imnotanother wrote: »

TARAFRAKA wrote: »

Um yes it auto renews and has for MONTHS just like it has been broken for me and other guild members for MONTHS.
I must be mistaken, you keep insisting you are trying to solve our problem however I do not see a green z by your name indicating you are a zos employee.
So I can talk to you as well til I'm blue in the face and YOU can't help me.
So how exactly can you help us other than your condescending holier than thou comments?

It helps to brainstorm with others. Bounce ideas off one another.

True, this is a process called trouble shooting. It clearly works fine for some folks and apparently doesn't work for some others. So instead of making demands and being generally beligerent, the community can work to troubleshoot it. Should ZOS be doing this? Probably, but again if you submit a ticket you'll be told they are overwhelmed and won't be able to help you. So if they refuse to help the best we can do is help each other help ZOS. Participate or not, up to each individual.

I wonder if its related to buying the DLC's? I have been using my crowns to buy DLC's just incase I ever wanted to unsub. I wonder if some how it is creating a conflict and the resolution is to treat my account as though it is not ESO+.

imnotanother wrote: »

Is this a ZoS issue or Microsoft/Xbox?

I hear your frustration and agree it needs to be addressed over a year ago but it seems like ZOS is the middle man here.

I am on PS4 but when I buy crowns/ESO+ the transaction is through Sony's terminal. Sony processes the payment 100%. If I had a problem, I would contact the company that took my payment. Then follow up with the 3rd party (ZOS)

bedlom wrote: »

This only seems to be happening to you though smurf and if Zeni ain't sorted it for you yet then something dodgy is going on.
And so now you basically want literally every other xbox ESO+ member to suffer by removing it from xbox?

@imnotanother and @bedlom
Respectfully the info is as recent as this post from PAX east transcript. It's also come up on ESO Live

https://forums.elderscrollsonline.com/en/discussion/261597/pax-dark-brotherhood-round-table-transcript

Also the obvious that still exists from a Feb 2016 support - https://help.elderscrollsonline.com/app/answers/detail/a_id/32103/kw/ESO plus

And

https://help.elderscrollsonline.com/app/answers/detail/a_id/29765/kw/ESO plus

SwaminoNowlino wrote: »

@NewBlacksmurf do you mind telling us the general region you are in and a broad method of payment (i.e. PayPal or Microsoft)?

NA (USA)

This occurs when I pay with any of the following (visa credit card, visa debit card, master card, and PayPal

You cannot use a Microsoft payment or credit for a subscription.
*if it matters I'm a PC transfer.

SwaminoNowlino wrote: »

See I didn't think so in regards to Microsoft. But you have tried all of the specified methods and still get no results? This makes me think it may be an issue with your bank either sending out or certifying the scheduled payment on time, this resulting in a temporary lapse of service, that messes with the delivery system. Have you checked with your bank (Maybe just looking at your monthly statement) to make sure the funds are being allocated at the appropriate time?

@SwaminoNowlino

I have three different bank accounts with three completely different banks.

So if Wellsfargo, Bank of America and Bank of Omaha are all accepted for 100% of any PC ZOS crowns, subs and 100% of all non ESOTU Xbox payments and subscriptions....as well as per the manager who works for Microsoft and the escalation team member who works for ZOS support who after 2-3 months of back and forth had a 3 way with me and confirmed there is not an issue with any of my payment methods with Xbox. I literally sent three documents from each bank to ZOS and Microsoft. They confirmed there is not a payment issue.

Literally the Microsoft manager said to me and ZOS support that the crowns are distributed by ZOS. For whatever reasons, ZOS is not completing their part at all. It's not even a delayed situation now going on 12 months.

I appreciate the dialogue but I wouldn't continue to create threads and ask as well as now the 18 tickets just due to a personal issue. The entire guild that I started quit due to this last year. 46 players had this who all were on the NA server from different parts of the US.

@NewBlacksmurf I completely missed part of your post that may be enlightening! @Toc de Malsvi are you also a transfer player?

Edit: @PurifedBladez are you a transfer player as well?

I've been in probably 20 guilds or so in this game with full membership and have never heard of anyone having a sub problem. Just want to try and work on getting it addressed for those who do.

@SwaminoNowlino

SwaminoNowlino wrote: »

I'd have to check, but I'm fairly sure the only DLC I and my friends purchased was Imperial City, because we all subbed after that. And Tarafraka said he uses the same payment system I do. @Toc de Malsvi which DLC's did you purchase with crowns? All of them?

All but DB because I had not received my crowns from the previous month.

