ESO Plus for Xbox One needs to be resolved ASAP. When ZOS team?

NewBlacksmurf

@ZOS_JessicaFolsom and @ZOS_KaiSchober
The last thread was locked so I'll change the title and ask point blank.

When is ZOS going to resolve the ESO plus issues for Xbox one or when are you going to remove ESO plus from Xbox one and roll those over to specific crown purchases and /or other adjustments ?

It's pretty irritating to be a customer whose tried to spend money on ESO plus only to never get my crowns and often times loose access to DLC due to how ZOS design DLC on the Xbox one and not understand how Xbox live works.

My suggestions:
-add sku's to DLC in the Xbox one store so that crown purchases actually use an Xbox sku
-fix ESO plus so when ppl buy, they get crowns at the time of purchase and not have to create tickets or wait 48 hours to 2 weeks to get crowns
-fix the ESO plus stacking issue where you let ppl pay for multiple months but only give crowns at the end of all combined periods

Please respond because you've added features to ESO plus exclusive but many of us as confirmed by you as recent as PAX east still have problems 100% of the time.

Using an Xbox one sku removes issues when Xbox live goes down and also is how Xbox live works for digital games but the way ZOS has their items setup, it's more problematic and set to fail 100% when all criteria are not present.
ESO plus hasn't worked since launch and still as of 20 days ago requires a ticket be created however buying crowns does not and has not ever had any of these issues.

Darkonflare15

NewBlacksmurf wrote: »

@ZOS_JessicaFolsom and @ZOS_KaiSchober
The last thread was locked so I'll change the title and ask point blank.

When is ZOS going to resolve the ESO plus issues for Xbox one or when are you going to remove ESO plus from Xbox one and roll those over to specific crown purchases and /or other adjustments ?

It's pretty irritating to be a customer whose tried to spend money on ESO plus only to never get my crowns and often times loose access to DLC due to how ZOS design DLC on the Xbox one and not understand how Xbox live works.

My suggestions:
-add sku's to DLC in the Xbox one store so that crown purchases actually use an Xbox sku
-fix ESO plus so when ppl buy, they get crowns at the time of purchase and not have to create tickets or wait 48 hours to 2 weeks to get crowns
-fix the ESO plus stacking issue where you let ppl pay for multiple months but only give crowns at the end of all combined periods

Please respond because you've added features to ESO plus exclusive but many of us as confirmed by you as recent as PAX east still have problems 100% of the time.

Using an Xbox one sku removes issues when Xbox live goes down and also is how Xbox live works for digital games but the way ZOS has their items setup, it's more problematic and set to fail 100% when all criteria are not present.
ESO plus hasn't worked since launch and still as of 20 days ago requires a ticket be created however buying crowns does not and has not ever had any of these issues.

Weird there is problems with Eso Plus? That news to me

NewBlacksmurf

Darkonflare15 wrote: »

NewBlacksmurf wrote: »

@ZOS_JessicaFolsom and @ZOS_KaiSchober
The last thread was locked so I'll change the title and ask point blank.

When is ZOS going to resolve the ESO plus issues for Xbox one or when are you going to remove ESO plus from Xbox one and roll those over to specific crown purchases and /or other adjustments ?

It's pretty irritating to be a customer whose tried to spend money on ESO plus only to never get my crowns and often times loose access to DLC due to how ZOS design DLC on the Xbox one and not understand how Xbox live works.

My suggestions:
-add sku's to DLC in the Xbox one store so that crown purchases actually use an Xbox sku
-fix ESO plus so when ppl buy, they get crowns at the time of purchase and not have to create tickets or wait 48 hours to 2 weeks to get crowns
-fix the ESO plus stacking issue where you let ppl pay for multiple months but only give crowns at the end of all combined periods

Please respond because you've added features to ESO plus exclusive but many of us as confirmed by you as recent as PAX east still have problems 100% of the time.

Using an Xbox one sku removes issues when Xbox live goes down and also is how Xbox live works for digital games but the way ZOS has their items setup, it's more problematic and set to fail 100% when all criteria are not present.
ESO plus hasn't worked since launch and still as of 20 days ago requires a ticket be created however buying crowns does not and has not ever had any of these issues.

