EU to NA transfer.. no access to my expansions?

Taruha · April 2016

I logged on to the NA server and to my dismay and distress all of the items I have bought on the crown store,
bar the Imperial Edition is for some strange reason not available to me. This is either one of two things,
a major and horrible oversight by the dev team or a deliberate and frankly intolerable act.
I as a customer, that have spent my own money on the crown store on unlocking both armours and expansions..
playing the same game on the same account am for some odd reason not allowed to access my purchased items simply because I am playing on the NA server? Please tell me this is not deliberate and if it is not I'd suggest to fix it as soon as possible.
Kind Regards Taruha.

Ajaxduo · April 2016

Seen a couple of topics about this but have yet to see a Dev response, would be nice to get answer! Imo those who have paid for something should have access to it regardless of which server they are on (it's still the same game). It's quite common for PvPers and RPers, etc to frequent between both NA and EU. Even unlocks in SW:TOR were account wide..so hopefully this is an oversight that will be changed!

myrrrorb14_ESO · April 2016

Everything is seperate between all servers. NA / EU / PC / console.

The devs made a statement forever ago about this. But basically, anything you buy on a specific server is only good on that server.

Taruha · April 2016

myrrrorb14_ESO wrote: »

Everything is seperate between all servers. NA / EU / PC / console.

The devs made a statement forever ago about this. But basically, anything you buy on a specific server is only good on that server.

See I get the divide between Console/PC/MAC. That's fine, but we're talking about expansions for PC bought on one account not being able to access it on NA even though people have access to the Explorer pack and Imperial Edition.
Surely if you can access those they can make it so you don't have to buy the expansions twice on one account.. simply because you'd like to play on the NA server and the EU server. Personally I think that's a bit scummy even to expect someone
to buy the expansions twice on one account.

Taruha · April 2016

I am also writing here because I want, and hope that it will change. Because it's a terrible way to treat your customer.
It's your real life money spent on an expansion for a game you love, and for some reason you're being told you can't access it simply because
of it being allocated to a different time zone? If anything there should be a disclaimer for when you purchase things on the crowns store that this item will only be available to you on the EU realm.

myrrrorb14_ESO · April 2016

Taruha wrote: »

myrrrorb14_ESO wrote: »

Everything is seperate between all servers. NA / EU / PC / console.

The devs made a statement forever ago about this. But basically, anything you buy on a specific server is only good on that server.

See I get the divide between Console/PC/MAC. That's fine, but we're talking about expansions for PC bought on one account not being able to access it on NA even though people have access to the Explorer pack and Imperial Edition.
Surely if you can access those they can make it so you don't have to buy the expansions twice on one account.. simply because you'd like to play on the NA server and the EU server. Personally I think that's a bit scummy even to expect someone
to buy the expansions twice on one account.

Yeah, you would think that would be the case. But they specifically said that every variation / combination is seperate. Including crowns...

Can't remember if they gave a reason for this or not.

Taruha · April 2016

It's not though, because I still have my crowns on the NA server and a few unlocks.. It seems like a major oversight.
Or just terrible behaviour from the devs.

Danikat · April 2016

The biggest problem I have with it is that it's not consistent.

If you purchased something through the website or it was added to your account via a code (like the explorers pack items) then you'll have it on both the NA and EU servers. ESO Plus also carries over. But items bought in the crown store don't.

This is especially confusing with things like the Imperial Edition upgrade and Any Race, Any Alliance which are (or have been) available both ways. If I switch to the NA server I'll have both available to me. If someone who bought the game a month later and had to get them through the crown store switches servers they won't have either. Just because of where they were purchased.

IMO the most logical solution would be to make all crown store purchases which are 'account wide' unlocks (like mounts, costumes, DLC etc.) available on both servers and only restrict the ones which are single-use items like riding lessons and food (since there's no way to send them between servers).

