Maintenance for the week of April 6:
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
We are currently investigating connection issues some players are having on the European megaservers. We will update as new information becomes available.

Why have maintenance downtime?

angelweave
angelweave
Soul Shriven
You know there is a AAA mmo that does not have downtime for server maintenance, any reason you don't use the same setup? Did they patent it?
  • Noerknhar
    Noerknhar
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    You can't survive a couple of hours without playing?
    I think the issue is more on your side here.
  • Thornen
    Thornen
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    Zos are anything but forward thinkers... expecting them to be revolutionary is just too much.
  • Vyshan
    Vyshan
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    angelweave wrote: »
    You know there is a AAA mmo that does not have downtime for server maintenance, any reason you don't use the same setup? Did they patent it?

    A game/service must be designed from the ground up to use this technology. ESO is not, nor are most MMORPGs or online games in general.
    Edited by Vyshan on July 5, 2016 10:09AM
  • Enodoc
    Enodoc
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    angelweave wrote: »
    You know there is a AAA mmo that does not have downtime for server maintenance
    How do they do proper maintenance on the server if they never turn them off? I have to reboot my PC every now and then to ensure performance is maintained. Downtime allows for flushing of temporary files, wiping of any hanging codes, installing of OS updates, defragging the storage and cleaning the memory. Without downtime, the servers would stagnate as all of these things pile up.

    What is this MMO without downtime and how do they avoid the issues of performance?
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  • CokeVoAYCE
    CokeVoAYCE
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    Enodoc wrote: »
    angelweave wrote: »
    You know there is a AAA mmo that does not have downtime for server maintenance
    How do they do proper maintenance on the server if they never turn them off? I have to reboot my PC every now and then to ensure performance is maintained. Downtime allows for flushing of temporary files, wiping of any hanging codes, installing of OS updates, defragging the storage and cleaning the memory. Without downtime, the servers would stagnate as all of these things pile up.

    What is this MMO without downtime and how do they avoid the issues of performance?

    magicpuppyworldonline.com
  • Thornen
    Thornen
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    Enodoc wrote: »
    angelweave wrote: »
    You know there is a AAA mmo that does not have downtime for server maintenance
    How do they do proper maintenance on the server if they never turn them off? I have to reboot my PC every now and then to ensure performance is maintained. Downtime allows for flushing of temporary files, wiping of any hanging codes, installing of OS updates, defragging the storage and cleaning the memory. Without downtime, the servers would stagnate as all of these things pile up.

    What is this MMO without downtime and how do they avoid the issues of performance?

    They use a similar megaserver architecture that allows them to do rolling maintenance by only turning off a small amount of the cluster at a time.

    They also fix bugs and exploits fast...and any game updates just require a restart and quick patch and your back in.
    Edited by Thornen on July 5, 2016 10:16AM
  • Mwnci
    Mwnci
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    Thornen wrote: »
    Zos are anything but forward thinkers... expecting them to be revolutionary is just too much.

    And expecting them to fork out vast sums of money, resources and time to restructure their entire farm just to cater for a bunch of addicts who can't get their ESO fix for a few hours .. is .. what?
    Don't answer that, it was a rhetorical question. ;)
    Dovahkiin, Dovahkiin, naal ok zin los vahriin,
    Wah dein vokul mahfaeraak ahst vaal!
    Ahrk fin norok paal graan fod nust hon zindro zaan,
    Dovahkiin, fah hin kogaan mu draal!
  • Elohmrow
    Elohmrow
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    Mwnci wrote: »
    Thornen wrote: »
    Zos are anything but forward thinkers... expecting them to be revolutionary is just too much.

    And expecting them to fork out vast sums of money, resources and time to restructure their entire farm just to cater for a bunch of addicts who can't get their ESO fix for a few hours .. is .. what?
    Don't answer that, it was a rhetorical question. ;)

    it is revolutionary :cold_sweat:
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  • Elohmrow
    Elohmrow
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    Elohmrow wrote: »
    Mwnci wrote: »
    Thornen wrote: »
    Zos are anything but forward thinkers... expecting them to be revolutionary is just too much.