SwaminoNowlino wrote: »

@NewBlacksmurf do you mind telling us the general region you are in and a broad method of payment (i.e. PayPal or Microsoft)?

Also in reference to @Toc de Malsvi did you purchase any DLC prior to subbing?

I have been subbed since launch on PC, I played in the beta and set up my account prior to launch day.

SwaminoNowlino wrote: »

@NewBlacksmurf I completely missed part of your post that may be enlightening! @Toc de Malsvi are you also a transfer player?

Yes, I transferred to Xbox1 when it came out on Xbox1.

NewBlacksmurf wrote: »

SwaminoNowlino wrote: »

@NewBlacksmurf do you mind telling us the general region you are in and a broad method of payment (i.e. PayPal or Microsoft)?

NA (USA)

This occurs when I pay with any of the following (visa credit card, visa debit card, master card, and PayPal

You cannot use a Microsoft payment or credit for a subscription.
*if it matters I'm a PC transfer.

I think he was referring to my post, my Microsoft account has my debit card information and when I buy something through them all I do is verify that the payment information is correct. The monthy sub is taken out directly without the need for verification.

Just console. I know Smurf is a PC transfer too. It came up several times in our console text chat discussions.

Edit: nvm I just saw he already answered above.

Swami you've probably already done more than zos to narrow the problem down.

imnotanother wrote: »

TARAFRAKA wrote: »

SwaminoNowlino wrote: »

@Toc de Malsvi OP has a habit of going in every thread about absolutely anything and stating, unequivocally that "ESO + does not work on Xbox one for anyone and I demand compensation." I can, and will, refute this at every turn because it works for me and everyone else I know, thus the problem is likely on your end. You are welcome to disagree, but I will post contradictions when misinformation is presented.

If it works for you GREAT. Move along!
It has been broken for me and no LESS than 10 guild members in the last week alone. That is the point of the forums, to draw attention to an issue WE are having.
You don't have it? Congrats! Doesn't have anything whatsoever to do with OUR issues.
It's like we both own a Honda civic and since yours works fine mine must be OK. Smh.

Well, if your Honda didn't work it the problem would be on your end.... So you kind of agreed to his statement.

Huhhh? You have heard of recalls... Right? Example, Honda recalls all 2014 Civics due to an electronic issue that may cause a car fire (just made this up btw).... You could be lucky and never have an issue for as long as you live... Or you could be unlucky and your car burned up the first week you owned it.

Other than missing crowns i personally have not had an issue with ESO plus but that does not mean other people are not having issues, nor does that mean it is not a Zos problem!!

Hammy!!

SwaminoNowlino wrote: »

See I'm wondering if their crown disbursement system still thinks you're technically on PC and thus not sending them through Microsoft or something. We will need a larger sample size of people to come in here and confirm, but it seems like we may be on to something.

@SwaminoNowlino
No because these are two different accounts. Completely different.

Purchases are solely done via the Xbox live account
It's also not limited to PC transfers as ZOS decided 6+ months ago to just give anyone on Xbox one 1500 crowns per month they signed up for ESO plus due to not being able to resolve this and then said it was fixed.

15 days...it actually wasn't resolved and many tickets and threads were opened for many of us.

Just go to the Xbox tech forums here and look

Fast forward 6 more months....it's not limited to a certain type of customer or digital only vs disc....

SwaminoNowlino wrote: »

NewBlacksmurf wrote: »

SwaminoNowlino wrote: »

See I'm wondering if their crown disbursement system still thinks you're technically on PC and thus not sending them through Microsoft or something. We will need a larger sample size of people to come in here and confirm, but it seems like we may be on to something.

@SwaminoNowlino
No because these are two different accounts. Completely different.

Purchases are solely done via the Xbox live account
It's also not limited to PC transfers as ZOS decided 6+ months ago to just give anyone on Xbox one 1500 crowns per month they signed up for ESO plus due to not being able to resolve this and then said it was fixed.

15 days...it actually wasn't resolved and many tickets and threads were opened for many of us.

Just go to the Xbox tech forums here and look

Fast forward 6 more months....it's not limited to a certain type of customer or digital only vs disc....

Evidence suggests otherwise. Your stating your account that you transferred from PC to Xbox is no longer used? Because if you play on the same characters that you played on PC, that would mean you're playing the same account, which is a traditional transfer. If you first subbed on PC and transferred, and are having troubles with your sub then that's indicative that wires may have gotten crossed somewhere, which supports preliminary guesses. If the account you use now on Xbox was never on PC, then again that's a separate matter and indicates something else.

And I'm sorry but I can't make sense of some of what you're saying due to grammar issues.