Weird there is problems with Eso Plus? That news to me

@Darkonflare15

It was announced a few times by ZOS specific to Xbox One only since launch and revisited and still a problem at PAX east per ZOS.

imnotanother

Is this a ZoS issue or Microsoft/Xbox?

I hear your frustration and agree it needs to be addressed over a year ago but it seems like ZOS is the middle man here.

I am on PS4 but when I buy crowns/ESO+ the transaction is through Sony's terminal. Sony processes the payment 100%. If I had a problem, I would contact the company that took my payment. Then follow up with the 3rd party (ZOS)

Beardimus

The only ongoing problem I've had is the crowns, but email support and they sort it fast - my biggest problem is being forced to hand writs in to Wrothgar my main is currently stuck there looping crashing waiting for support to get him unstuck

I've done the main questline and so didn't buy Wrothgar so would love to keep ESO plus and return to Craglorn for Writs. But it's not possible, so I'm planning to cancel ESO plus purely to never to go back to Wrothgar, it's crazy. I love the crafting bag too.

bedlom

This only seems to be happening to you though smurf and if Zeni ain't sorted it for you yet then something dodgy is going on.
And so now you basically want literally every other xbox ESO+ member to suffer by removing it from xbox?

xilfxlegion

Beardimus wrote: »

The only ongoing problem I've had is the crowns, but email support and they sort it fast - my biggest problem is being forced to hand writs in to Wrothgar my main is currently stuck there looping crashing waiting for support to get him unstuck

I've done the main questline and so didn't buy Wrothgar so would love to keep ESO plus and return to Craglorn for Writs. But it's not possible, so I'm planning to cancel ESO plus purely to never to go back to Wrothgar, it's crazy. I love the crafting bag too.

if you respec and put one less point in the level you will do lower level writs and drop them off in craglorn. maybe not what you want to hear but it is worth a shot.

Toc de Malsvi

bedlom wrote: »

This only seems to be happening to you though smurf and if Zeni ain't sorted it for you yet then something dodgy is going on.
And so now you basically want literally every other xbox ESO+ member to suffer by removing it from xbox?

Not only him stop assuming that just because yours is working fine that everyone else is too. Mine was working fine till 6 days ago and now it doesn't work anymore and I cant get a response on when I'm going to get to play and use the content I paid for.

Toc de Malsvi

I have used my crowns to buy each DLC so I thankfully I didn't lose Imperial City or Wrothgar or Hew's bane. But I lost the ability to put anything more into my crafting bags and I lost access to DB DLC.

SwaminoNowlino

No issues with ESO + on Xbox and I also am unaware of anyone in any of my guilds that have an issue... And never have.

Toc de Malsvi

SwaminoNowlino wrote: »

No issues with ESO + on Xbox and I also am unaware of anyone in any of my guilds that have an issue... And never have.

Well good for you doesn't help that some of us are getting screwed.

imnotanother

Toc de Malsvi wrote: »

bedlom wrote: »

This only seems to be happening to you though smurf and if Zeni ain't sorted it for you yet then something dodgy is going on.
And so now you basically want literally every other xbox ESO+ member to suffer by removing it from xbox?

Not only him stop assuming that just because yours is working fine that everyone else is too. Mine was working fine till 6 days ago and now it doesn't work anymore and I cant get a response on when I'm going to get to play and use the content I paid for.

I replied to your thread the other day and above on this one: have you contacted Microsoft? I assure you they are the better company to resolve your issue since they captured your payment. They will have a receipt/reference number on file for your transaction. You should call and dispute the transaction THEN contact ZOS if that is the next step.

Toc de Malsvi

imnotanother wrote: »

Toc de Malsvi wrote: »

bedlom wrote: »

This only seems to be happening to you though smurf and if Zeni ain't sorted it for you yet then something dodgy is going on.
And so now you basically want literally every other xbox ESO+ member to suffer by removing it from xbox?

Not only him stop assuming that just because yours is working fine that everyone else is too. Mine was working fine till 6 days ago and now it doesn't work anymore and I cant get a response on when I'm going to get to play and use the content I paid for.

I replied to your thread the other day and above on this one: have you contacted Microsoft? I assure you they are the better company to resolve your issue since they captured your payment. They will have a receipt/reference number on file for your transaction. You should call and dispute the transaction THEN contact ZOS if that is the next step.

