Caff32 wrote: »

Chris: Thank you for your assistance. Do you know what caused the issue? Was it a microsoft issue or was it on the ESO side?
Ryan B. : Since we currently have a number of reports the same issue as yours right now, this is definitely under the control of ESO since the license was not properly granted on their end when the purchase was made. But don't worry, our engineers are cascading this to them so that this gets patched as soon as possible. But rest assured there is nothing wrong on your end or ours for this matter okay?"

So there we have it. This is a ZOS issue even though they are letting MS clean it up with the cancel and resub work around.

Since MS say's the issue is on your end can you please tell us if you are working to on a fix and a ETA?

Thanks!

Caff32 wrote: »

My support with Xbox was excellent as well.

It's worth noting that their support staff indicated that this problem was on the ESO side, not a microsoft issue:

"Ryan B. : Alright Chris. I have successfully canceled the subscription here as well as reversed the charge. So all you need to do is repurchase the subscription again 2-3 hours from now and it's smooth sailing from there on. Glad I was able to assist you for this matter.
Chris: Thank you for your assistance. Do you know what caused the issue? Was it a microsoft issue or was it on the ESO side?
Ryan B. : Since we currently have a number of reports the same issue as yours right now, this is definitely under the control of ESO since the license was not properly granted on their end when the purchase was made. But don't worry, our engineers are cascading this to them so that this gets patched as soon as possible. But rest assured there is nothing wrong on your end or ours for this matter okay?"

Thanks for placing this as many keep saying its Microsoft but I had a phone interaction many times and this was along the same info that I was given from early on around May of last year up until last month of this year.

So, started a ticked because my ESO Plus did now show in-game and I'm locked out of all the dlc content. So I could not even check if the patch helped with my issues. Got the basic stuff back from ZOS "contact microsoft etc... resubscribe etc."

Well, they fixed it completely: They cancelled my subscription and refunded it too. So now i don't have to spend money on a product that doesn't work.

In the future, who knows, if they get their sh i tt together, then maybe. But until then, not paying a dime or playing a minute more.

Wish you all the best for the rest of this summer.

Boltonsquad wrote: »

What kind of response is this to a ticket, because you can't handle the ticket volumes you just close people's tickets down and mark them as resolved when nothing has been done?

Seriously I would like a proper explanation as to why you are doing this otherwise I have no other choice than to go to Microsoft and request a refund through them.

Greetings,
We apologize that we have taken so long to get back to you in regards to your issue. Due to high ticket volumes, we will be unable to assist you further with this ticket. We understand this may be frustrating and we are disappointed that we are unable to deliver a Customer Service experience that is up to our desired standards.
Please also be sure to visit our help portal where you can search for common issues and subscribe to individual articles for any updates about that information: https://help.elderscrollsonline.com.
Best Regards,
The Elder Scrolls Online Team

LOL they basically said "sorry, we suck... Have a nice day!"

@ZOS_JessicaFolsom I STILL DON'T HAVE MY CROWNS! I AM SO CLOSE TO PRESSING CHARGES FOR THEFT!

@ZOS_JessicaFolsom Ok I had a few minutes to think and I did say some rather harsh things and for that I am truly sorry, but I am just frustrated beyond belief that this ESO PLUS issue can even happen. On the plus side I have my issue completely resolved now I finally got my crowns and the other benefits are working completely now at least from what I can tell. I understand you can't tell us the technical aspects of the fix that was done, but in more simple terms is the ESO PLUS issue being the craft bags, 10% bonuses, access to DLC content, as well as the crowns not being credited to such and such ESO PLUS user's account fixed?

NewBlacksmurf wrote: »

Really know that ZOS would have less issues if the fixed the actual problem which is the ESO Plus sku.