    And expecting them to fork out vast sums of money, resources and time to restructure their entire farm just to cater for a bunch of addicts who can't get their ESO fix for a few hours .. is .. what?
    Don't answer that, it was a rhetorical question. ;)

    it is revolutionary :cold_sweat:

    oops i did it again
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  • Bunneh
    Bunneh
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    Mwnci wrote: »
    Don't answer that, it was a rhetorical question. ;)

    No it wasn't. It was fanboi trollage.
    "Shut it, you fop" - Valorone, Fighters' Guild, Coldharbour to Darien Gautier
    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
  • Thornen
    Thornen
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    Mwnci wrote: »
    Thornen wrote: »
    Zos are anything but forward thinkers... expecting them to be revolutionary is just too much.

    And expecting them to fork out vast sums of money, resources and time to restructure their entire farm just to cater for a bunch of addicts who can't get their ESO fix for a few hours .. is .. what?
    Don't answer that, it was a rhetorical question. ;)

    Yeh because improving their architecture and delivering those improvement to their paying customers is just stupid...
  • Tryxus
    Tryxus
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    Cuz the server hamsters take this time to go take a group bathroom visit
    "Stand strong, stay true and shelter all."
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  • Mwnci
    Mwnci
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    CokeVoAYCE wrote: »
    Enodoc wrote: »
    angelweave wrote: »
    You know there is a AAA mmo that does not have downtime for server maintenance
    How do they do proper maintenance on the server if they never turn them off? I have to reboot my PC every now and then to ensure performance is maintained. Downtime allows for flushing of temporary files, wiping of any hanging codes, installing of OS updates, defragging the storage and cleaning the memory. Without downtime, the servers would stagnate as all of these things pile up.

    What is this MMO without downtime and how do they avoid the issues of performance?

    magicpuppyworldonline.com

    Site won't open.
    Guess they down for maintenance? ;)
    Dovahkiin, Dovahkiin, naal ok zin los vahriin,
    Wah dein vokul mahfaeraak ahst vaal!
    Ahrk fin norok paal graan fod nust hon zindro zaan,
    Dovahkiin, fah hin kogaan mu draal!
  • Blackbird_V
    Blackbird_V
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    Noerknhar wrote: »
    You can't survive a couple of hours without playing?
    I think the issue is more on your side here.

    Well if it was like the maintenance like last week where it was over 8 hours I could kinda agree.
    Difficulty scaling is desperately needed. 9 years. 6 paid expansions. 25 DLCs. 41 game changing updates including A Realm Reborn-tier overhaul of the game including a permanent CP160 gear cap and ridiculous power creep thereafter. I'm sick and tired of hearing about Cadwell Silver&Gold as a "you think you do but you don't"-tier deflection to any criticism regarding the lack of overland difficulty in the game.
  • Mwnci
    Mwnci
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    Thornen wrote: »
    Mwnci wrote: »
    Thornen wrote: »
    Zos are anything but forward thinkers... expecting them to be revolutionary is just too much.

    And expecting them to fork out vast sums of money, resources and time to restructure their entire farm just to cater for a bunch of addicts who can't get their ESO fix for a few hours .. is .. what?
    Don't answer that, it was a rhetorical question. ;)

    Yeh because improving their architecture and delivering those improvement to their paying customers is just stupid...

    Signed TOS, section 6: server updates, and being a paying customer aside...

    ZeniMax is a business, in order to justify the additional expense that a larger farm for rolling restarts would incur, they need to asses the financial viability of doing so, and I'm sorry, but doing it just to give some players a few extra hours of game time is not an acceptable justification for it. At all.

    Even if there are paying customers, there is only so much ZeniMax can do before something becomes cost prohibitive. An example is introducing a second megaserver, one to host players whilst another becomes the updated server. This is expensive in both setup and maintenance.