They have acknowledged payment and said its on ZOS' end.

SwaminoNowlino

@Toc de Malsvi OP has a habit of going in every thread about absolutely anything and stating, unequivocally that "ESO + does not work on Xbox one for anyone and I demand compensation." I can, and will, refute this at every turn because it works for me and everyone else I know, thus the problem is likely on your end. You are welcome to disagree, but I will post contradictions when misinformation is presented.

TARAFRAKA

SwaminoNowlino wrote: »

@Toc de Malsvi OP has a habit of going in every thread about absolutely anything and stating, unequivocally that "ESO + does not work on Xbox one for anyone and I demand compensation." I can, and will, refute this at every turn because it works for me and everyone else I know, thus the problem is likely on your end. You are welcome to disagree, but I will post contradictions when misinformation is presented.

If it works for you GREAT. Move along!
It has been broken for me and no LESS than 10 guild members in the last week alone. That is the point of the forums, to draw attention to an issue WE are having.
You don't have it? Congrats! Doesn't have anything whatsoever to do with OUR issues.
It's like we both own a Honda civic and since yours works fine mine must be OK. Smh.

imnotanother

TARAFRAKA wrote: »

SwaminoNowlino wrote: »

@Toc de Malsvi OP has a habit of going in every thread about absolutely anything and stating, unequivocally that "ESO + does not work on Xbox one for anyone and I demand compensation." I can, and will, refute this at every turn because it works for me and everyone else I know, thus the problem is likely on your end. You are welcome to disagree, but I will post contradictions when misinformation is presented.

If it works for you GREAT. Move along!
It has been broken for me and no LESS than 10 guild members in the last week alone. That is the point of the forums, to draw attention to an issue WE are having.
You don't have it? Congrats! Doesn't have anything whatsoever to do with OUR issues.
It's like we both own a Honda civic and since yours works fine mine must be OK. Smh.

Well, if your Honda didn't work it the problem would be on your end.... So you kind of agreed to his statement.

PurifedBladez

bedlom wrote: »

This only seems to be happening to you though smurf and if Zeni ain't sorted it for you yet then something dodgy is going on.
And so now you basically want literally every other xbox ESO+ member to suffer by removing it from xbox?

No this isn't only happening to him. Plenty of eso plus members I've talked to in game on the xbox have the same issues including myself.

I never get my crowns unless I ask.

At least 3 times a week all the dlcs areas end up shut off for me. Most of the time when it does this I just get off.

Toc de Malsvi

SwaminoNowlino wrote: »

@Toc de Malsvi OP has a habit of going in every thread about absolutely anything and stating, unequivocally that "ESO + does not work on Xbox one for anyone and I demand compensation." I can, and will, refute this at every turn because it works for me and everyone else I know, thus the problem is likely on your end. You are welcome to disagree, but I will post contradictions when misinformation is presented.

You may feel that he is being overly dramatic. However this is very much like having a group of friends who are all talking about their new Ford trucks and how great they are and how you can customize them and all the future options, while one guy is over here saying "hey mine wont start", and your response is "that's your problem, Ford's work great". It doesn't help they guy who's truck wont start, and pretending that his problem doesn't exist because your other friends aren't having problems will not make his problem go away or prevent you from having that same issue in the future.

Essentially because you aren't encountering the issue you don't give a ***, and your trying to minimize his problem because its not yours.

SwaminoNowlino

TARAFRAKA wrote: »

SwaminoNowlino wrote: »

@Toc de Malsvi OP has a habit of going in every thread about absolutely anything and stating, unequivocally that "ESO + does not work on Xbox one for anyone and I demand compensation." I can, and will, refute this at every turn because it works for me and everyone else I know, thus the problem is likely on your end. You are welcome to disagree, but I will post contradictions when misinformation is presented.

If it works for you GREAT. Move along!
It has been broken for me and no LESS than 10 guild members in the last week alone. That is the point of the forums, to draw attention to an issue WE are having.
You don't have it? Congrats! Doesn't have anything whatsoever to do with OUR issues.
It's like we both own a Honda civic and since yours works fine mine must be OK. Smh.