But if that's genuinely not possible for some technical reason (and not just because they're holding out hope a minority of the minority of players who play on both servers will buy things twice) then it'd be better to be consistent at least and make everything server specific.

Danikat · April 2016

myrrrorb14_ESO wrote: »

Taruha wrote: »

myrrrorb14_ESO wrote: »

Everything is seperate between all servers. NA / EU / PC / console.

The devs made a statement forever ago about this. But basically, anything you buy on a specific server is only good on that server.

See I get the divide between Console/PC/MAC. That's fine, but we're talking about expansions for PC bought on one account not being able to access it on NA even though people have access to the Explorer pack and Imperial Edition.
Surely if you can access those they can make it so you don't have to buy the expansions twice on one account.. simply because you'd like to play on the NA server and the EU server. Personally I think that's a bit scummy even to expect someone
to buy the expansions twice on one account.

Yeah, you would think that would be the case. But they specifically said that every variation / combination is seperate. Including crowns...

Can't remember if they gave a reason for this or not.

Crowns are not separate. If you buy crowns they'll appear on both servers and if you spend them on one they'll be removed from both. It's just the items you buy with them that are server specific.

E.g. say I buy 5,500 crowns. If I log into EU and then NA it'll say I have 5,500 on both servers. If I buy a 1,000 crown costume pack on NA and then switch back to EU I will only have 4,500 crowns left but no costumes.

Taruha · April 2016

It's rather annoying, and pointless to have a system like that in place.. or the lack of a system it would rather seem.
I say if you spend your own money on getting crowns the unlocks for the items such as costumes, expansions and mounts should be bound to account not server.

Enodoc · April 2016

I agree that anything that can be considered an "Account Upgrade" (Imperial Edition, DLCs) should be available on both servers. Unfortunately that isn't the case. The official information goes like this:

Why can't I access my DLC on both ESO servers?

Crown Store purchases are server specific. As such, upgrades such as the Imperial upgrade or the DLC game packs are server specific as well. In order to play the content on both servers, you must purchase the content on both servers.

Do my crowns and purchased items come with me if I switch megaservers?

PC/Mac and console players can play on either the North America or European megaservers, and crowns carry over from one server to the other. However, all items purchased via the Crown Store are only available on the server where they were purchased. For example, if you buy a pet on the North American megaserver, it will only be available when playing on the North American megaserver. If you want the pet to be available when playing on the European megaserver, you will need to purchase that pet on the European server.

This may be the case to encourage purchase of ESO Plus, since ESO Plus does carry between servers and allows you to play the DLC on both servers. With that caveat, it's only the Imperial Edition that doesn't work properly, and as Danikat said above, I do consider that an error (even if it is technically intentional), since before the Crown Store existed, buying the Imperial Upgrade (for the same price) would apply it account-wide.

Sinolai · April 2016

Yeah, they had a warning that items bought from crown store apply only in server you are currently playing. I have accepted it and I don't really have need to switch server, although it would be nice to keep them no matter which server you are in.

myrrrorb14_ESO · April 2016

Danikat wrote: »

myrrrorb14_ESO wrote: »

Taruha wrote: »

myrrrorb14_ESO wrote: »

Everything is seperate between all servers. NA / EU / PC / console.

The devs made a statement forever ago about this. But basically, anything you buy on a specific server is only good on that server.

See I get the divide between Console/PC/MAC. That's fine, but we're talking about expansions for PC bought on one account not being able to access it on NA even though people have access to the Explorer pack and Imperial Edition.
Surely if you can access those they can make it so you don't have to buy the expansions twice on one account.. simply because you'd like to play on the NA server and the EU server. Personally I think that's a bit scummy even to expect someone
to buy the expansions twice on one account.

Yeah, you would think that would be the case. But they specifically said that every variation / combination is seperate. Including crowns...

Can't remember if they gave a reason for this or not.

Crowns are not separate. If you buy crowns they'll appear on both servers and if you spend them on one they'll be removed from both. It's just the items you buy with them that are server specific.

