64-bit client - crash on login?

Asmael · June 2016

I just wanted to try out the 64-bits client, thus proceeded to launch it directly from the EXE in \[...]\TESO\The Elder Scrolls Online EU\game\client, but there is always a crash right after entering the password and login in.

Crash reporter status:

Few fields censored.

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.2.4.6.1317406
branch = live
char.account = XXXX
client.executablebits = 64
client.mode = login
client.renderertype = D3D11
client.session_start_timestamp = 2016-06-12T10:08:37.380Z
client.time_since_load = 0
client.timestamp = 2016-06-12T10:08:53.896Z -frme 1072-
client.uptime = 16.5
computer.name = XXXX
computer.user = XXXX
cpu.arch = 9
cpu.count = 8
cpu.level = 6
cpu.type = 8664
data.depotid = 4001
data.dir = /XXXX/TESO/The Elder Scrolls Online EU/depot/
data.syncm = databuild
data.version = 0.win.0.live.1317406
exe.buildnum = 1317406
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 20.19.15.4331
gfx.deviceid = 6427.493686851.6
gfx.driver = Intel(R) HD Graphics 530
gfx.vendorid = 32902
globby.address = XYZ.XYZ.XYZ.XYZ
globby.port = 24507
login.address = XYZ.XYZ.XYZ.XYZ
mem.system_physical = 8090
mem.total_current = 892
mem.total_peak = 958
mem.ws_current = 838
mem.ws_peak = 876
os.osbits = 64
os.platform = windows
os.version = 10.0.10586.
ptime = 16574
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3
version.major = 2
version.patch = 4
version.subpatch = 6

Rig status:

GPU: GeForce GTX 960M
CPU: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60 GHz
Memory: 8.00 GB RAM (7.90 usable)
Resolution: 1920x1080, 60Hz
Driver version: 364.51
OS: Microsoft Windows 10 Home

Attempting to download this package from Microsoft leads to an error message indicating that a newer version of the package is already available.

Diagnostic tool:

Aztlan · June 2016

I've been having this exact same issue. Windows 10, up to date system. Help please!

Aztlan · June 2016

*bump*

Aztlan · June 2016

*bump*

Asmael · June 2016

@Valwe I'd suggest avoiding bumps, as they are not allowed by the rulez. ESO stuff you know...

On a side note: updating CPU drivers as mentioned in another thread (can't find it) didn't work. Updating GPU didn't work either, so I'm kinda running out of ideas right now...

Aztlan · June 2016

Thanks. I'll refrain. Yeah, I have no idea what the issue is.

altemriel · June 2016

might be that the server was down for a while

try it few hours later

Asmael · June 2016

altemriel wrote: »

might be that the server was down for a while

try it few hours later

Server was definitely up at that time, since I logged in with 32-bits client right after those attempts without issue. Haven't really tried the 64-bits more since then.

faumadar · July 2016

Same Issue, Can play fine with 32-bit client, launch 64-bit and after choosing my character I crash. System fully up to date. Have tried several times since last patch and it still crashes after char. select.

Aztlan · July 2016

I also continue to have this issue, although I don't even get to character select. So far, technical support hasn't been very helpful. They have several suggestions like disabling all add-ons, but none of those worked. The guy who responded to my ticket wrote that he was going to escalate it to someone else, but its been a week and I haven't heard anything. Has anyone been able to fix this?