    Increased expenditure without any kind of short or long term gain is not a financially viable action for any company to take. Keeping players online for a few hours is not going to gain them anything, at least nothing of any financial significance to offset the additional expenses they'll be incurring.
    Edited by Mwnci on July 5, 2016 10:54AM
    Dovahkiin, Dovahkiin, naal ok zin los vahriin,
    Wah dein vokul mahfaeraak ahst vaal!
    Ahrk fin norok paal graan fod nust hon zindro zaan,
    Dovahkiin, fah hin kogaan mu draal!
  • Emissary_Vex
    Emissary_Vex
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    Thornen wrote: »
    Yeh because improving their architecture and delivering those improvement to their paying customers is just stupid...

    Yeah I wish they had spent a million dollars on the game itself rather than the giveaway...
  • Drakoleon
    Drakoleon
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    I wouldn't mind if those LONG weekly maintenance had some.....results. LAG improvement?Nope its getting worst. BUG fixes? huh......
    Bottom line 8h weekly maintenance X 4= 32h monthly X 27 Months so far...= 36 Days!!!! So...1 month plus compensation would be fair
  • Mwnci
    Mwnci
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    Drakoleon wrote: »
    I wouldn't mind if those LONG weekly maintenance had some.....results. LAG improvement?Nope its getting worst. BUG fixes? huh......
    Bottom line 8h weekly maintenance X 4= 32h monthly X 27 Months so far...= 36 Days!!!! So...1 month plus compensation would be fair

    You agreed to server down time when you installed the game.
    You are entitled to nothing.
    Dovahkiin, Dovahkiin, naal ok zin los vahriin,
    Wah dein vokul mahfaeraak ahst vaal!
    Ahrk fin norok paal graan fod nust hon zindro zaan,
    Dovahkiin, fah hin kogaan mu draal!
  • Drakoleon
    Drakoleon
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    Mwnci wrote: »
    Drakoleon wrote: »
    I wouldn't mind if those LONG weekly maintenance had some.....results. LAG improvement?Nope its getting worst. BUG fixes? huh......
    Bottom line 8h weekly maintenance X 4= 32h monthly X 27 Months so far...= 36 Days!!!! So...1 month plus compensation would be fair

    You agreed to server down time when you installed the game.
    You are entitled to nothing.

    Yes i did....but if i knew then..... how amateur zeni's handling will be....i wouldn't
  • Mwnci
    Mwnci
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    Drakoleon wrote: »
    Mwnci wrote: »
    Drakoleon wrote: »
    I wouldn't mind if those LONG weekly maintenance had some.....results. LAG improvement?Nope its getting worst. BUG fixes? huh......
    Bottom line 8h weekly maintenance X 4= 32h monthly X 27 Months so far...= 36 Days!!!! So...1 month plus compensation would be fair

    You agreed to server down time when you installed the game.
    You are entitled to nothing.

    Yes i did....but if i knew then..... how amateur zeni's handling will be....i wouldn't

    A system I worked on a number of years ago required a 36 hour down time (and that's a fast turn around) whenever a small amount of major patches (between 1 and 10) were implemented, by contrast, minor updates could be rolled out across an hour through rolling restarts.
    Would you call us amateurs?

    What if I said that it took about 4 hours just to bring all the servers offline?
    That it took most of Saturday to install and test the updates.
    Then another 5 hours to bring the servers online?
    What if I said that it took the work of 16 people, and about half a dozen more at various departments around the country?
    What if I said the combined experience of all the people present, far exceeded 100 years?
    Would you still call us amateurs?

    My point is all you see are the server's being down for 5-8 hours, you don't see what's going on in the background, and it's easy to accuse an organisation of being amateur's when you have no knowledge of what it is they do during maintenance periods.

    I'm not defending ZeniMax's down time, btw. I think it could do with a bit of a sprucing up myself.
    Edited by Mwnci on July 5, 2016 12:26PM
    Dovahkiin, Dovahkiin, naal ok zin los vahriin,
    Wah dein vokul mahfaeraak ahst vaal!
    Ahrk fin norok paal graan fod nust hon zindro zaan,
    Dovahkiin, fah hin kogaan mu draal!
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