Well you see when you're logically attempting to diagnose a problem, you look to see what can be causing it. Let's use a power outage as an example. If you call to report a power outage, the first thing they will ask (after where you are located) is whether your neighbors power is also out. This helps them dial in the problem, because if it's out for everyone in your neighborhood they know they don't have to look at every line running into every house. They can locate the problem more easily this way.

So when you make a statement that it never works for anyone, it obfuscates what the actual problem is when it works quite well for a lot of people and actually makes it harder to diagnose. What if you both live in the same country and its a problem relegated to your country? When you say it never works for anyone, they look at broader level, when in fact they may be able to address it much faster by dialing in exactly where the problem is.

PurifedBladez

SwaminoNowlino wrote: »

No issues with ESO + on Xbox and I also am unaware of anyone in any of my guilds that have an issue... And never have.

Well on the other hand I know plenty of people who have expierenced multiple issues with eso plus on xbl including myself.

Your post comes off really defensive tbh. ESO does have its issues bro.. lol

Toc de Malsvi

PurifedBladez wrote: »

SwaminoNowlino wrote: »

No issues with ESO + on Xbox and I also am unaware of anyone in any of my guilds that have an issue... And never have.

Well on the other hand I know plenty of people who have expierenced multiple issues with eso plus on xbl including myself.

Your post comes off really defensive tbh. Lol

Well it is essentially just as offensive as the offense taken at Smurf. SwaminoNowlino is upset because Smurf is saying everyone has this issue that Swamino clearly does not have but Swamino wants to say the exact opposite back that no one else has this issue because SwaminoNowlino and friends don't. As indicated by this portion of Swamino's comment:

I can, and will, refute this at every turn because it works for me and everyone else I know, thus the problem is likely on your end.

SwaminoNowlino

PurifedBladez wrote: »

SwaminoNowlino wrote: »

No issues with ESO + on Xbox and I also am unaware of anyone in any of my guilds that have an issue... And never have.

Well on the other hand I know plenty of people who have expierenced multiple issues with eso plus on xbl including myself.

Your post comes off really defensive tbh. ESO does have its issues bro.. lol

You're entitled to that opinion just as I am equally entitled to refute the original poster's statement in probably 30 threads now that ESO + is universally broken for everyone on Xbox. See my post above for why it's important to refute this if you want to resolve the actual problem.

SwaminoNowlino

Toc de Malsvi wrote: »

PurifedBladez wrote: »

SwaminoNowlino wrote: »

No issues with ESO + on Xbox and I also am unaware of anyone in any of my guilds that have an issue... And never have.

Well on the other hand I know plenty of people who have expierenced multiple issues with eso plus on xbl including myself.

Your post comes off really defensive tbh. Lol

Well it is essentially just as offensive as the offense taken at Smurf. SwaminoNowlino is upset because Smurf is saying everyone has this issue that Swamino clearly does not have but Swamino wants to say the exact opposite back that no one else has this issue because SwaminoNowlino and friends don't.

Never once did I state that no one has this problem. I state that no one I know has this problem, which means that it's not universally broken for everyone, which it is not.

Toc de Malsvi

SwaminoNowlino wrote: »

Toc de Malsvi wrote: »

PurifedBladez wrote: »

SwaminoNowlino wrote: »

No issues with ESO + on Xbox and I also am unaware of anyone in any of my guilds that have an issue... And never have.

Well on the other hand I know plenty of people who have expierenced multiple issues with eso plus on xbl including myself.

Your post comes off really defensive tbh. Lol

Well it is essentially just as offensive as the offense taken at Smurf. SwaminoNowlino is upset because Smurf is saying everyone has this issue that Swamino clearly does not have but Swamino wants to say the exact opposite back that no one else has this issue because SwaminoNowlino and friends don't.

Never once did I state that no one has this problem. I state that no one I know has this problem, which means that it's not universally broken for everyone, which it is not.

Your initial statement I would agree does not, but it is very much implied by part of your response to me:

I can, and will, refute this at every turn because it works for me and everyone else I know, thus the problem is likely on your end.

PurifedBladez

SwaminoNowlino wrote: »

PurifedBladez wrote: »

SwaminoNowlino wrote: »

No issues with ESO + on Xbox and I also am unaware of anyone in any of my guilds that have an issue... And never have.