Not wanting to go back n forth with you but literally they are completely seperate. The seperate console accounts are linked to the seperate ZOS account for means of support and communication but otherwise payments, status are seperated owned and operated individually by different corporations.

There is no transfer of ESO plus nor was there such an assumption. The two have always been operated separately and from no confusion on my part or on ZOS' part. That is not at all the issue nor is it possible as one can't see the other.

The issue is with ZOS. They forgot to build in ESO plus and so when the game lauched on Xbox one there was a secrete way to access it. I tried that per support and it charged me but no crowns.

They fixed the UI and I tried that...still was a problem.

I tried different methods and then had to wait 60 days with a lot back n forth for each to expire. Still no crowns.

Trust me...it's a ZOS issue.
The ESO plus isn't even something you can access on the Xbox one like all other subscriptions. You have to go to the website to even see it

SwaminoNowlino wrote: »

NewBlacksmurf wrote: »

SwaminoNowlino wrote: »

NewBlacksmurf wrote: »

SwaminoNowlino wrote: »

See I'm wondering if their crown disbursement system still thinks you're technically on PC and thus not sending them through Microsoft or something. We will need a larger sample size of people to come in here and confirm, but it seems like we may be on to something.

@SwaminoNowlino
No because these are two different accounts. Completely different.

Purchases are solely done via the Xbox live account
It's also not limited to PC transfers as ZOS decided 6+ months ago to just give anyone on Xbox one 1500 crowns per month they signed up for ESO plus due to not being able to resolve this and then said it was fixed.

15 days...it actually wasn't resolved and many tickets and threads were opened for many of us.

Just go to the Xbox tech forums here and look

Fast forward 6 more months....it's not limited to a certain type of customer or digital only vs disc....

Evidence suggests otherwise. Your stating your account that you transferred from PC to Xbox is no longer used? Because if you play on the same characters that you played on PC, that would mean you're playing the same account, which is a traditional transfer. If you first subbed on PC and transferred, and are having troubles with your sub then that's indicative that wires may have gotten crossed somewhere, which supports preliminary guesses. If the account you use now on Xbox was never on PC, then again that's a separate matter and indicates something else.

And I'm sorry but I can't make sense of some of what you're saying due to grammar issues.

Not wanting to go back n forth with you but literally they are completely seperate. The seperate console accounts are linked to the seperate ZOS account for means of support and communication but otherwise payments, status are seperated owned and operated individually by different corporations.

There is no transfer of ESO plus nor was there such an assumption. The two have always been operated separately and from no confusion on my part or on ZOS' part. That is not at all the issue nor is it possible as one can't see the other.

The issue is with ZOS. They forgot to build in ESO plus and so when the game lauched on Xbox one there was a secrete way to access it. I tried that per support and it charged me but no crowns.

They fixed the UI and I tried that...still was a problem.

I tried different methods and then had to wait 60 days with a lot back n forth for each to expire. Still no crowns.

Trust me...it's a ZOS issue.
The ESO plus isn't even something you can access on the Xbox one like all other subscriptions. You have to go to the website to even see it

Trust you that there is a secret method that I have stumbled upon that allows me to never have an issue?...

@SwaminoNowlino

I think the obvious is that your account was later than mine therefore those who started this game on "X" date for console have the Xbox one issues where others after ZOS said they fixed seem not to have this issue.

That's been pretty consistent so the first 1.2 million folks who purchased the game per ZOS on Xbox one who created an account (which was another issue tied to this) have the issue.
Not necessarily 100% but per ZOS hundreds of thousands of accounts.

No I am not and never have been a pc transfer. Never had multiple accounts or gamer tags. One of my officers has been corresponding with me all day as well and the same applies to him.
He just received the infamous chet customer service response after losing his eso plus almost 6 days and ongoing counting. This has also happened to him a for the last few months as it has to me. I'm not seeing much of a pattern now that you know I'm not a transfer.

SwaminoNowlino wrote: »

Alright sir. I refuse to engage you further. If you continue to make posts and allege in threads that ESO+ is broken for everyone I will continue to rebut you.

I will be happy to discuss this with anyone else however. Only requirement is that you deal in facts and reality

Respectfully you're coming on here suggesting me and others don't know what experiences we actually are having.
Its not up for discussion that it's happening to a lot of people whether it was for a couple of months or that it continues...that's a fact per us and per ZOS. I was willing to respond to give you context but other than that, to suggest your opinion is fact when I'm responding off of ZOS announcements is a bit silly.

The only thing to discuss are future changes from ZOS