E.g. say I buy 5,500 crowns. If I log into EU and then NA it'll say I have 5,500 on both servers. If I buy a 1,000 crown costume pack on NA and then switch back to EU I will only have 4,500 crowns left but no costumes.

I'll have to look into this. I lost crowns when I transferred.

Volkodav · April 2016

Taruha wrote: »

I logged on to the NA server and to my dismay and distress all of the items I have bought on the crown store,
bar the Imperial Edition is for some strange reason not available to me. This is either one of two things,
a major and horrible oversight by the dev team or a deliberate and frankly intolerable act.
I as a customer, that have spent my own money on the crown store on unlocking both armours and expansions..
playing the same game on the same account am for some odd reason not allowed to access my purchased items simply because I am playing on the NA server? Please tell me this is not deliberate and if it is not I'd suggest to fix it as soon as possible.
Kind Regards Taruha.

They dont transfer.I am on NA server,and when I went into the EU server,I got in and all my mounts,costumes and mods werent there.Nothing.All the stuff in my bank wasnt there either.

shadowwraith666 · April 2016

I think the only way to make stuff bought from the crown store i.e DLC non-server specific is to make the crown store accessible outwith the game, the reason crowns are non-server specific is because they can only be bought or given (with ESO+) outwith the game either through the website or PSN/XBL marketplace.

Anything bought from the crown store (including DLC) is server bound because your logged into that server (either NA or EU) from the moment you get to the character select screen, also created characters are server-bound because of this same reason.

Only your account profile is non-server specific because it's created outside the game or through a global account server.

tinythinker · June 2016

Danikat wrote: »

The biggest problem I have with it is that it's not consistent.

If you purchased something through the website or it was added to your account via a code (like the explorers pack items) then you'll have it on both the NA and EU servers. ESO Plus also carries over. But items bought in the crown store don't.

This is especially confusing with things like the Imperial Edition upgrade and Any Race, Any Alliance which are (or have been) available both ways. If I switch to the NA server I'll have both available to me. If someone who bought the game a month later and had to get them through the crown store switches servers they won't have either. Just because of where they were purchased.

IMO the most logical solution would be to make all crown store purchases which are 'account wide' unlocks (like mounts, costumes, DLC etc.) available on both servers and only restrict the ones which are single-use items like riding lessons and food (since there's no way to send them between servers).

But if that's genuinely not possible for some technical reason (and not just because they're holding out hope a minority of the minority of players who play on both servers will buy things twice) then it'd be better to be consistent at least and make everything server specific.

Yeah the inconsistency is what bugs me. The crowns carry over, the ESO+ does too, but nothing else. It is probably possible to link some simple values like "owns x, y, z dlc" to wherever they store the fact that you are/aren't subbed, but the work itself might be a hassle and having it the way it is promotes subbing. So basically more work to sell people less. I don't see any incentive for them to do anything at all.

Eshenya · June 2016

I know this is a slightly older thread but I must say I just found out about it too and am dismayed. I initially got the eso+ membership because one of the loading screen tool tips said that any items bought in the crown store were account bound and available for ALL characters of that account. As I have characters on both servers I was under the presumption that all items purchased as well as the crowns themselves would be for both servers. So now I am left feeling ripped off.
Should it not be changed I will discontinue my subscription as I am frequenting both servers and this is pure moneymaking and treating customers as cash cows which is a truly abhorrent business practice.

ForfiniteStories · June 2016

I made a topic about this sometime last week. I refuse to purchase anything from the Crown Store or even acquire ESO+ until I am given a good reason or more as to why I should "pay twice for a single product" or until they make most items in the Crown Store account-wide, especially DLCs.

It sucks though, because I would love to buy some of these things and support the game.

https://forums.elderscrollsonline.com/en/discussion/272876/why-im-reluctant-to-purchase-from-the-crown-store-friendly-feedback-constructive-criticism#latest