64-bit client - crash on login?

Asmael

I just wanted to try out the 64-bits client, thus proceeded to launch it directly from the EXE in \[...]\TESO\The Elder Scrolls Online EU\game\client, but there is always a crash right after entering the password and login in.

Crash reporter status:

Few fields censored.

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.2.4.6.1317406
branch = live
char.account = XXXX
client.executablebits = 64
client.mode = login
client.renderertype = D3D11
client.session_start_timestamp = 2016-06-12T10:08:37.380Z
client.time_since_load = 0
client.timestamp = 2016-06-12T10:08:53.896Z -frme 1072-
client.uptime = 16.5
computer.name = XXXX
computer.user = XXXX
cpu.arch = 9
cpu.count = 8
cpu.level = 6
cpu.type = 8664
data.depotid = 4001
data.dir = /XXXX/TESO/The Elder Scrolls Online EU/depot/
data.syncm = databuild
data.version = 0.win.0.live.1317406
exe.buildnum = 1317406
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 20.19.15.4331
gfx.deviceid = 6427.493686851.6
gfx.driver = Intel(R) HD Graphics 530
gfx.vendorid = 32902
globby.address = XYZ.XYZ.XYZ.XYZ
globby.port = 24507
login.address = XYZ.XYZ.XYZ.XYZ
mem.system_physical = 8090
mem.total_current = 892
mem.total_peak = 958
mem.ws_current = 838
mem.ws_peak = 876
os.osbits = 64
os.platform = windows
os.version = 10.0.10586.
ptime = 16574
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3
version.major = 2
version.patch = 4
version.subpatch = 6

Rig status:

GPU: GeForce GTX 960M
CPU: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60 GHz
Memory: 8.00 GB RAM (7.90 usable)
Resolution: 1920x1080, 60Hz
Driver version: 364.51
OS: Microsoft Windows 10 Home

Attempting to download this package from Microsoft leads to an error message indicating that a newer version of the package is already available.

Diagnostic tool:

Aztlan

I've been having this exact same issue. Windows 10, up to date system. Help please!

Aztlan

*bump*

Aztlan

*bump*

Asmael

@Valwe I'd suggest avoiding bumps, as they are not allowed by the rulez. ESO stuff you know...

On a side note: updating CPU drivers as mentioned in another thread (can't find it) didn't work. Updating GPU didn't work either, so I'm kinda running out of ideas right now...

Aztlan

Thanks. I'll refrain. Yeah, I have no idea what the issue is.

altemriel

might be that the server was down for a while

try it few hours later

Asmael

altemriel wrote: »

might be that the server was down for a while

try it few hours later

Server was definitely up at that time, since I logged in with 32-bits client right after those attempts without issue. Haven't really tried the 64-bits more since then.

faumadar

Same Issue, Can play fine with 32-bit client, launch 64-bit and after choosing my character I crash. System fully up to date. Have tried several times since last patch and it still crashes after char. select.

Aztlan

I also continue to have this issue, although I don't even get to character select. So far, technical support hasn't been very helpful. They have several suggestions like disabling all add-ons, but none of those worked. The guy who responded to my ticket wrote that he was going to escalate it to someone else, but its been a week and I haven't heard anything. Has anyone been able to fix this?