@ZOS_JessicaFolsom why are we getting no information on this?
We're still working on the technical issues that have been reported on Xbox One and PlayStation 4 since the Dark Brotherhood launch. This includes crashes/crash loops on specific characters, long loading times/load screens, things not fully loading, and general increase in poor game performance. Unfortunately, we don't have any updates beyond that. Our Engineering team (and more) have made this their priority and are working on getting it resolved as quickly as possible.
In the meantime, what we can do is move any characters that are stuck in a crashing loop to a different location. To have our Support team assist you with that, please submit a request via our Support page.
ZOS doesn't need to acknowledge anything.
There is no way they can't know.
The console version of ESO is currently unplayable.
If they disagree, I don't know what Tamriel ZOS is in.