Yeah I agree, I also kind of had an idea this would probably go along with what you had, but why not just put the whole ESO PLUS thing on a downloadable add on through the Xbox store, and after the 30 days are up we just rebuy it and redownload it. I mean if people want to be ESO PLUS subscribers they would probably just do this every month and it might solve a few issues too. Either that or just add an SKU like you said and just allow us to buy card codes or digital codes like the Xbox Live Gold sub allows you to do. Yes I know the Gold and the ESO PLUS are done by two different companies but if PLAYSTATION can do it so can Xbox.

The ESO+ issues have been getting worse, so yes, I am concerned, too!

On the plus side, my issue has been resolved now. Still no answer to my ticket, not even an automated one, so I am suspecting my issues yesterday were part of a much larger problem.

ZOS_JessicaFolsom wrote: »

Players who were experiencing a loss of ESO Plus entitlements on Xbox One should now be resolved. This is specifically for players who have paid for an ESO Plus membership and have an account in good standing, but are not getting their ESO Plus Entitlements in the game (access to DLC, the ESO Plus buffs, etc.)

If you have an active ESO Plus membership and an account in good standing, and you are still not getting your ESO Plus entitlements, please let us know.

My ESO Plus seems to be inactive as well. Just started when I got on today, it was fine last night with no issues up until now.

ZOS_JessicaFolsom wrote: »

Players who were experiencing a loss of ESO Plus entitlements on Xbox One should now be resolved. This is specifically for players who have paid for an ESO Plus membership and have an account in good standing, but are not getting their ESO Plus Entitlements in the game (access to DLC, the ESO Plus buffs, etc.)

If you have an active ESO Plus membership and an account in good standing, and you are still not getting your ESO Plus entitlements, please let us know.

4 people in my guild just had our eso plus stop working last night. All have renew dates of today (yet for some reason all have different billing dates which makes no sense to me).

I keep seeing this "please let us know" but what does this even mean? On this forum? I did that when my character was stuck in Orsinium as well as putting in a ticket yet it still took 11 days to get a response.

I don't want to wait 11 days to be able to access the dlc zones that I'm trying to complete in addition to not being able to hand in writs (although I'm too scared to take my main to wrothgar for even that because of fear of getting him stuck again and having to wait weeks to be able to play again).

Also look at all the people getting responses that they can't even be helped due to high ticket volume. "We'll take your money but you aren't getting what you paid for, oh and too bad we can't help you, bye!" This honestly sounds like a good file for the BBB.

Now 5 people in guild. And it's not even a big guild. And that's so far today...

Same. I'm getting tired of all the crap happening on Xbox. Seriously, survey maps don't work, daily crashes and today I pay for my renewal and eso+ gets removed completely? That's brilliant. I can do nothing useful until it is fixed. I don't even care about the crowns right now, I just want to get access back to all dlc and the crafting bag.

Microsoft support refunded me and we got it working again, just no crowns with it. Hopefully they'll show up in a day or so and if not I'll have to open a ticket again after all.

Lluanda wrote: »

Microsoft support refunded me and we got it working again, just no crowns with it. Hopefully they'll show up in a day or so and if not I'll have to open a ticket again after all.

You'll need to open a ticket for the crowns.

Jayne_Doe wrote: »

Well...still not going to renew my sub. Been unsubbed since February this year. For newer players, just so you know, this has been an issue since launch. I was affected by the missing Crowns for three months last year (June, July, August) and did receive them after submitting tickets, etc. After the supposed "fix" last fall, I did receive my Crowns without fail up until I unsubbed, but I kept losing access to the DLC and in-game benefits. It usually righted itself in a day or two - much sooner than any response from ZOS to my tickets.

It just got too much for me to micromanage my monthly Crown balance to be sure I got them and deal with losing access to my benefits. Until they actually fix this issue, I'll remain unsubbed, even though they keep putting all of their QoL improvements behind the ESO+ pay wall. Really, if they want more subs, then they need to fix this issue. How can they not get this fixed?

I agree. I mean, I'm thankful for the forums, because reading comments like these are what have kept me from making the apparent mistake of subbing. Otherwise, I would have subbed a year ago.