Maintenance for the week of June 17:
· [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – June 17, 4:00AM EDT (8:00 UTC) – 8:00AM EDT (12:00 UTC)
· [COMPLETE] ESO Store and Account System for maintenance – June 17, 10:00AM EDT (14:00 UTC) – 12:00PM EDT (16:00 UTC)
· Xbox One: NA and EU megaservers for patch maintenance – June 19, 6:00AM EDT (10:00 UTC) – 10:00AM EDT (14:00 UTC)
· PlayStation®4: NA and EU megaservers for patch maintenance – June 19, 6:00AM EDT (10:00 UTC) – 12:00PM EDT (16:00 UTC)
Tickets on eso support being closed when not solved!
I myself think this is a huge issue. I put in a ticket last Thrusday (June 23rd) quite late in the evening. I received a reply on Monday (June 27th) Part of that reply was the following "Due to high ticket volumes, we will be unable to assist you further with this ticket. We understand this may be frustrating and we are disappointed that we are unable to deliver a Customer Service experience that is up to our desired standards. " They then went on to give me "troubleshooting" for some of their (what I'm assuming) biggest issues. The problem is, the "troubleshooting" they gave me had NOTHING to do with my original question. Oh and to top it off they marked my ticket as solved.... I did reply to the response on Monday saying that they hadn't solved my problem but since I haven't heard anything further, I resort to the forums to try and get an answer.
This to me sounds like someone going through and "cut/pasting" a response without even reading what the ticket is even about. As a customer this is extremely frustrating. Especially this customer right here who can't spend more money on ESO without assistance.
ticket number [160623-003724]
Are you guys able to help me migrate my eso account from one psn id to another? without loosing my save files / crown purchases? the reason I want to change psn ids is because playstation is unable to switch the country associated with my account so I had to make a new one. (I have moved from Canada to the USA.)
I am unable to make any purchases (be it eso plus or crowns) unless I can make this switch over.
Attached is the actual response that I received from ESO Support, so anyone can see just how "helpful" their response to my question actually was.
Daggerfall Covenant For Life
PS4 id - Lynixel