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Is there a reason my support ticket is not being answered?
MornaBaine
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And does anyone here know how I might be able to recover my Game Registration Code if my ticket continues to be ignored? Thank you.
PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
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dennissomb16_ESO✭✭✭✭✭not sure how to help with your issue but you may want to read the following thread to get an idea of what is happening with support tickets
https://forums.elderscrollsonline.com/en/discussion/274377/is-this-a-real-zos-customer-support-response/p11 -
rootimus✭✭✭✭✭MornaBaine wrote: »And does anyone here know how I might be able to recover my Game Registration Code if my ticket continues to be ignored? Thank you.
I suspect they've kicked the idea of replying to you around internally and would like to implement it at some point, but they currently have no ETA.Even on the internet, clear communication is important; it can be the difference between "helping your Uncle Jack off a horse" and "helping your uncle jack off a horse"; the difference between "knowing your s***" and "knowing you're s***".
Greybeards & Gals - Civilised, laid-back, mature gamers. Beards optional. |2 -
CherryCake✭✭✭✭✭
✭I really have no idea, but once I had to go through 3 different people until one helped me
... so i guess just keep trying I like sweetrolls and I cannot lie0 -
MornaBaine✭✭✭✭✭
✭✭✭✭✭Well, this is very disheartening. I also called and was never called back.PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!2 -
NewBlacksmurf✭✭✭✭✭
✭✭✭✭✭They don't really respond to general thread stuff.
If you post under tech support on your platform with the ticket number that will get a forum mod to ask support to contact you but that's the extent of it-PC (PTS)/Xbox One: NewBlacksmurf
~<{[50]}>~ looks better than *5011 -
Dradhok✭✭✭You need to go to the Crown Store and use the paid tech support. 2k crowns should get you a general response and if you throw down 5k they'll give you a cookie too.2 -
magnusthorek✭✭✭✭✭
✭Today after six months battling the support, be it by merit of proof (or lack of counter-arguments of their part) or because threw sh*t in tha fan and decided to give me back what I needed, I WON.
"Pro Tips"
- Be intelligent, not just smart, but intelligent and concise. You need anything you must be 110% sure of what you're talking about and write everything with as much details as possible, preferably win unquestionable proofs, like pictures.
- Keep pressure! They'll refuse, deny and distrust your words with predefined and arrogantly polite messages
- Be patient! Nothing personal, but they don't seem to very smart. It's like they've been brainwashed to use whatever is the admin system they use to handle user logs, instead of think by themselves, "out of the box", to really help you
- If you used all your patience with one supporter, be arrogantly polite like them, show you're displeased and, if they don't take initiative, ask to have your ticket escalated to someone elseI am the very model of a scientist Salarian, I've studied species Turian, Asari, and Batarian.
I'm quite good at genetics (as a subset of biology) because I am an expert (which I know is a tautology).
My xenoscience studies range from urban to agrarian, I am the very model of a Scientist Salarian.5 -
Vinther✭✭✭Fastest way to get support response seems to be using in-game support ticket system rather than submitting it via support page on website. Seems weird right, but thats how it is
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rootimus✭✭✭✭✭NewBlacksmurf wrote: »If you post under tech support on your platform with the ticket number that will get a forum mod to ask support to contact you but that's the extent of it
Forum mods shouldn't have to do support's job for them. What's going on in Zenimaxland?magnusthorek wrote: »- Keep pressure! They'll refuse, deny and distrust your words with predefined and arrogantly polite messages
This makes me wonder if the GMs and support people have any tools at all. They shouldn't need to take our word for something - there should be logs to show them what actually happened.Even on the internet, clear communication is important; it can be the difference between "helping your Uncle Jack off a horse" and "helping your uncle jack off a horse"; the difference between "knowing your s***" and "knowing you're s***".
Greybeards & Gals - Civilised, laid-back, mature gamers. Beards optional. |1 -
Mureel✭✭✭✭✭
✭✭✭Yeah. It's all a sham. Good luck. I recommend phone calls and registered letters. It was the only way I could get help before.
I hate this company's customer service.2 -
notimetocare✭✭✭✭✭
✭MornaBaine wrote: »And does anyone here know how I might be able to recover my Game Registration Code if my ticket continues to be ignored? Thank you.
Ticket not answered? Maybe to are on the no-response list :I also, on the box your game came in or the confirmation email for digital1 -
Sylveria_Relden✭✭✭✭Wait... there's actually a support department? *gasp*
I got the impression Zenimax was comprised of about 20 people in a building somewhere and they'd created a huge online marketing image for themselves to give people the idea they were a massive game company... :PTL;DR - If you got this far without reading the entire post you're either too lazy or suck at reading comprehension and probably don't belong in a public forum anyway. Just move along, you wouldn't understand.0 -
VodkaVixen1979✭✭✭Where is ZOS? Getting their free lunch in the cafeteria, paid for by us of course. No wonder no one makes it back to their desk.... Just check out the "culture" section on their website....lolol.... They are laughing all the way to the buffet with our money.1 -
Ackwalan✭✭✭✭✭
✭✭✭✭✭AhPook_Is_Here wrote: »
What the heck is wrong with your fingers? Seriously, you should see a doctor.
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XaXa✭✭✭✭It is not being answered because ZoS does not care. They already have your money. Welcome to ESO I guess.3 -
Mureel✭✭✭✭✭
✭✭✭AhPook_Is_Here wrote: »
What the heck is wrong with your fingers? Seriously, you should see a doctor.
Or a bar of soap xD0 -
AhPook_Is_Here✭✭✭✭✭
✭AhPook_Is_Here wrote: »
What the heck is wrong with your fingers? Seriously, you should see a doctor.
Tell it to Steve Buscemi, who owns that hand, or the make-up artist that is trying to make it look like the hand of a shoe-shining bellboy in the film Barton Fink, of which that image is a still.“Whatever.”
-Unknown American0 -
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