Maintenance for the week of February 23:
· [IN PROGRESS] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [IN PROGRESS] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [IN PROGRESS] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [IN PROGRESS] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
What is with the abysmal support?
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Nestor✭✭✭✭✭
✭✭✭✭✭I have worked in support and troubleshooting on various levels for most of my career. 80% to 90% of the problems can be fixed with 5 to 10 solutions. The others require more work.
I understand the canned responses as some of them may just help the person who gets them. But they do need to work on the AI that selects and generates those responses. That alone would help as I am sure most of the time spent by CS is working on issues where the Canned Responses did not work, mostly because the response had little to do with the issue.
Get the AI working right, and that can free up some cycles for the humans to work the more complex tickets.Enjoy the game, life is what you really want to be worried about.
PakKat "Everything was going well, until I died"
Gary Gravestink "I am glad you died, I needed the help"1 -
ragnarok6644b14_ESO✭✭✭✭There is also the problem of escalation - it is like they are 'escalating' issues to a trash bin.2 -
Malpherian✭✭✭✭✭I have worked in support and troubleshooting on various levels for most of my career. 80% to 90% of the problems can be fixed with 5 to 10 solutions. The others require more work.
I understand the canned responses as some of them may just help the person who gets them. But they do need to work on the AI that selects and generates those responses. That alone would help as I am sure most of the time spent by CS is working on issues where the Canned Responses did not work, mostly because the response had little to do with the issue.
Get the AI working right, and that can free up some cycles for the humans to work the more complex tickets.
In my 20 years of gaming that "Caned, or Automated" response has never once helped me solve an issue. It's a useless response because most likely the person sending in the report has already tried everything in it. It's why we contact support to start with, because those most obvious fixes... Didn't fix ***.0