me do some normal steps to reset the xbox.

However when it came time to check my subscription the agent informed me that my subscription fee did not go through and that was why my account was not active. They directed me to

account.microsoft.com/billing/orders

where it said the payment was completed not that it failed to go through.

When I told the agent they asked for me to send them a screen shot which I did and then they offered to refund my purchase and said I could then re purchase the subscription and that then it would work. The agent offered no explanation for why their report said my subscription did not go through while the account billing said it did.

This leads me to believe this is entirely a Microsoft issue with the handling of the billing of ESO+ subscriptions. Which would be why ZOS cant find a way to fix it.

This was not the problem for me.
The credit card showed completed, the bank statement showed the charge and each bank on other months.

The outlier was that ZOS just didn't provide the crowns.

MissBizz wrote: »

NewBlacksmurf wrote: »

Toc de Malsvi wrote: »

TARAFRAKA wrote: »

That was my point exactly. You'd think the guy works for zos as much as he insists the issue is on our end and that we're all interconnected. And just as I expected his zealous attempts to white knight didn't change the fact that it's still broken for many of us.
@NewBlacksmurf Here is what worked for me since eso is not going to help you. Hate to say it but it's true.
Call Xbox and have them refund your last subscription payment then resubscribe manually thru the game while on the phone with them still. Restart Xbox. Problem solved. At least til next month :P

So I went back to Xbox customer support after reading this and I got my money refunded and then resubscribed and that worked to get ESO+ working.

I got an interesting response though that may give some light into this situation. Initially when I contacted Microsoft they just told me my transaction was completed and I had an active ESO+ subscription. This time I went through their online chat room troubleshooting procedure and the agent had me do some normal steps to reset the xbox.

However when it came time to check my subscription the agent informed me that my subscription fee did not go through and that was why my account was not active. They directed me to

account.microsoft.com/billing/orders

where it said the payment was completed not that it failed to go through.

When I told the agent they asked for me to send them a screen shot which I did and then they offered to refund my purchase and said I could then re purchase the subscription and that then it would work. The agent offered no explanation for why their report said my subscription did not go through while the account billing said it did.

This leads me to believe this is entirely a Microsoft issue with the handling of the billing of ESO+ subscriptions. Which would be why ZOS cant find a way to fix it.

This was not the problem for me.
The credit card showed completed, the bank statement showed the charge and each bank on other months.

The outlier was that ZOS just didn't provide the crowns.

@NewBlacksmurf What Toc is saying though is that the money was taken by Microsoft, and removed from Toc... but Microsoft didn't show the money actually being taken. So even though Toc actually had money removed, it said it did etc. there was a bug on microsoft's side of billing that didn't show the payment going through (even though it actually did).

So even with actually paying, microsoft somehow was messed up and showed it as not paid (rejected).

I completely comprehend what TOC is sharing.
I'm just saying that's not everyone's issue and the ZOS support pages does have steps to contact Microsoft as well as Xbox Support having steps on both sites.

Remeber, I do Xbox support on the side (just not as a paid support staff)
Reality tho is it's still a ZOS issue because their setup isn't working well so there is confusion that is simply resolved by removing the ESO plus sub from the sky on the Xbox one store completely and setting it up as a subscription like Xbox live or EA's sub. This sku only appears on the website instead of the Xbox one and the website. That's why it's causing issues and that's something ZOS needs to resolve.

I've given the step by step over a year ago.
It's on them now to look at it and work with Microsoft to change their sku and transaction type as subs will not process of funds aren't available if it's setup as it should be.

Xbox live and EA won't work so it's just ESO Plus that's the outlier.

Malsidius wrote: »

I reported my issue yesterday and they told me to ask for a refund and purchase ESO + again...in other words kick rocks

As far as I have read, and from what I have experienced first hand they will give you a refund, and it will work once you purchase ESO+ again. It is broken, but that's the quick fix if you want content today, I got my refund and back in action within the hour of communicating with a Microsoft support individual.

I hate how you cant renew it whenever you want it says i Have to wait until next month....