Well on the other hand I know plenty of people who have expierenced multiple issues with eso plus on xbl including myself.

Your post comes off really defensive tbh. ESO does have its issues bro.. lol

You're entitled to that opinion just as I am equally entitled to refute the original poster's statement in probably 30 threads now that ESO + is universally broken for everyone on Xbox. See my post above for why it's important to refute this if you want to resolve the actual problem.

So your telling me that ESO plus works perfectly fine for you on XBL? You're literally the first person I've ever talked to say it's fine.

TARAFRAKA

Ok! Does it even really matter? The semantics?
So he said it was universally broken on console? Hyperbole yes?
But it is broken for many on console. You haven't seen it? Ok! Then you just move on and hope it is resolved for those affected. What you don't do if follow the affected individual across multiple threads essentially minimizing the issue he and his friends are having by trying to insist it's not REALLY an issue.
If it works for YOU, GREAT!
IT DOESN'T WORK FOR US AND MULTIPLE PEOPLE WE ARE CLOSE TO. SO LET US GET A REMEDY WITHOUT YOU CLOGGING THE THREAD WITH YOUR "IT CAN'T BE BROKEN BECAUSE IIIIIIIIII AM FINEEEEEEE" NONSENSE.

SwaminoNowlino

Toc de Malsvi wrote: »

SwaminoNowlino wrote: »

Toc de Malsvi wrote: »

PurifedBladez wrote: »

SwaminoNowlino wrote: »

No issues with ESO + on Xbox and I also am unaware of anyone in any of my guilds that have an issue... And never have.

Well on the other hand I know plenty of people who have expierenced multiple issues with eso plus on xbl including myself.

Your post comes off really defensive tbh. Lol

Well it is essentially just as offensive as the offense taken at Smurf. SwaminoNowlino is upset because Smurf is saying everyone has this issue that Swamino clearly does not have but Swamino wants to say the exact opposite back that no one else has this issue because SwaminoNowlino and friends don't.

Never once did I state that no one has this problem. I state that no one I know has this problem, which means that it's not universally broken for everyone, which it is not.

Your initial statement I would agree does not, but it is very much implied by part of your response to me:

I can, and will, refute this at every turn because it works for me and everyone else I know, thus the problem is likely on your end.

If it works for myself and everyone I know, it indicates that this is most likely a specialized problem, because otherwise it would be universal. It could be something with the source of payment everyone is using who has the problem, it could be a localization problem if you're in another country, all of which indicates it's on your end. If it were on ZOS or Microsoft's then it would be much more likely to impact everyone.

SwaminoNowlino

@TARAFRAKA again, you are entitled to that opinion, but hyperbole is actually counter productive to getting your issue resolved. Instead of stating its broken for everyone, post some specifics of where you are and how you're making the transaction. If there are commonalities, you can start tracing the issue and maybe get it resolved. Clogging other threads with ESO + works for no one on Xbox is equally "egrigious."

PurifedBladez

@SwaminoNowlino Your logic is twisted and, you arguing this as specialized problem because you and everyone you know doesn't have a problem is just the stupidest thing I've ever heard. When did the world start revolving around you?

On my end everyone I know and myself included have had problems with eso plus. If I use your logic then I should think that you are a lieing about eso plus working fine.

alexkdd99

bedlom wrote: »

This only seems to be happening to you though smurf and if Zeni ain't sorted it for you yet then something dodgy is going on.
And so now you basically want literally every other xbox ESO+ member to suffer by removing it from xbox?

He is not the only one experiencing problems

SwaminoNowlino

PurifedBladez wrote: »

@SwaminoNowlino Your logic is twisted and, you arguing this as specialized problem because you and everyone you know doesn't have a problem is just the stupidest thing I've ever heard. When did the world start revolving around you?

When I was born...

But all kidding aside, my logic is perfect. You can disagree but you can't argue my logic. If all of you have a problem, and everyone I know doesn't, then the issue isn't likely to be a global issue with ZOS or Microsoft. What if you all are using the same method of payment? Maybe the issue is getting that processed. Maybe you all live in the same country, there could be an issue there. So instead of posting hyperbole, you can post specifics of your problem and they would have a much easier time diagnosing, instead of looking on their end for something that may not be there.